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“Great hotel, wonderful food, worth the bed bugs” 2 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #61 of 201 Hotels in Playa del Carmen
Evanston, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Great hotel, wonderful food, worth the bed bugs”
2 of 5 stars Reviewed November 23, 2012

I so wish I could give this place 5 stars because the place really would deserve a very high rating, if it weren't for the bed bugs that have left my gf and i with little red souvenirs all over our bodies. I am certain that when the itching dies down, all we will be left with is memories of the delicious food at all the restaurants on the property, beautiful mangrove cove and ever-pleasant staff. The entertainment could also use an upgrade. We have been to some resorts, like Dreams in Punta Cana, where the nightly entertainment is almost Cirque d'Soleil level (no kidding!). While the Michael Jackson show was nice, I've seen better entertainment at my daughter's high school.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,910 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (591)
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Springfield
1 review
5 of 5 stars Reviewed November 22, 2012

Our experience from the checking on our reservation on room request with Customer Service MGR. Jose Axel was not only confirmed but exceeded our expectations from the moment we arrived but thruout the whole 7 days of our stay!!!!!!
We were also blessed by Mgr.David Martinez who turned a 70th BD celebration at The Chefs Table Dinner from a non event because of communication error into a celebration of the best meal of my 70 years traveling all over the world!!!!! Those who made this possible along with David were Nesero Francisco who was both entertaining and accomplished in choice of wines and meal presentation.Ezequie Chef Israel choice of courses, preparation and presentation were only exceede by the gastronomic experience!!!!!!!
Another special meal prepared for us to make up for the inconvience of having to wait on Chef Table Dinner was at the Portabello by Samuel Gabriela and chef Israel again above and beyond service and meal!!!!!!
Our week was also made terriffic my Concierge and owners update staff Patricia Carlos and Regina

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2012

I wanted to express my thanks to Star and Silvia for their work at Kids' Club. You guys rock!! My daughters (Keagan & Keelyn) had a blast making their pirate hats and other assorted crafts and always looked forward to the time they spent with you both in the Kids' Club room or out on the grounds. You guys were so great with the kids and they always came away with a huge smile on their face! When it was time for us to pack up and travel home, the girls made a special point to have me take them to Kids' Club just to say goodbye. Thanks Star & Silvia for making the girls' trip even more special (and a little relaxing for the parents, if even for a couple hours! lol)-- we hope to see you next time!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Rio Vista, California
1 review
5 of 5 stars Reviewed November 21, 2012

We are used to crusing and wanted to go to some place nice. We found Hacienda Tres Rios to be better than we could have expected. The food was wonderful and service excellant. We tried every restaurant (5 different) and room service. We found all to be above expectations. As an additional note the pool(s) were serene and beautiful. And activites well thought out.

Room Tip: Rooms above first floor have better view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 20, 2012

We arrived at HTR on Nov 10 and were met by Oswaldo who was exceptional. Our studio room was clean and the bar fridge stocked. Thank god after a 2 hour wait trying to get through immigration. Mauricio and his staff at the Alebrije Restaurant were outstanding. Graudacino made our stay special. Samuel, Gregorio and ismael at the Pool Grill were gracious and remembered us from our previous stays. All the restaurants were fabulous and you will enjoy them all. The only glitch we had our entire time was at the Italian Restaurant. Rene appeared that he was doing us a favour by serving us. However, Mathieu an intern made up for the short comings. Take the time see the cenotes on the property and visit Playa. The residents were inviting and marvelous hosts.
GO to HTR.

Room Tip: Bring 1, 5 and 10 US $ for tipping.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2012

This was our third time back to Hacienda Tres Rios and the first time we took our five adult kids and their spouses / significant other. We were there from Nov 3 through Nov 10th, 2012. They knew us by name, were able to tell us whether our kids were at the restaurant when we showed up, and prepared a table to handle seating all of us. We loved all the activities that entertained our kids from cocktail making, tequila tasting, wine tastings, kayaking down a river to the gulf, and swimming. It was relaxing, entertaining and all the kids were in awe of the place. We are already planning next years trip to the resort.

Room Tip: We like rooms on the third floor since you can see the gulf over the palm trees. We also tend to pr...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed November 16, 2012

This was our second trip back to HTR and we enjoyed it just as much! Very relaxed atmosphere where you are treated like royality in an elegant yet eco-friendly environment. We love the fact that this resort takes as good care of the environment as it does the guests! Since it is the Mayan calendar year, specially focused events were fantastic... especially great was the Mayan Cuisine event with Jerry Heuclides and tasting Mayan spiced shrimp and fish dishes, which were outstanding! We also went to the Tequila and wine tasting sessions, as well as the Mayan Liquiere drink making. Such a great time - wish we were still there!

Room Tip: We stayed in the junior suite with outside jazuzzi - wonderful views and yet private, quiet and larg...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#37 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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