Do not stay here if you want to get some sleep.I had booked and prepaid this hotel for 4 nights.My room was on the 3rd floor facing the pool.Upon checkin the room was quiet,but in the early evening all hell broke loose.Screaming,yelling kids and their inconsiderate parents.I complained at the reception and asked to be given another room.No other room was available and at this time I was also told that there would be a party at the pool lasting until 1am.I ended up going to another hotel for the night so I could get some sleep, essentially paying for 2 hotel rooms for the same night.No manager on the premises to discuss the situation with and the reception personnel refused to give me a refund for the following nights since it was a special rate.The following day I was picked up at 9am for a tour at the hotel.Still no manager to talk to before or after my tour and I was stuck with the same room.The day thereafter I finally managed to speak to a manager and they were going to change my room.The new room also faced the pool and I immediately complained.I was then given another room further away from the pool.The room (as the one before) was very impractical,no chest of drawers to put your clothes or anywhere to hang them up.You basically have to live out of your suitcase.I attended the New Year's buffet and dance which was way overprized for the food offered. I had much better buffets on all the tours I took.At no point was I ever offered an apology for all that happened.The concept that someone would go to a hotel to get a good night's sleep is apparently alien to them.They could not understand that I wasn't delighted to be surrounded by screaming and yelling kids.Needless to say, I would not send my worst enemy there.
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- Also Known As:
- Maria Del Carmen Merida