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“Worth every dollar spent.” 5 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #63 of 201 Hotels in Playa del Carmen
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worth every dollar spent.”
5 of 5 stars Reviewed July 17, 2013 via mobile

Excellent service, great tasting quality food and they do make all attempts to protect the ecosystem that surrounds resort. Perfect for family vacations, you don't have to leave the resort, if you don't wish to. Activities and entertainment also included.We are planning our next trip there.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,924 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (591)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sugar City, ID
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 16, 2013

Our 30th wedding anniversary was spent at Hacienda Tres Rios. We arrived in a downpour! Four of our seven days was spent in the rain. We were worried that our vacation was ruined. And although our activities were limited, the staff were so great; upbeat and positive, there was always something to do; Elidet at the spa, Yadira, the AyB Hostess, Federico on the Segways, Motega at the front desk and many others made all of our days wonderful. The food was yummy with a great variety. Our first time in Cancun was memorable and special. Highly recommend Hacienda Tres Rios.

Room Tip: We had a room with the jet tub out on the balcony and it was AWESOME!!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southington, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2013

We just spend a week at Hacienda Tres Rios (HTR) and it was wonderful from start to finish. We had 2 children and 2 nieces with us and everyone felt is was fantastic. We all snorkeled, kayaked and rode segways. All were fun and Federico was very helpful to all on the segways. The pools were great and the service poolside was exceptional, although it did seem odd that services stopped at 5:00 as they got ready for dinner.

The food was good but not always great. That being said, we had wonderful meals at Portobello, the Italian restaurant, where Hector was a wonderful waiter. Also, at the HTR Grill by the pool, Santos and Emmanuel were both exceptional. Breakfast at the Mexican restaurant was also a favorite.

We spent a day at Fisherman's Village, a sister resort with a nicer beach, and it was truly spectacular. Smaller than HTR, it is very nice but we definitely liked all of the amenities at HTR better.

Chichen Itza was another tour that we went on and it was very interesting and enjoyable, although HOT. On the way back we stopped at IK KEL cenote which is amazingly spectacular. Set 150+ feet below the surface you can swim, jump and dive into the clear water. Refreshing and beautiful.

All in all, this was a wonderful vacation for everyone in an eco-friendly resort that offered all you could want. Spacious, clean suites, An attentive staff that was friendly at all times. A concierge who makes everything easy for you (Thank you, Andreina). And a pleasant team at reception.

Definitely 5 stars.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Smith, Arkansas, Usa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2013

After seeing a lot of the mixed reviews,I admit I was hesitant about this trip. Allow me to reassure you his has been the BEST vacation of my life. Now, it seems that most of the bad reviews seem to be related from a lack of understanding or research. Please read about the hotel - dress code, etc. You'll have a better time when you know what's expected.


Service: If you get bad service here, you did something wrong. Some advice - tip ahead of time to ENSURE good service. And tip well. Offer $5 to the bartender, smile, and introduce yourself with a handshake. Remember their name,do this a few times, and word will get around. It doesn't take much. BTW - minimum wage in Mexico is less than $2USD a day. A day. Let that sink in. So break off with a 5.00, 10.00, or 20.00 bill every now and then, and you should have no complaints. Ever. The staff at the HTR are top-notch, and they deserve to have the best patrons. I have never seen more friendly or helpful staff anywhere in the world.

Food. The food is nice cuisine. It's not McDonalds, or Red Lobster. Step out of the wrapper and try something new. I was consistently happy! And the meals are NORMAL portions - not "supersized" ones. If you need more, order more.

Presentation: "Go on with the show until they say no". If you don't want to buy, that's fine - don't waste their time, and be upfront about it. But allow your decisions to be based on your experience. By the end of the week, you may be truly interested! We were!! The Mexican place DOES require reservations, and if you have a big party, you may want to try to set reservations at the others to ensure seating. Otherwise, reservations are not required. We never had a problem.

