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“Unforgetable” 5 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #63 of 201 Hotels in Playa del Carmen
1 review
“Unforgetable”
5 of 5 stars Reviewed 3 days ago NEW via mobile

Hacienda Tres Rios is a place I will definitely visit again! The rooms were comfortable and well kept, the location is beautiful, the food was delicous and the staff were fanominal! 4 staff members stood out to me, Leo and Omar made my jungle tour a blast! Plus Leo did an amazing job of running karoke and water arobics, he gave everyone a good laugh. Another employee that stood out to me was Palermo/Memo, he was very enthusiastic about his work and also got my family + more involved in a wicked volleyball game. Lastly Cony, she was constantly offering me and my family her assistance and was fast to complete our requests. Overall it was a fanominal experience and I can not wait to return!

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,924 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Fernando, San Fernando, Trinidad and Tobago
1 review
4 of 5 stars Reviewed 6 days ago NEW

Very comfortable hotel with great views. Wish there was at least one heated pool for the overcast days and a few more indoor activities, especially for kids. Also wifi access should be more available throughout the hotel. Must give a special shout out to ALL the workers there who were extremely courteous and helpful to my family and myself, especially Barbara and Isabelle at the concierge desk, Trinidad at the grill restaurant, Jonathan K. and Omar at the Segway tour, bellhops Arun and Erick and our sales rep. Nils Lundberg. The food was wonderful, the drinks exotic and the customer service outstanding and the kids had lots of fun taking pics of the fish and wildlife on the compound. For a true customer service experience, Hacienda Tres Rios is a must visit.
Mark B.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is our 5th visit, this time with a couple of good friends. There are too many excellent service personell to mention them all, but Luis and Gregorio took very good care of us once again at breakfast and the grill. Chef Oscar makes sure the food remains excellent. Our last evening in the kitchen at the Chef's Table was a real treat. Jose prepared seven exquiste courses and Gilberto tended to our every wish. Our friends went fishing and brought back a fish that the chefs prepared two different ways for our evening meal.
Our outing to Ek Balam with an excellent guide was worth the many hours of driving. We most enjoyed the 4 hour yacht cruise from the Sunset Marina, nice lunch plus service and the snorkeling near Isle Mujeras would be hard to beat: large schools of barracuda!. We were also able to scuba dive with Coconut Diveres right from the hotel beach.
We did have some complaints about the red wine that was served chilled several times and the some bar tenders that were not schooled in mixing our martinis, but the overwhelming impression is still very positive and we will return!

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The best part of this day was a spacious and comfortable room with a nice beach. The disappointing part of our stay was definitely the food! Very bland and plain. Some of the food here I would even rate as poor quality. Very disappointing since we purchased an all inclusive food and beverage package here at the resort which was not cheap. Save your money and go elsewhere for your food.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Florida
Top Contributor
66 reviews 66 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

first and foremost this is a beautiful property with many beautiful pools. I need to thank Arely in the patisserie for making a fabulously decorated and great cup of coffee. Victor Sandoval was our waiter every day and gave us the best service I have ever received. As soon as we sat down for breakfast he brought us a plate of bacon and a plate of salmon which he knew we enjoyed. The pool service was excellent.
As far as the food and beverage goes..... I feel the price of 240.00 per couple per day is exorbitant for the quality of both food and alcoholic beverages. The food was awful!! The Italian restaurant told us we had no reservation at the time that we had reservations. We waited outside for 40 mins. After which the food manager took care of us. As for the lobster night , my lobster and grouper were served raw.... We walked out. The Asian restaurant was gross. The waiter screwed up our order and all the food was Cold!! A table next to us all walked out with full plates of food on the table, what does that say?! The Mexican restaurant had great flank steak although it was a tiny portion. I ordered it 3 nights later and it was thin, tough,, dry and definitely not flank steak.
The alcohol was not all top shelf as stated. I ordered Kaluha and it was an off brand.... In Mexico-really!!!!!!! The vodkas were absolut, Stoly and Smirnoff and they tasted watered down!
The patisserie had great coffee but the pastries were the same EVERY DAY!
I highly recommend the Chefs dinner for an extra charge. It was wonderful!
This would be a great all inclusive resort if the quality of the food and drinks greatly improved. I gave my complaints to the food manager who was delightful.... I just hope this will create change.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Great hotel, very nice. I took the package where I had to attend a timeshare meeting.However Internet connection was only in the lobby, not the rooms.walls in rooms was thin u can hear everything and the concierge service changed after we did not buy into the timeshare. The food was fantastic and the resort was clean.service in kotori restaurant was the worst. Do not go there. Also only one key was given per room which was an inconvenience. It looks like they are trying to follow Starwood resorts which is way superior to them. I am happy I did not buy into this

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed 1 week ago

My hope is that anyone attending a timeshare meeting will not buy in to 7+1 weeks the resort is now pushing its members to buy. We purchased this ridiculous package last year for an enormous amount of money believing you can rent largely discounted luxury rooms anywhere in the world for $150-$399. Tried to book a place after we got home and guess what those great discounts don't exist, well that's not true, they do exist but only if you catch the "sweet weekly deal". We came back to the resort this year to meet with management to insist that they make things right, of course they said there is nothing they could do. Buyers beware - don't buy into those promises only to walk away with empty wallet.

  • Stayed December 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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