My wife, our 11 month old boy and my mother all traveled to Merida. We wanted to use it as a base to explore the Mayan ruins (Uxmal, etc.) in the area. It was such a great hotel. The hotel has 2 great restaurants. Room service (a necessity with an infant) was prompt and always great. They also have a nice pool. It is also centrally located and near Walmart in case you are in need of anything you forgot from home.

Overall, the staff were just so accommodating. They work so hard to make you comfortable.

The spa is nice too!

For the most part, the hotel was fine. Our biggest problem was that we were in a room with a door that lead to the room next to ours. Perfect for families, but when i started to get ready for bed, all of a sudden our door opened from the guest next door. They shut the door again but, of course, very embarrassing.

When calling the front desk to fix the situation, they found that they couldnt seem to lock the door inbetween the two rooms so they had to move us to another room.. a bit stinky from smoke. Biggest part is having to pack up and move and unpack again.

Always beware of the doors being locked as the guest next door could have robbed us while we were away as well.

I wanted to comment on a few of the other reviews. The person who wrote that they want to be an island girl and called the Fiesta Americana Merida Paradise was actually rating the Fiesta Americana in Cozumel. I would have to agree about Cozumel as I live there. Having stayed at the Fiesta Americana about eight times over the last five years, I will offer my thoughts and observations. Five years ago this was an excellent hotel, with a staff and service to match the decor. The hotel is still beautiful, though a little worn, but the service has gone way down hill. My in-laws live in Merida and about twice a year, we travel to Merida from Cozumel and almost always stay at the Fiesta Americana. One person commented that they were treated differently when they came by themselves vs. a group, but I think that may not be the reason. They have obviously undergone some management changes over the last three years, not for the better. Staff is now surly and uncooperative. The a/c has needed to be replaced in the whole buidling for about two years. We have had minor to major problems with our room every time we visit the last four visits. A few months ago, the maintenance guy came at midnight to work on our a/c. We told him to come back in the morning. We leave for Merida again on the 29th of this month and we are going to try the Hyatt. By the way, I have stayed at two of the Fiesta Americana's in Cancun - the Coral Beach Grand, which is to die for, and the Condesa, which is excellent.

Just returned from a week at the Fiesta Americana in Merida. My wife, daughter and myself found the hotel to be very good. The staff was friendly, helpful and mostly bilingual. The concierge was great and arranged drivers and cars for less than we could rent a car for ourselves.

The hotel is beautiful and well maintained. The price was reasonable with two rooms for less than 250 USD. Cab ride to city centre is 3 USD and always available. Recommend highly.

Restuarants were good although a bit pricey.