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“Fantastic Family Vacation” 5 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #62 of 200 Hotels in Playa del Carmen
Purcellville, Virginia
1 review
1 helpful vote 1 helpful vote
“Fantastic Family Vacation”
5 of 5 stars Reviewed November 11, 2013

We recently visited Hacienda Tres Rios with our 4 kids ages 2-11. We can't say enough about how wonderful our trip was. We look forward to going back!!! 3 of our children enjoyed the KIDS CLUB. Valleria and Monica planned wonderful activities for them all week. Lia from the SPA gave my husband and I much need PINDAS massages. The food was wonderful and the staff was incredible. We are counting down the days until our next vacation there!!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,997 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (609)
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English first
Laguna Hills, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

I read other reviews of peoples that weren't so kind and was slightly scared going in. But... I can not say enough about this resort!
The staff definitely made my vacations one of the best!!
The food was great and staff was amazing. We went in November so the weather was of and on but there was definitely enough to keep ourselves busy. I highly recommend but maybe not so much for kids.
Gabriela Ana De Llaver serviced our room and was amazing and Gregorio and Jorge were our waiters and I can not say enough about them both!

Room Tip: We had full ocean view and it was incredible!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2013

My friends and I travel quite often and overall we enjoyed our stay at Hacienda Tres Rios. We stayed in a two bedroom suite. I personally loved the marble floors throughout including in the shower. The only issue that we had, was that they were unable to get our private roof-toop hot tub, to work. That didn't bother us as there were sufficient pools and the ocean was just outside.

Upon our arrival we were greeted with a cool glass of pinapple/cucumber juice, that was a nice touch! Although the staff was nice, the only individual who went out of his way to make us feel welcomed was Javier (I believe that was his name), the bartender/waiter at the outdoor resaurant. After the second night, he would bring us different drinks to try out. The Hacienda was nicely decorated and in the evening the lights gave it a beautiful romantic ambiance.

The Hacienda Tres Rios is nice and relaxing, and has many outdoor activities available during the daylight hours, but if you are looking for night life fun, this is not the place for you. You will not find it here as you will need to go possibly to Playa De Carmen for that.

Finally the food... it was amazing!! Fresh juice of various flavors in the morning with traditional Mexcian dishes such as chilaquiles, black beans and prickly pears... yumm!!! Even the chorizo pizza from the stonefire grill was amazing. The evening meals of seafood were all prepared perfectly.

So overall it was a very good trip, I'd return with the family for a relaxing time!

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kansas City
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2013

We exchanged through RCI and had an optional all-inclusive studio (hotel) room that only came with a stocked mini fridge. To save a ton of money, we chose not to do the AI plan. Food isn't particularly important to us on vacation so we went into Playa to get food/drinks/supplies at Wal-Mart. (See if you can take the shuttle to Sunset Fisherman and have the driver drop you off in town instead. A taxi to or from the resort will cost $20 each way. You can also walk out to the highway and wait for a bus (collectivo).) We were able to store our cold items in the fridge without disturbing the stocked (fee) items. We asked for a microwave and they brought us one (of possibly only 2 available??) so we were able to heat up food such as Easy Mac, hot dogs, Ramen noodles, oatmeal, tea, etc. If you are through RCI, you can attend the Sun night welcome buffet for $120MX per person (about $10USD). Besides the "free" timeshare breakfast, the welcome buffet was the only meal we ate at the resort. We only ate out once in Playa as well - at Karen's on 5th Ave. It was pretty good food and not outrageously expensive (we spent $20USD for 2 entrees, a soda, and a beer).

The following activities were available at Tres Rios during our stay, without incurring any additional charges:
- beach beds - thought these might need to be reserved ($?) but always found one open and no one ever bothered us
- tours (must reserve spots): Sensa (husband didn't like; I thought it was a little odd but interesting); bike; kayak; snorkel
- Hobie catamaran - find at the beach and wait your turn to go out with guide
- kayak - you can get at the beach and take up the 2nd river by yourself (the 1st river is the one with the "tour" and also the one you snorkel through)
- shuttle to Sunset Fisherman in PlayaCar - have to reserve spots and I think it's only for members (not sure if this is Sunset members only or all RCI)
- if someone is walking around with a wheelbarrow, chopping the tops off of coconuts, you can get one with a straw and drink the coconut water

The resort was beautiful - the pools sparkle and the grounds were well maintained. Our room was kept clean and staff throughout the resort was friendly. The sea water in this region isn't as pretty as in Cancun or in Playa, but the beach was adequate since we primarily just enjoy the sound of the waves. We enjoyed all the activities (tours) available onsite in the eco park area. We used the tap water in our room and didn't have any issues.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida, Usa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 10, 2013

This was a very good place to enjoy some rest, beauty and nature. The service was excellent, with lots of kindness, great food, and very timely. The rooms are comfortable and clean, location very convenient to visit Playa del Carmen and Tulum. I personally enjoy everything. The only disappointment was their beach, currently it supposed to be in "remodeling" process, we were not able to enjoy that, otherwise a very good place to stay, with activities for the children and adults.

Room Tip: Comfortable, nice view.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murphy
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2013 via mobile

I walk into the resort and Samuel greats us like we are super stars. There is not one person who does not deliver excellent service. This is the hardest working staff I have ever seen. It does feel like home a comfortable paradise.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Westminster, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2013

great and safe place to stay, nice jungle and sea. the staff are truly amazing, food and drinks are awesome. we are treated like a family. the best place so far that I visited. try the once in a life time wonderful experience in this resort.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#36 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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