The staff at this resort were great. Alejandra Esparza Ordonez (Area AyB) was so helpful and sweet especially in the coffee shop. She also waited on us in the buffet restaurant. We also had excellent service from Gaudencio Arias (Area Alebrije Rest). He totally accommadated mine and my husbands meals with no dairy. The staff at the resort accommodated us so well but I will be honest, the food was not that great. We also did a snorkeling adventure at the resort and they scheduled the Kayak tour at the same time and the kayaks were literally hitting into us and we had to keep getting out of their way. The staff is excellent but I feel the resort still has some learning to do.
- Official Description (provided by the hotel):
- Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico