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Hacienda Tres Rios: Traveler Reviews

4.5 of 5
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
Ranked #63 of 193 hotels in Playa del Carmen
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1,563 reviews from our community

Traveler rating
    889
    333
    167
    85
    89
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Families
654
 
Couples
593
 
Solo
11
 
Business
23
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Milwaukee, Wisconsin
1 review
“Kids' Club”
5 of 5 stars Reviewed November 21, 2012

I wanted to express my thanks to Star and Silvia for their work at Kids' Club. You guys rock!! My daughters (Keagan & Keelyn) had a blast making their pirate hats and other assorted crafts and always looked forward to the time they spent with you both in the Kids' Club room or out on the grounds. You guys were so great with the kids and they always came away with a huge smile on their face! When it was time for us to pack up and travel home, the girls made a special point to have me take them to Kids' Club just to say goodbye. Thanks Star & Silvia for making the girls' trip even more special (and a little relaxing for the parents, if even for a couple hours! lol)-- we hope to see you next time!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask punkers1270 about Hacienda Tres Rios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Vista, California
1 review
“The vacation of a lifetime”
5 of 5 stars Reviewed November 21, 2012

We are used to crusing and wanted to go to some place nice. We found Hacienda Tres Rios to be better than we could have expected. The food was wonderful and service excellant. We tried every restaurant (5 different) and room service. We found all to be above expectations. As an additional note the pool(s) were serene and beautiful. And activites well thought out.

Room Tip: Rooms above first floor have better view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hope C C about Hacienda Tres Rios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“HTR, Eat, Drink, Relax”
4 of 5 stars Reviewed November 20, 2012

We arrived at HTR on Nov 10 and were met by Oswaldo who was exceptional. Our studio room was clean and the bar fridge stocked. Thank god after a 2 hour wait trying to get through immigration. Mauricio and his staff at the Alebrije Restaurant were outstanding. Graudacino made our stay special. Samuel, Gregorio and ismael at the Pool Grill were gracious and remembered us from our previous stays. All the restaurants were fabulous and you will enjoy them all. The only glitch we had our entire time was at the Italian Restaurant. Rene appeared that he was doing us a favour by serving us. However, Mathieu an intern made up for the short comings. Take the time see the cenotes on the property and visit Playa. The residents were inviting and marvelous hosts.
GO to HTR.

Room Tip: Bring 1, 5 and 10 US $ for tipping.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 9620 about Hacienda Tres Rios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
2 helpful votes 2 helpful votes
“The perfect get away”
5 of 5 stars Reviewed November 17, 2012

This was our third time back to Hacienda Tres Rios and the first time we took our five adult kids and their spouses / significant other. We were there from Nov 3 through Nov 10th, 2012. They knew us by name, were able to tell us whether our kids were at the restaurant when we showed up, and prepared a table to handle seating all of us. We loved all the activities that entertained our kids from cocktail making, tequila tasting, wine tastings, kayaking down a river to the gulf, and swimming. It was relaxing, entertaining and all the kids were in awe of the place. We are already planning next years trip to the resort.

Room Tip: We like rooms on the third floor since you can see the gulf over the palm trees. We also tend to pr...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Robert P about Hacienda Tres Rios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
“Fantastic All-Inclusive Vacation”
5 of 5 stars Reviewed November 16, 2012

This was our second trip back to HTR and we enjoyed it just as much! Very relaxed atmosphere where you are treated like royality in an elegant yet eco-friendly environment. We love the fact that this resort takes as good care of the environment as it does the guests! Since it is the Mayan calendar year, specially focused events were fantastic... especially great was the Mayan Cuisine event with Jerry Heuclides and tasting Mayan spiced shrimp and fish dishes, which were outstanding! We also went to the Tequila and wine tasting sessions, as well as the Mayan Liquiere drink making. Such a great time - wish we were still there!

Room Tip: We stayed in the junior suite with outside jazuzzi - wonderful views and yet private, quiet and larg...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SuzCluz about Hacienda Tres Rios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hacienda Tres Rios

Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Hotel
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotels in Playa del Carmen
#29 Top resorts Hotels in Playa del Carmen
#29 Luxury Hotels in Playa del Carmen
#38 Family Hotels in Playa del Carmen
#40 On the Beach Hotels in Playa del Carmen
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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