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“Employee recognition” 4 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #55 of 199 Hotels in Playa del Carmen
Brockport
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Employee recognition”
4 of 5 stars Reviewed November 12, 2013 via mobile

The following workers were particularly attentive and helpful. They each gave us a card but we were unable to access the proper site.
Roberto..de llaves. David Martinez..food and beverage. IsidroAbulos..Kotori restaurant . Yadira,Mario,Nataly Joaquin (Staff) Wilbertth and Limberg. Portobello rest.Carlos Picharro. Portobello rest. Miguel (Butler) Roberto. Amadeus llaves. All in all we had a very pleasant stay. All of the staff are incredibly pleasant and helpful. The casa de Islas buffet is so well attended you feel like no one has been there before you. The evening shows were not to our liking but the flautist and saxophonist we encountered at random restaurants were enjoyed and appreciated and ought to become a regular feature.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, November 14, 2013
Dear Guest:
Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering "a great service with a great smile". We are glad to learn you enjoyed our gourmet experience coordinated by professional chefs to turn each meal into a delicious, healthy, and delightful experience for every guest.
We look forward to have you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,719 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (557)
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English first
Poole, United Kingdom
1 review
5 of 5 stars Reviewed November 12, 2013

This was an amazing place to stay. We were well looked after by their staff including Eric Lopez and Gaudencio.

We also tried the Segway experience which we had not done before and Federvas and Jonathan were very helpful in getting us going.

Room Tip: rooms on the upper floors of the main hotel
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, November 14, 2013
Dear Guest:
Thank you for you nice comments. We are glad to learn you enjoyed your stay with us and even had the time to take our Segway tour.
During your next visit remember to live SenseAdventure Experience, an exclusive experience at Tres Ríos and delightfully exhilarating. Take a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide, who presents various natural elements for you to touch, smell, and even taste, drawing attention to the sounds around you.
Come back soon, it will be our pleasure to be your host again.
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Mount Vernon, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

We were at Hacienda Tres Rios last week, Nov. 4-8, 2013, and we had a wonderful vacation. The All inclusive plan worked well for us - all food at all the restaurants prepaid and unlimited, and almost all activities (such as snorkel, kayak, sailboat and Sensory tour) prepaid and unlimited. The room was spacious, clean and quiet. The main beach is fine for sunbathing, but the water is dirty and we didn't see anyone swim there. But the adjacent beach between the rivers is clean and very nice - we and others swam there. It is a nature park and that's a main feature, so take advantage of kayaking, snorkeling and the nursery tour to see what they are doing as an ecopark. Food at the restaurants was quite good, and waiters Javier and Miguel were especially friendly and helpful. We had a spectacular dinner at the Alebrije Mexican restaurant, thanks Chef Olga! The staff in general were very positive, especially guides Mathias and Janina - they helped make it a very pleasant stay. We went on the Sense Adventure at the hotel and really enjoyed it. I won't describe because it depends on (pleasant) surprises, but it is well designed and operated, to open our senses. If you go it is a great experience.

Room Tip: Rooms on the North are mainly a view of the mangroves, but there is some view of the beach and ocean...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Purcellville, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

We recently visited Hacienda Tres Rios with our 4 kids ages 2-11. We can't say enough about how wonderful our trip was. We look forward to going back!!! 3 of our children enjoyed the KIDS CLUB. Valleria and Monica planned wonderful activities for them all week. Lia from the SPA gave my husband and I much need PINDAS massages. The food was wonderful and the staff was incredible. We are counting down the days until our next vacation there!!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Hills, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

I read other reviews of peoples that weren't so kind and was slightly scared going in. But... I can not say enough about this resort!
The staff definitely made my vacations one of the best!!
The food was great and staff was amazing. We went in November so the weather was of and on but there was definitely enough to keep ourselves busy. I highly recommend but maybe not so much for kids.
Gabriela Ana De Llaver serviced our room and was amazing and Gregorio and Jorge were our waiters and I can not say enough about them both!

Room Tip: We had full ocean view and it was incredible!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2013

My friends and I travel quite often and overall we enjoyed our stay at Hacienda Tres Rios. We stayed in a two bedroom suite. I personally loved the marble floors throughout including in the shower. The only issue that we had, was that they were unable to get our private roof-toop hot tub, to work. That didn't bother us as there were sufficient pools and the ocean was just outside.

Upon our arrival we were greeted with a cool glass of pinapple/cucumber juice, that was a nice touch! Although the staff was nice, the only individual who went out of his way to make us feel welcomed was Javier (I believe that was his name), the bartender/waiter at the outdoor resaurant. After the second night, he would bring us different drinks to try out. The Hacienda was nicely decorated and in the evening the lights gave it a beautiful romantic ambiance.

The Hacienda Tres Rios is nice and relaxing, and has many outdoor activities available during the daylight hours, but if you are looking for night life fun, this is not the place for you. You will not find it here as you will need to go possibly to Playa De Carmen for that.

Finally the food... it was amazing!! Fresh juice of various flavors in the morning with traditional Mexcian dishes such as chilaquiles, black beans and prickly pears... yumm!!! Even the chorizo pizza from the stonefire grill was amazing. The evening meals of seafood were all prepared perfectly.

So overall it was a very good trip, I'd return with the family for a relaxing time!

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2013

We exchanged through RCI and had an optional all-inclusive studio (hotel) room that only came with a stocked mini fridge. To save a ton of money, we chose not to do the AI plan. Food isn't particularly important to us on vacation so we went into Playa to get food/drinks/supplies at Wal-Mart. (See if you can take the shuttle to Sunset Fisherman and have the driver drop you off in town instead. A taxi to or from the resort will cost $20 each way. You can also walk out to the highway and wait for a bus (collectivo).) We were able to store our cold items in the fridge without disturbing the stocked (fee) items. We asked for a microwave and they brought us one (of possibly only 2 available??) so we were able to heat up food such as Easy Mac, hot dogs, Ramen noodles, oatmeal, tea, etc. If you are through RCI, you can attend the Sun night welcome buffet for $120MX per person (about $10USD). Besides the "free" timeshare breakfast, the welcome buffet was the only meal we ate at the resort. We only ate out once in Playa as well - at Karen's on 5th Ave. It was pretty good food and not outrageously expensive (we spent $20USD for 2 entrees, a soda, and a beer).

The following activities were available at Tres Rios during our stay, without incurring any additional charges:
- beach beds - thought these might need to be reserved ($?) but always found one open and no one ever bothered us
- tours (must reserve spots): Sensa (husband didn't like; I thought it was a little odd but interesting); bike; kayak; snorkel
- Hobie catamaran - find at the beach and wait your turn to go out with guide
- kayak - you can get at the beach and take up the 2nd river by yourself (the 1st river is the one with the "tour" and also the one you snorkel through)
- shuttle to Sunset Fisherman in PlayaCar - have to reserve spots and I think it's only for members (not sure if this is Sunset members only or all RCI)
- if someone is walking around with a wheelbarrow, chopping the tops off of coconuts, you can get one with a straw and drink the coconut water

The resort was beautiful - the pools sparkle and the grounds were well maintained. Our room was kept clean and staff throughout the resort was friendly. The sea water in this region isn't as pretty as in Cancun or in Playa, but the beach was adequate since we primarily just enjoy the sound of the waves. We enjoyed all the activities (tours) available onsite in the eco park area. We used the tap water in our room and didn't have any issues.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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