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“Delightful get away” 5 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #63 of 201 Hotels in Playa del Carmen
Mississauga, Canada
1 review
“Delightful get away”
5 of 5 stars Reviewed December 31, 2012

My husband and I spent a week at Hacienda Tres Ríos late in October. Not being the top tourist season, we had a most enjoyable holiday every single day: the facilities and service were impecable. We took advantage of the Spa and found it very accomodating to our needs. Every single person, from the booking to the therapists, treated us cordially and professionally (Angeles and Rosario, and 2 others whose names unfortunately escape me, thank you for the excellent service). Housekeeping was always diligent, our room was always in PERFECT condition (Martha Caamal Palomo deserves special mention), towels were plump, and the broken hairdryer was quickly replaced for a hand-held one. There is variety in the restaurants. I enjoyed Alebrije the most. The choice of tequilas was great and the micheladas by the pool, so refreshing. The buffet offered a good selection for those of us who prefer the more authentic Mexican flavours. The chefs, the waiters/waitresses were diligent in their duties, special mention to Anel Cahun for her warm hospitality. It comes to no surprise that people reciprocate when they are treated with respect and warm dignity. I enjoy vacationing in Mexico, finding that service seems to come across as genuine. I wouldn't hesitate coming back to this hotel and have higlhly recommended it to friends.

Room Tip: We asked for a room with ocean view, if possible. We just got a peek of it, but for the price, it wa...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, January 22, 2013
Dear Guest:

Thank you for sharing your experience at Hacienda Tres Rios. We are delighted to read you enjoyed your stay with us so much and will come back.

Next time you visit us remember to take the Segway Experience and see the nature park, nursery and beach on this two-wheeled self-balancing battery-powered electric vehicle.

Sincerely,
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2,924 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (591)
Date | Rating
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English first
Calgary, Canada
1 review
4 of 5 stars Reviewed December 30, 2012

We found the wait staff in the restaurants to be very attentive and we received excellent service. We also loved the different cloth animals and flowers left in our room - it was fantastic!

We want to sincerely thank 2 very extraordinary people at the resort who made our Christmas vacation feel very special - Leydi at the Sports Bar and Sammy who oversees the resort staff - this man seems to be "everywhere all the time". Each time throughout our stay these people greeted us with warm smiles and kind words. It felt like old friends from home.

We stayed at HTR last November and briefly had the pleasure of meeting Sammy. We were pleasantly surprised when we arrived at the resort around dinner time last week and Sammy instantly recognized us and was off and running to ensure that we had a table for dinner at Porto Bello "after such a long trip". On another evening, during one of our conversations with Sammy, we told him that we were going to Casa Las Islas for the buffet dinner. Sammy asked us to meet him in the lobby before going to dinner - we did - and what a surprise!!! He had arranged for a private table for 2 to be set up in a very romantic enclosed area by the wine cellar. We couldn't have been more pleased or surprised. That man is amazing!

We also had the pleasure of meeting Leydi at the Sports Bar. She was very friendly, personable and efficient - we couldn't help but love her! Our drinks were always on the table even before we asked. She even suggested a few "special" drinks that became favorites. We will miss her and look forward to seeing her next year!

Thanks again Sammy and Leydi - you made our stay special!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, January 22, 2013
Dear Guest:

Thank your for your nice comments, specially on our staff which we are very proud of. We are glad to read you were able to experience our Mexican hospitality and enjoyed the property.

Next time you visit us, remember to experience the Chef’s Table. A 7-course dinner in the Chef’s private kitchen.
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1 review
3 of 5 stars Reviewed December 30, 2012 via mobile

We stayed for 7 days and Leydi in the sports bar was AMAZING!!! She made us feel so comfortable and was so great and friendly with her service! My boyfriend and I went back several times to see her. The beach was beautiful, the pizza bat could have better service .

  • Stayed December 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, January 22, 2013
Dear Guest:

Thank you for you comments. We know how important holidays are for our guest and we are delighted that you enjoyed your stay with us, furthermore we are happy to hear our team assisted you in having a memorable vacation experience. Like us on facebook for further information on our events, products and services.

