Okay, when booking this reservation, we so wanted to believe all the raves we read here on Trip Advisor that we just breezed over the not-so-good reviews. BIG MISTAKE!
We really felt mislead by positive reviews and I really even suspect many of them are fake positives by some advertising agency or friends of the management. First of all, my friend and I were the ONLY guests, even though the staff claimed there were others and even went so far as to make up names for them! We were there for 5 nights and never saw another soul except for a skeleton staff. We were told at the time of booking that this was the hotels "high-season," another flat-out lie!
Why were we so alone? Well, we soon figured out that the cost of this hotel, which is so much farther away from the center that the site claims, is totally out of whack with the price of lodging in Merida. We walked (a lot!) and poked our heads into many other very high-end hotels and were shocked to find they cost LESS than half of what the Villa Merida was charging. They are so much closer and just as nice, charming, etc. Don't be fooled!
That said, our room was very nice, the a/c and fans worked well and the bathroom was spacious. We did have to insist that we get the room we were originally promised, however, on the second level overlooking the pool, as they were going to put us in a dark interior courtyard room with just one bed although we had originally been promised the room with two beds. When they showed us the room we were supposed to have, the beds were unmade and they claimed the people had had a late check out but we soon figured out that the staff was actually staying there while they tended to the hotels biggest suckers: us! By the time we returned from dinner, they were out and the room was ours but I really hope they changed the sheets.
Luckily we had nice uncharacteristically cool weather in Merida but the time comes when a girl wants a nice hot shower. Well, big surprise: no hot water! They claimed it was some problem with the tank on the roof, and went to the elaborate production of draining it off. When there was still no hot water an hour later, they allowed us to shower in a different room. But guess what! Still no hot water. After much shivering and waiting for the water temp to exceed 65 degrees, we finally realized that as a cost cutting measure it was probably likely that they were just economizing but not turning the hot water on. I did finagle a slight discount for this major deficiency, but I believe it wasn't more than $50 off our total tab and we would have much rather had at least one nice steamy shower during our entire stay!
Oh, and if you book your tours (ruins, cenotes) through this hotel, they will put a major surcharge on your rates that will almost double what other passengers are paying (which you soon find out by comparing notes in the tour van). You are much better booking through a little tour office just next to the Plaza Lucia.
One guy on the staff–and I wish I could remember his name–was really sweet and attentive. The breakfasts were quite good, fruit and coffee and some toast but nothing out of the ordinary.
- Official Description (provided by the hotel):
- This restored and exquisitely appointed eight-room, 19th-century nobleman's mansion, is located five blocks from Barrio de Santiago, one of the most historic sites in the colonial sector of Merida. The principal objective of the owners and personnel of The Villa Merida Hotel is an amiable and personalized service, which affords a feeling of being in your own home in a relaxed atmosphere. Nestled in the heart of Mexico's Yucatan Peninsula, the urban oasis that is The Villa Merida Hotel offers the discerning traveler a luxury, unique and memorable experience in the heart of Merida. ... more less
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