We found the wait staff in the restaurants to be very attentive and we received excellent service. We also loved the different cloth animals and flowers left in our room - it was fantastic!
We want to sincerely thank 2 very extraordinary people at the resort who made our Christmas vacation feel very special - Leydi at the Sports Bar and Sammy who oversees the resort staff - this man seems to be "everywhere all the time". Each time throughout our stay these people greeted us with warm smiles and kind words. It felt like old friends from home.
We stayed at HTR last November and briefly had the pleasure of meeting Sammy. We were pleasantly surprised when we arrived at the resort around dinner time last week and Sammy instantly recognized us and was off and running to ensure that we had a table for dinner at Porto Bello "after such a long trip". On another evening, during one of our conversations with Sammy, we told him that we were going to Casa Las Islas for the buffet dinner. Sammy asked us to meet him in the lobby before going to dinner - we did - and what a surprise!!! He had arranged for a private table for 2 to be set up in a very romantic enclosed area by the wine cellar. We couldn't have been more pleased or surprised. That man is amazing!
We also had the pleasure of meeting Leydi at the Sports Bar. She was very friendly, personable and efficient - we couldn't help but love her! Our drinks were always on the table even before we asked. She even suggested a few "special" drinks that became favorites. We will miss her and look forward to seeing her next year!
Thanks again Sammy and Leydi - you made our stay special!!
- Official Description (provided by the hotel):
- Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more less
- Reservation Options:
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico