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“Kids' Club” 5 of 5 stars
Review of Hacienda Tres Rios

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Hacienda Tres Rios
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico   |  
Hotel amenities
Ranked #61 of 201 Hotels in Playa del Carmen
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Kids' Club”
5 of 5 stars Reviewed November 21, 2012

I wanted to express my thanks to Star and Silvia for their work at Kids' Club. You guys rock!! My daughters (Keagan & Keelyn) had a blast making their pirate hats and other assorted crafts and always looked forward to the time they spent with you both in the Kids' Club room or out on the grounds. You guys were so great with the kids and they always came away with a huge smile on their face! When it was time for us to pack up and travel home, the girls made a special point to have me take them to Kids' Club just to say goodbye. Thanks Star & Silvia for making the girls' trip even more special (and a little relaxing for the parents, if even for a couple hours! lol)-- we hope to see you next time!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,918 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (591)
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English first
Rio Vista, California
1 review
5 of 5 stars Reviewed November 21, 2012

We are used to crusing and wanted to go to some place nice. We found Hacienda Tres Rios to be better than we could have expected. The food was wonderful and service excellant. We tried every restaurant (5 different) and room service. We found all to be above expectations. As an additional note the pool(s) were serene and beautiful. And activites well thought out.

Room Tip: Rooms above first floor have better view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 20, 2012

We arrived at HTR on Nov 10 and were met by Oswaldo who was exceptional. Our studio room was clean and the bar fridge stocked. Thank god after a 2 hour wait trying to get through immigration. Mauricio and his staff at the Alebrije Restaurant were outstanding. Graudacino made our stay special. Samuel, Gregorio and ismael at the Pool Grill were gracious and remembered us from our previous stays. All the restaurants were fabulous and you will enjoy them all. The only glitch we had our entire time was at the Italian Restaurant. Rene appeared that he was doing us a favour by serving us. However, Mathieu an intern made up for the short comings. Take the time see the cenotes on the property and visit Playa. The residents were inviting and marvelous hosts.
GO to HTR.

Room Tip: Bring 1, 5 and 10 US $ for tipping.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2012

This was our third time back to Hacienda Tres Rios and the first time we took our five adult kids and their spouses / significant other. We were there from Nov 3 through Nov 10th, 2012. They knew us by name, were able to tell us whether our kids were at the restaurant when we showed up, and prepared a table to handle seating all of us. We loved all the activities that entertained our kids from cocktail making, tequila tasting, wine tastings, kayaking down a river to the gulf, and swimming. It was relaxing, entertaining and all the kids were in awe of the place. We are already planning next years trip to the resort.

Room Tip: We like rooms on the third floor since you can see the gulf over the palm trees. We also tend to pr...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed November 16, 2012

This was our second trip back to HTR and we enjoyed it just as much! Very relaxed atmosphere where you are treated like royality in an elegant yet eco-friendly environment. We love the fact that this resort takes as good care of the environment as it does the guests! Since it is the Mayan calendar year, specially focused events were fantastic... especially great was the Mayan Cuisine event with Jerry Heuclides and tasting Mayan spiced shrimp and fish dishes, which were outstanding! We also went to the Tequila and wine tasting sessions, as well as the Mayan Liquiere drink making. Such a great time - wish we were still there!

Room Tip: We stayed in the junior suite with outside jazuzzi - wonderful views and yet private, quiet and larg...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, On
Top Contributor
144 reviews 144 reviews
34 hotel reviews
Reviews in 46 cities Reviews in 46 cities
253 helpful votes 253 helpful votes
5 of 5 stars Reviewed November 15, 2012

We spent the week of Oct 27th-Nov3rd at HTR and loved every minute of it. It is low-key and elegant yet eco-friendly and charming - a rare combination. The rooms are beautiful and changing ours to more central location wasn't a problem at all. When we checked in, we were serenaded by mariachis, were offered hors d'ouevres and champagne and then a lovely, small buffet at the Asian Restaurant. When we arrived in our room there was a welcome bowl of fruit and a plate of chocolate covered strawberries. In fact, there was always a lovely plate of something each afternoon - sandwiches, cakes, sushi, etc. We felt very pampered throughout our stay.