We all were sad to leave, and one week here made us feel at home. We WILL be back, and often, as members from now on :) Thanks to Sammy for SUPERB staff, Donovan, Juan, Jessica, Leonardo, and Hector for EXCELLENT concierge care, Alex and Efraim (sales), Arturo (Reservations), Chef Ulises, Josephine (Spa), Benjamin for scuba lessons, and the MASTERS OF SERVICE and DRINKS- Javier (El Alebrije), Gregorio, Ubaldo (sports bar), Christian, Trinidad, Fernando, Johnathan, Ismael, Ruben, Neltri and Jesus (who we've all cried over), and too many others to name! Thank you for treating us like family, and we can't wait to see you again soon :)

Room Tip: There is a safe in the room. It should go without saying, but use it. Always. No matter where you st...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

To begin, I should state that this review should have been done months ago, but we have been bad! We got married at Hacienda Tres Rios in January 2013 and it was an amazing time.

We had about 65 guests from California, Michigan, and New York join us. Most arrived on the Wednesday before the wedding, with the rest joining by the evening on the Thursday. Before I get into the amazing job done by Allibe and Luis (the wedding coordinators), I can go into the events they had for us. There was a meet and greet for the group Wednesday evening, a rehearsal dinner, a pool party, and a tequila tasting. Everything went off without a hitch and was a blast. The guests were able to enjoy the restaurants when there were't events going on.

For the coordination we worked with Allibe. It was a little scary working on our wedding details from California, but she was responsive and made everything easy. From our decision to have the event at Tres Rios in June 2012, up until our walk through visit in December, she was great! However, we noticed during our visit to pick all of the linens, flowers, etc, that she had...gained a little weight. Turns out the was pregnant and going on leave a few weeks before the wedding!! Obviously this made us quite nervous, as we were at that time being passed over to Luis (which, as it turns out, was the baby daddy :-D ). He immediately assuaged our fears and was equally as amazing to work with as Allibe.

We were married on the Palapa on the second beach and it was set up exactly as we wanted. They were able to create a theme drink for us, a wonderful cake based on a picture we found online, and an awesome unicorn ice Luge for taking shots during the wedding! They assisted with the coordination of fire dancers to come and allowed us to extend the wedding until 3am! All of our friends and family agreed it was an amazing event!

As for the resort itself, it has nice rooms, a fun nature park, is clean, and has decent food. I'd absolutely recommend working with Allibe and Luis if you are planning a destination wedding! We will be back on our one year anniversary this upcoming January :-)

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 14, 2013

My wife and I have stayed at Tres Rios multiple times, being members since 2008. We have both traveled around the world multiple times and the staff at this resort are top notch. Like all staff throughout the world, the service is better when you show appreciation through a tip.......just like in the states!
Sammy and Claudia are the best, they manage many of the daily activities within the restaurants and anytime my wife and I needed something they handled it immediately. My wife and I rented a car this trip and when Claudia learned we were heading out for several hours she made us a luch to take along, without our requesting it.
Ruben, Fernado and Alejandro were all great! Ruben had a special Mexican breakfast dish prepared for me on our last morning at the resort. I always appreciate the attention to detail.

Room Tip: Stay on the third floor if possible and get the outdoor jacuzzi.......ensure your A/C is properly wo...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 17, 2013
Dear Guest:
Thank you for taking the time to share you experience on TripAdvisor specially your nice comments of our staff which we are proud of. We have shared your comments about with them and we thank you on their behalf. Staff mentioned will participate on our incentive program named “celebrating a great service” where staff mentioned on TripAdvisor shares a special moment with management.
We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York, United States
1 review
5 of 5 stars Reviewed July 13, 2013

Our stay at Hacienda Tres Rios was excellent! The staff at Tres Rios were so helpful, friendly and so humble, they work so hard and are always serving you with a smile. The food wow where do I start from! breakfast was amazing something new everyday, I highly recommend their green juice, not only for breakfast but throughout the day! It's refreshing. Lunch I recommend their buffet, their grill, their brick oven pizza! I suggest you go on a diet atleast a month before because I promise you, you will gain weight! The rooms are beautiful and very clean. The resort is beautiful and clean. There is plenty for you to do. I highly recommend this place.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 17, 2013
Dear Guest:
Thank you for your kind comments. We are glad to read you were able to enjoy our amenities and gourmet experience.Our guest satisfaction is our main concern at Hacienda Tres Ríos and to read your comment inspires us to continue working hard to keep our quality and standards, but most of all to continue providing the excellent service we have become known for.
It will be our pleasure to have you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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