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“Beautiful and charming small hacienda” 5 of 5 stars
Review of Hacienda Santa Cruz

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Hacienda Santa Cruz
3.5 of 5 Hotel   |   Calle 86 s/n, Merida 97315, Mexico   |  
Hotel amenities
Ranked #14 of 88 hotels in Merida
Mexico City, Mexico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Beautiful and charming small hacienda”
5 of 5 stars Reviewed January 4, 2012

The stay was great and I must say the property is beautiful and decorated with very good taste and charm. The french family that owns it is attentive to all details and makes you feel at home. It is also very well located close to Merida (20 min), so renting a car and driving is a perfect option. Points that could improve : the restaurant is a bit on the expensive side (but the food is great) and the breakfast could have more options.

Room Tip: All rooms are large and beautifully decorated
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Stayed December 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Owner at Hacienda Santa Cruz, responded to this review, January 6, 2012
thank you for your review , it is always a pleasure to give satisfactions to our guests . we try to give you the best ....and more . happy new year for 2012 ( el año del mundo Maya)
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118 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Brussels, Belgium
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed December 21, 2011

When we decided to go to Mexico for our Honeymoon, we wanted to start our trip by a beautiful and quiet place, where we could rest before starting siteseeing. The Hacienda Santa Cruz was the perfect choice. When you pass the front door, you enter in a little Heaven. It's beautiful, relaxing, magical. The swimming pools are gorgeous, the owners are very nice. We enjoyed early morning swim before a nice breakfast with fresh fruits everyday. The room was great, it was like having our own little house. The staff was very nice, smiling and helpful. Wifi was available, which is great when you wish to keep in touch with your family or business. The owners are very happy to advise on what to visit, which road to take, where to eat (and they are right, trust them and you'll discover great places). It was perfect, we loved it and will go back one day. My husband even left with a dream of having our own Hacienda ;-)
We definitely recommend

Room Tip: They are all great, but the casitas on the right side of the Hacienda are really perfect...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review, October 15, 2012
thank you very much and I hope you will have your own hacienda in the future . take care Robert
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San Francisco, California
1 review
5 of 5 stars Reviewed March 28, 2011

During the long, cold winter of 2010, my 91-year-old, globetrotting grandmother asked me if I would join her on warm weather holiday. Who can say no to that? Neither of us are Cancun types. We wanted to go somewhere we could explore a local scene. Grandglad had been to (and loved) Merida in younger days. Hacienda Santa Cruz beckoned with its lovely swimming pools, friendly French owners and beautifully appointed accommodations. We ended up staying two weeks--and Grandglad keeps talking about going back.

There's plenty to do. Merida itself has some interesting sights and great eats--we drove into town most days--it's not far by car. We enjoyed the Sunday dancing in the square so much that we went twice. One day, we drove out to a quite coastal village and had the most amazing ceviche. On another we hit Campeche for lunch and enjoyed seeing the colorful buildings. I visited the ruins Chichen Itza and Uxmal one day while Grandglad had an excellent massages from Anna. (She'd seen the ruins on previous visits and didn't have the stamina to walk that much.) We visited a museum that showed how haciendas like Santa Cruz actually worked.

The food at Hacienda Santa Cruz was always delicious. But the people really made our visit magical. Caroline, Robert (the owners) and their family were amazingly welcoming and generous--as was the entire staff. We feel in love with the whole crew.

One day when we were touring a local sight, Grandglad fell flat on her face, which required a somewhat harrowing trip to the hospital. Caroline met us there and helped navigate the medical system--a task to which my Spanish was not up. The doctor did a great job stitching Grandglad up, and though she looked like she had lost the fight, she was none the worse for the wear and ready for more adventure within a day or so. That night when we returned from the emergency room, we were greeted by the chef who had stayed late just so she could offer Grandglad a bowl of the house Chicken Tortilla soup.

The two rooms we stayed in were lovely and so well appointed. Charming, airy, colorful art painted by Caroline, splendid bathrooms. Grandglad is a longtime antiques dealer with an interest in modern design and french style. Caroline showed her a few open rooms. Grandglad gave them all a big thumbs up.