It will be our pleasure to be your host again.
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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2012 via mobile

Over priced, under delivered. In it's first year the sales pitch of endless luxury sounded good. However with time and hard use the facility is showing its age. Seems ownership is unwilling to invest in maintaining the property to its former 3 1/2 star level and it has slipped to 2 star at best. The food quality is significantly lower than past years, no robes in the rooms anymore, no Internet to speak of, no US TV stations, mattresses need replacing, towels getting thin.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Mesa, New Mexico
1 review
5 of 5 stars Reviewed December 30, 2012

Spent a wonderful Christmas week at Hacienda Tres Rios. The staff makes you feel special all the time. The variety of food and restaurants and all the activities included help make the stay there very relaxing and special. This was our fourth trip to Hacienda Tres Rios since 2008. We did swim with the dolphins, visit Chicken Itza,and Fifth Ave in Playa del Carmen this trip but with the cenotes, kyaking, snorkeling,bicycling and other activities, one trip, we didn't leave the resort as we were too busy with the resort actiivites. The Kids Club helped my 8 year old granddaughter feel that her time there was so special with the activities that including games on the beach, swimming the cenotes, kyaking, crafts, making pizza for lunch, decorating cookies. She didn't want to leave the resort. The photographer there also took pictures of their activities so she has those for her photo album. She would spend most of her day at the Kids Club so we adults had our own time to enjoy without worrying about her. We had the two bedroom master suite and junior suite combination with a roof top retreat and it was luxurious. The service is great everywhere, even on the beach. A special treat for our granddaughter was to see Santa and his elves on the beach on Christmas Day...even for us as we had never had the experience of seeing Santa on a tropical beach. Our only disappointment was that the trees around the pool areas blocked what had been a beautiful view of the pool areas and palm trees to the beach from the balconies of the rooms. Hacienda Tres Rios is a place for a wonderful, luxurious nature park experience.

Room Tip: Rooms on the third floor of buildings have a better view to the beach and water.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, January 22, 2013
Dear Guest:

Thank you your nice comments. We are delighted to read that you have been visiting us every year since our opening and it is always a pleasure to be your host.

Next time you visit us remember to try our Temazcal Experience. An ancient steam bath with curative and therapeutic benefits which have been used in Mexico for centuries.

We look forward to your next visit.
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

My family and I, really loved the service at Tres Rios. It is surrounded by natural beauty. The residents always protrect nature and the tourists. It was the best vacation we had.Tres Rios has three cenotes (fresh underground water). A jungle surrounds the hotel. The sea is warm and clear, many fishes can be seen when snorkeling. The island of Conzumel is a barrier to minimize strong waves. The hotel provides transportation. Ask concierge for additional info.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, January 22, 2013
Dear Guest:

Thank you for sharing your comments. We are delighted to read you were able to experience what Tres Rios Nature Park has to offer. Please follow us on facebook for year-round information on the resort like events and awards. The nature park has 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of animals. It is the only nature park in the Yucatan Peninsula that includes three distinct ecosystems: jungle, mangrove forest and coastal dunes.

Next time you visit us remember to experience a Ya'ax che Spa Treatment and achieve a feeling of wellbeing and health, leaving behind the stress of everyday life.
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Oshawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2012

Family Robinson just enjoyed yet another Christmas vacation at Hacienda Tres Rios in Mexico. This all inclusive, luxury resort caters to making guests feel special. It started with Gregorio
In the buffet breakfast area - he introduced himself on our first day and pampered us with service including 'Breakfast of Champions drinks. Not to be outdone, our sales agent Rayna Riaz skillfully navigated us through rain filled weather at the Hacienda Horse presentation Thursday evening. Of special interest was her personal attention to us at the cost of an evening at home with her relatives.

We found the Concierge Service to have 2 especially dedicated and skilled staff members - Angelica Campos and Andreina Mastranza. No matter what minor issue Family R needed their assistance with they were always pleasant, professional and able to quickly resolve our concerns. Andreina went out of her way to say "hello again and welcome back ' on our arrival day. We saw her several times during our week and were always greeted y a friendly smilenand hello - despite her never being our assigned concierge. On check out day she Medina

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, January 22, 2013
Dear Guest:

First of all we would like to thank you for taking the time to share your experience and also for chosing Hacienda Tres Rios as your destination for your Christmas vacation. We are pleased to read you had a wonderful time during your stay and were able to experience our Mexican Hospitality.

Next time you visit us remember to vist our Tres Rios Nature Park and also take our exclusive Senseadventure experience where a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide, who presents various natural elements for you to touch, smell, and even taste, drawing attention to the sounds around you.

Sincerely,
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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