Our experience from the checking on our reservation on room request with Customer Service MGR. Jose Axel was not only confirmed but exceeded our expectations from the moment we arrived but thruout the whole 7 days of our stay!!!!!!
We were also blessed by Mgr.David Martinez who turned a 70th BD celebration at The Chefs Table Dinner from a non event because of communication error into a celebration of the best meal of my 70 years traveling all over the world!!!!! Those who made this possible along with David were Nesero Francisco who was both entertaining and accomplished in choice of wines and meal presentation.Ezequie Chef Israel choice of courses, preparation and presentation were only exceede by the gastronomic experience!!!!!!!
Another special meal prepared for us to make up for the inconvience of having to wait on Chef Table Dinner was at the Portabello by Samuel Gabriela and chef Israel again above and beyond service and meal!!!!!!
Our week was also made terriffic my Concierge and owners update staff Patricia Carlos and Regina
- Official Description (provided by the hotel):
- Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico