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“Endless Luxury” 5 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #61 of 201 Hotels in Playa del Carmen
Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Endless Luxury”
5 of 5 stars Reviewed yesterday NEW

Hacienda Tres Rios is "Endless Luxury." The Hotel gives you a teaser taste of what you will enjoy a either a member, or better an owner. Staff are curteous and attentive to your needs, the quality and diversity of the food fantastic, and the resort amenities amazing. Yes you will have the opportunity of a "time share presentation" but they are curteous, respectful and accept "no thank you" if that is your answer.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,912 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (591)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Mexico City, Mexico
2 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

Bad food (impossible to eat bad pizza, burgers, wings, hot dogs? Not in this place. Worst buffet ever)
No premium wines and liquors. Cheap bottles
Most important, The service sucks, from the front desk, concierge until pool and restaurants.

  • Stayed December 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Had a great time all last week at Tres Rios! Property is well maintained with plenty to do for adults & kids. Enjoyed activities such kayaking, Sailing, snorkeling, biking and walking around the resort with the family. Overall food quality is good with their Mexican restaurant (El Alebrije) being excellent at what it does. Chef Olga adds a magical touch to the food!
Thanks to Mauricio for a great adventure with sailing, Luiz for concierge service, Alma for the bike tour, Cony for keeping us hydrated on the beach, Gilberto for his excellent food service and Sammy for making sure we are taken care of!! Thanks to all the other staff for making our stay wonderful!!

Prasad K.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Wonderful all-inclusive resort for the family or couples. We've been taking our kids since 2012 and they love the freedom to explore and enjoy the facilities around the pools and beach.

Staff are great and food is good!

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincennes, Indiana
1 review
4 of 5 stars Reviewed 4 days ago NEW

Had a blast during our trip at this facility, not very crowded, MOST of the workers are courteous. Special kudos to Arely from coffee shop who makes magnificent espresso and capuccino, also to Pascual fr same area. My special thanks to Angel fr the hacienda grill, very nice person, made us feel comfy esp with a toddler in tow, great service. The Dive team, Leif, Sophia and Freddie are the best, enjoyed my 2 scuba dives immensely. Our Room maintenance was superb, stayed at rm#1307 12/6-13. Pappy Rico is the best, very engaging, wish had more time for night activities (hint to admin). Abrije resto- food is OK, service not that well, i guess they were busy with few people. Poolside service and room service are the best. Wish they have free shuttles to and from the affiliated hotels. All in all it was a good experience, food is gourmet-like, mostly a-la-carte dining which is good for my health. Only one buffet area, serving organic and healthy foods as well.

Room Tip: it has a small oceanfront, choose the low numbered rooms (1100,1200,1300)
See more room tips
  • Stayed December 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York, USA
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Went here with my girlfriend since we had a trial week run..all we had to do was go to a mandatory 2 hour presentation for a time share. .

We were here last may for a week. As far as hotels go it was beautiful. Awesome pool, great service and the food was amazing to. can't really say anything negative about the hotel and how it looks

However... the 3 star rating comes.from.this incident on our last night.

We paid extra for a moonlight dinner on the beach. It was a 7 course meal (I believe) and you get to have it set up on the beach. That's what was advertised and that's what we paid for. We booked it 2 days days in advance. One hour before we were suppose to have the dinner the coincerge comes up to us and says there construction on the beach and there are bull dozer in the spot where the dinner was supposed to be setup. His "solution" was to have the dinner on the resort by the little pond. NOT what I paid for nor what I wanted. So when I told him to cancel it he said I was going to be charged the cancellation price since I cancelled it an hour before. My response was laughing in his face. There is is no way I'm getting charged to cancel something that I wasn't given advanced notice for. The funny thing is they charged my card buy thankfully American express doesn't play games and i got it refunded. Don't advertise something if you can't follow thru and don't charge a cancellation fee when you don't deliver what you promise.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful attitude by all who waited on us. Special mention to Diana who guided us on bike and kayak tour. Also Jerry who guided our snorkel tour and gave Spanish lessons. Arely was great in the coffee bar! Overall the food was excellent! Don't miss the tenderloin beef in the Mexican restaurant! Very special time!

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#37 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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