We both were so delighted by our stay that we want to share this place with everyone. It allows for a bit of everything. Retreat and adventure. Mexican culture and French style. Sweet people, all around. Grandglad and I will have to find a way to get back there. Our time there was magical. When you go, give a big hug to everyone from us.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review, November 12, 2013
thank you very much for this kind commentary .....and long life to your grand ma
Robert
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Hong Kong, China
Top Contributor
87 reviews 87 reviews
87 hotel reviews
Reviews in 79 cities Reviews in 79 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed January 22, 2011

The hacienda is very well renovated and decorated with a lot of taste. Our room was spacious and very pretty. The father of the owner gave us a tour of the hacienda which was really nice. This is really more like a luxury B&B than an hotel, you feel at home.
The restaurant is very good for dinner, the breakfast was average, drinks and snack are really good, you can ask anything you want they will make it for you! However the food is quite overpriced compared to other places of the same standing in Mexico.
Overall very good experience, I would recommend the place.

Stayed December 2010, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review, October 15, 2012
it is a plesure for us to help our guests to find the best place in Merida or around the Hacienda
thank you.... Robert
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Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 2, 2011

The rooms and grounds of this hacienda are wonderful. However, the restaurant was hugely overpriced and the quality of food was mixed. Breakfast was also disappointing. We would recommend with the proviso that you should try and eat elsewhere.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review, November 12, 2013
thank you to take time for commentary ....very sorry that you didn't enjoy the food .
Robert
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Little Switzerland, North Carolina
1 review
5 of 5 stars Reviewed September 25, 2010

A very special and absolutely lovely Athmosphere - perfect to make a good relaxing time!!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this review, October 15, 2012
thank you ...Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2009

Before I start to give my review I would like to point out that I work in the 5 Star/Diamond Hotel Industry as a manager for 17 around the world for top hotels. I usually don't like to stay at hotels because i can't "disconnect" from work as I keep looking and focus on operational aspects. This said, I spent 3 night over thanksgiving in Hacienda Santa Cruz with my fiancee and her parents and I have to say that I was incredibly surprised on how I felt upon my departure. As a hotelier working in international companies I want to thank Frank and Caroline, the owners, for keeping alive the concept of hospitality...the foundation of our industry. They have done an incredible work on the Hacienda making a beautiful and functional place to relax and enjoy. The grounds and property are beautiful and one can relax and unwind completely. Who cares if you don't have TV and telephones etc when the property is so visually stimulating. Also, the feeling of being guests in their home is a great touch that can't be achieved in commercial hotels. Food was great ( albeit a tad expensive if you live in Mexico but very good ), the location is fantastic because you are close to downtown Merida and the the sites around the yucatan but in a wonderful and idillic setting.
Thank you again for a wonderful stay and great memories and I ask the Tripadvisor readers to support such wonderful Hoteliers that embrace the lifestyle and allow us to live such wonderful moments.

  • Stayed November 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propietario at Hacienda Santa Cruz, responded to this review, November 1, 2012
your comentary is an honor for us ...we are very proud ...I think your right whn you speak about the " atmosphere" ...and the fundation of the Hospitality industry ......this is the most important thank you very much Robert
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Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Merida
#11 Family Hotel in Merida
#12 Romantic Hotel in Merida
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hacienda Santa Cruz 3.5*
Official Description (provided by the hotel):
The hacienda Santa Cruz is an " hotel boutique " with 11 rooms inside a georgous property of 2 Ha of gerdens with centuries trees. We have 2 swimming pool , a SPA center and a delicious restaurant owned by the Chef Raul Ramirez from Puebla. Very closed from the most important atractive sites of Yucatan ( Chichen Itza , Uxmal , Maya pan , Labna etc..etc..)and 15 mn from the historic center of Merida.it is a place of calm and peacefull . a trip in the Yucatan history . ... more   less 
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Also Known As:
Hacienda Hotel Santa Cruz Palomeque

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