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“Heaven on earth” 5 of 5 stars
Review of Hacienda Xcanatun

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Hacienda Xcanatun
4.0 of 5 Boutique Hotel   |   Calle 20 S/N por 19 y 19A | Km. 12 Carretera Merida Progreso, Merida 97302, Mexico   |  
Hotel amenities
Ranked #12 of 88 Hotels in Merida
Certificate of Excellence 2014
GreenLeadersGold level
Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Heaven on earth”
5 of 5 stars Reviewed June 28, 2012

Beautiful place, green areas all around, very peaceful and one of the best meals I´ve ever had the Casa de Piedra Restaurant. Found the hotel trough Hoteles Boutique de Mexico, we stayed there for 4 days, it was very relaxing, we had a massage in the room, enjoyed the bad tab every night and walked around the property every day.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTina, Owner at Hacienda Xcanatun, responded to this review, January 15, 2014
Google Translation
Estimado D. J.: Gracias por sus comentarios y observaciones. Definitivamente, la estancia en una hacienda no es para todos, ya que en muchos de los casos, estas propiedades pueden no tener las "amenidades" de un hotel de cadena. Nosotros tratamos en nuestra página web describir perfectamente la experiencia, inlcluyendo el hecho que por decisión, no se tiene TV en las habitaciones.
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146 reviews from our community

Traveler rating
    114
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    2
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Newton, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2012

A friend and I recently spent six nights at the Hacienda Xcanatun, which is one of the loveliest places I have ever stayed. Once you pass through the gates, you feel that you have entered another world, one of great elegance and tranquility. Our room and bathroom were huge and stunning; the beds were extremely comfortable. The food was, overall, quite good. We also enjoyed several excellent massages at the spa. The service was exceptional.

I highly recommended this hotel as a base for those interested in exploring the many fascinating sites in the area. Although the city of Merida was a bit of a disappointment, we enjoyed visiting several Mayan ruins, especially Uxmal. We did not rent a car, but the hotel arranged a driver for us at a reasonable price.

Bravo Xcanatun!

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menlo Park
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2012

Staying at the hotel Xcanatun is like enveloping oneself in another world. Everywhere you look, there is beauty, style, and a sense of romance. The gardens, restaurant, public spaces, and beautiful suites create a world unto themselves -- and the world outside disappears. This is a place for people who want to fully relax away from the noise and distractions of everyday life. The staff is charming and extremely attentive. The owners are gracious and present and giving of their time. They have done a superb job rebuilding this historic compound. Be sure to ask to see the "before" photographs - you will be amazed.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 12, 2012

Visiting Hacienda Xcanatun should be a required stop for anyone entering Yucatan. A perfect blend of the colonial past with the modern comfort, extremely kind staff. The restaurant offers excellent appetizers and service, and even if some of the entrees were poorly conceived and no so good in taste, the whole experience is worth a repeated visit. The spa is a very relaxing experience, the personnel extremely professional and courteous. Can't imagine a visit to Merida or Yucatan without visiting Xcanatun.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welwyn Garden City, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 29, 2011

I'll start with the bad - the ONLY negative about this hotel is that it is away from anywhere else, so there's nowhere you'd want to wander to nearby. However, why would you need to wander? The grounds are extraordinarily beautiful, brimming with greenery and birdlife. The rooms are enormous, furnished to the highest standard, and there are cool verandas on which you can relax, read, or stroll to the pool. And the food in the restaurant is outstanding - really, really excellent. Staff are very attentive and friendly. The hotel requires you to be "calm and elegant" - so worth keeping that in mind; pack a smart/casual dining outfit, you'd look really out of place in a baseball cap, t-shirt or baggy shorts! Possibly the best all-round hotel we have ever stayed at.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 23, 2011

i stayed at the Hacienda Xcanatun for a week with my husband, daughter (17), son and his fiance. It was a lovely vacation. The rooms are beautiful. Pools are excellent lounging areas. The grounds are gorgeous. It's quiet, except for the birds! The staff is incredibly good. Special requests were made for a rental car, which was accommodated quickly. When we left at 4 a.m. to catch a plane, they had rolls and hot coffee ready for us while we were checking out. Everyone is so nice and so thoughtful. The restaurant is supposed to be the best in Merida, and we had one wonderful meal after another. The location is close to many of the ruins and cenotes, about 15 minutes from Merida. It is such a nice base for exploring. You feel so pampered!

Room Tip: We had two rooms and both were lovely.
See more room tips
  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTina, General Manager at Hacienda Xcanatun, responded to this review, April 25, 2011
Thank you very much for your thoughtful review. Word of mouth is our very best advertising! It was a pleasure having you and your family as guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merida, Mexico
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 31, 2011

Living in Merida I go to the Hacienda twice a year for a relaxing treat. Everything has ALWAYS been excellent. This time I ran into a problem which had me upset and I complained to the front desk. Within less than five minutes the owner Christina was at my suite with a solution which was more than expected. Christina solved the problem that fast. It was my birthday and she even arranged to have a private table set on my terrace with full staff for dinner.
Once again I give the Hacienda my highest rating from all the staff to management to the owner Christina. Well worth the stay. My thanks to all for a wonderful stay.

  • Stayed March 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Xcanatun

Address: Calle 20 S/N por 19 y 19A | Km. 12 Carretera Merida Progreso, Merida 97302, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Merida
#2 Spa Hotel in Merida
#4 Romantic Hotel in Merida
#8 Luxury Hotel in Merida
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hacienda Xcanatun 4*
Number of rooms: 18
Official Description (provided by the hotel):
Once one of the Yucatan’s largest sisal plantations, the restored 18th century Hacienda Xcanatun is today an elegantly, intimate hotel surrounded by acres of gardens, and gleaming with polished stone and marble floors; high beamed ceilings; and marble-wrapped bathrooms. Xcanatun offers all the comfort and luxury expected of a world-class boutique property with 18 air-conditioned and individually decorated suites/rooms; a gourmet restaurant, serving sophisticated, Fusion Yucatecan cuisine; two freshwater pools and an intimate Spa.. ... more   less 
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Also Known As:
Hacienda Xcanatun Hotel Merida
Hacienda Hotel Xcanatun
Xcanatun Hacienda Hotel

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