We have never stayed at an all-inclusive before, but chose HTR because it was an optional a/i. The food was excellent at the breakfast buffet and all of the a la carte restaurants. Loved the grill and the pizza resto by the pools at lunchtime and really liked the little patisserie for light breakfasts and late afternoon snacks and cappucinos. We paid for our meals and as drinks were free anyway, it still worked out cheaper than taking the a/i option (we were on an RCI exchange). The special evenings were very enjoyable. The Mexican Welcome party was fun, the Mayan Evening was wonderful (we missed the Caribbean night), but enjoyed the buffet on our last night.

We really enjoyed the nature park, snorkelling, kayaking, going out on the catamaran. The beach was way better than we were led to believe by earlier reviews - no it wasn't huge, but it was clean and the water wasn't brown like others had remarked - we swam in it all the time. Really loved the cenotes and the area of beach, across the bridge by the cenote were the rivers came out to the sea.

The pools were lovely - music played softly, not booming, what a delight. I don't know why there seems to be a need for really loud music around pool areas! The resort wasn't busy, so there was never a problem getting chairs or one of the heavenly beach beds. The landscaping is also very charming and natural.

As others have mentioned, the staff is exceptional, very friendlly and helpful. Special mention to Gabriella - she's amazing. Aline was so much fun - what a personality. Wonderful concierges. Also kudos to the wonderful waiter in Portabello - sorry, I can't remember his name, but he could get a job in any 5 star restaurant anywhere. We only ate out in Playa del Carmen once - would have done so more, but the shuttle wasn't really user friendly (more about that later) and taxis were really expensive - $20 each way!! We had a problem with our key card + a couple of broken light bulbs - these were fixed in minutes - nothing was ever too much trouble.

There are a few things that could be improved to make it a total 5 star experience. As mentioned above, the shuttle service to the sister resort in Playacar could definitely be improved: 3 shuttles into town in the morning only and then 3 back in the afternoon. We have been to other resorts where the shuttles run between sister resorts on an hourly basis from 10am-10.30pm. As HTR is at least a 15 min drive from town or $20 cab ride, it makes it difficult if you want to go INTO town late afternoon or early evening, which is when we usually like to go - don't want to leave the beach in the daytime! I realize that if most people are using the a/i option, they may not want to go into town for dinner, but it's nice to have that option.

It would also be nice to have a choice of more than one beer - Corona or Corona Light was all that was available. At least have one dark beer too!!!

A tiny quibble. It was strange that there were no screens on the balcony doors! The temperature was very comfortable at night and we couldn't seem to regulate the strength of the air conditioning. If we opened the windows, then the room filled up with tiny flies, so we had no option but to keep the closed at night, which was a shame. Not a deal breaker.

I would highly recommend this resort.

Room Tip: Rooms in Buildings 2,3 & 4 are excellent if located towards the centre of the "horseshoe&qu...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, November 26, 2012
Dear Guest:

Thank you for sharing your experience at Hacienda Tres Rios and for you nice comments about our staff which we are very proud of. We are glad to read you had such a wonderful time and were able to experience what Tres Rios Natural Park has to offer.
Regarding opportunity areas mentioned, we are already taking care of it since guest's comments are really important to us and help us keep our quality standards which we have become known for.
Next time you visit, remember to take the Segway tour, you will love it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mequon, Wisconsin
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2012

We spent 4 nights and 5 days at Hacienda Tres Rios and enjoyed it very much. We bid on the package at a silent auction and didn't know what to expect. No worries on this one...the rooms were large and clean, the gym and spa were good and the restaurants were also very good. We would definitely go back. One very cool thing we tried was the Chef's tasting dinner. They offer it 2 nights a week for an additional fee and it was well worth the money!!! From start to finish the experience was incredible. Chef Israel and our server Francesco picked out great wine and paired 7 amazing courses to go with it. A great way to heighten the resort experience or celebrate a special occasion.

Room Tip: Make sure that if you are looking for a romantic getaway that you request a room away from lots of k...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, December 4, 2012
Dear Guest:

Thank you for the time you took to share your experience. We are glad to read you had a wonderful time and we went beyond your expectactions.

It will be our pleasure to host you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#37 Family Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Tres Rios 4*
Number of rooms: 273
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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