As Palace members, we have been to many of the Palace locations but had not yet stayed at the Isla Mujeres Palace. We chose Isla for our November getaway for its couples only and smaller size. We were looking for a quiet serene location out of the hustle and bustle. What we found was a hidden gem in this small resort with exemplary service and the quiet that we were looking for. The staff is great and make every attempt to take care of whatever you need. You can explore the island by boat, taxi, golf cart. From the moment we arrived at the hotel, we were treated as VIPs by the entire staff. I wont single them out by name because they were all great. We will definitely return to Isla Mujeres Palace for another visit in the future.

Wonderful resort to visit for a quiet vacation. Love this resort. Staff are very helpful and friendly. Nice beach and pool areas. Good food, nice bars. Rent a golf cart in town to tour the island. Snorkel at garaffon park. Scuba through many of the PADI certified dive shops.

So you have decided to spend your vacation in Cancun and are ready to make choices for your accommodation. If you want the noise, crowds, mega-malls, nightlife and mass-production of Cancun, then sadly, this hotel is not for you. If, however, you want to stay in an oasis of cocooning and intimate luxury, welcome to Isla Mujeres Palace Hotel. Your holiday here will be a memorable one.

With only 62 rooms, this hotel will lavish every luxury upon you and yet within days the wonderful staff will make you feel like you are one of the family. On arrival we were greeted very warmly, and as we had booked a room on the concierge level (the best rooms available), for eleven nights, we were told that we had the best room in the hotel. Upon checking into our room, we were immediately aware that this was the case; absolute ocean front views from the balcony and a pleasing atrium aspect from the front door. The room itself was very tastefully and luxuriously appointed; a pleasant space to be in, and the in-room coffee machine was appreciated and used very regularly. The centrepiece was the bed; luxuriously soft and yet supportive. The bathroom and double hot tub were replenished daily with L'Occitane bath products (another benefit of booking a concierge level room). Lighting and air-conditioning were all very easy to adjust and all room furniture and fittings were in excellent condition. Housekeeping and mini-bar re-stocking usually take place at 0900, but if you have your DND light on, you can always call for them later and the staff will oblige instantly. The housekeeping staff are meticulous down to the finest detail. Every day our room was returned to pristine condition; floors cleaned, clothes folded, electronic gadget cables neatly coiled and each day a beautiful towel sculpture left with a flourish to complete this welcoming picture.

We had some slight concerns at there only being one restaurant on-site at the hotel, but after the first few days, these fears were allayed. The menu is varied regularly and the food is of excellent quality. Breakfast and lunch is buffet-style and the five-course a-la-carte dinners offer plenty of choice and are beautifully presented. At breakfast and lunch, the staff are on hand to cook anything especially for you that you may happen not to see at the buffet. Despite the fact that it was off-season, we were very impressed to see daily quality controls in the restaurant; food temperature and presentation were checked regularly. Not once did we leave the restaurant dissatisfied, after breakfast, lunch or dinner.

The hotel grounds and facilities are well-maintained and visibly kept in good repair and the entire facility is kept scrupulously clean. We especially enjoyed the hammock area; perfect for whiling away a lazy afternoon. Safety and security were also impressive; no-one passes the front gate unchecked and the gates are closed from 2200. There are a few options as to what to spend your resort credits on; don't forget you can also use them for tours and activities at other Palace properties on the mainland and the on-site tours director is only too happy to assist.

So impressed were we with our choice to stay at this hotel that with each passing day we became less inclined to leave it, and such was our emotional attachment to the place that, towards the end of our stay, we felt pangs of jealousy when we would see other couples check-in, knowing that our stay was soon to end while theirs was just beginning. Surely this is the hallmark of an exceptional hotel. Because it was off-season, we were able to secure an extra night and extend our stay to eleven nights, though we could have happily moved in permanently. There is one (very) minor annoyance of which you should be aware. The hotel is located next door to a pier and open-air club that acts as a drop off point for the 'booze cruisers' from the mainland. They descend on the island daily and their cliched Latin music fills the air nightly, but they are usually gone by around 2200, and if anything they can be a source of mild entertainment. In an ideal world we would have Palace resorts acquire this pier and the land housing the club and extend the IM Palace with luxury villas. Wishful thinking perhaps, without much regard to the income generated from the tourists, but nonetheless, just imagine...

And finally, a word about the staff at the IM Palace. They are the true assets of this property and are clearly well-trained in the provision of superior customer service. They are all unfailingly gracious, welcoming and obliging. Within days they will address you by name, have your food and beverage preferences memorised and offer to carry your plate to your table (unnecessary but much appreciated). In this regard we especially acknowledge the staff at the Azul Restaurant for their excellent and very personalised service.

A quietly luxurious hotel with excellent facilities supported by wonderfully welcoming staff, the IM Palace will provide you with a superior end-to-end resort experience. We left it with some of our most pleasant holiday memories and will ,most definitely return.

I am a travel agent in wichita falls tx and recently visited isla mujeres island and drove over to isla mujeres palace resort to see it for myself. After showing my iatan card my wife and I were allowed access to the property. Mario Valle kindly let us check out the hotel and beach and pool area, then showed us a room, the property is beautiful the rooms were incredible and I will go back and stay there soon, thanks for allowing us access to view your property! Glenn Jennings, Parkair travel.