We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Isla Mujeres Palace . . . Hidden Gem in the Palace Family” 5 of 5 stars
Review of Isla Mujeres Palace

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Isla Mujeres Palace to your Saves list
Isla Mujeres Palace
4.0 of 5 Resort (All-Inclusive)   |   Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 , Mexico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Cinco de Mayo 40% Off
Ranked #4 of 36 Hotels in Isla Mujeres
Certificate of Excellence 2014
San Jose, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Isla Mujeres Palace . . . Hidden Gem in the Palace Family”
5 of 5 stars Reviewed September 6, 2012

This was our 3rd year to return to the Isla Mujeres Palace. We have gone in September for the past three years and this time we stayed 10 days. The resort is beautifully appointed with a limited number of rooms so even in high season you feel very pampered and in the off season you feel like a celebrity. While we were there we only had 10 other couples staying in the resort. The property is small and therefore you rely get a change to know they people you are sharing the resort with and their is a strong family feel to the interactions. Over the years we have made friends with folks who we plan to return with each season. All of the rooms are wonderfully, and you can easily upgrade to the preferred ocean front rooms by using 200 credits or paying 200.00 at booking. I recommend upgrading to the concierge level not only for the view but the other amenities. Many of the people you meet will be palace members and we became members ourselves this year.

The staff is fantastic - the manager meets you at the door and you are greeted with champagne, cold herbed towels and a rose. Shortly after you check in, all of the staff will know you by name and have your food and beverage preferences down pat. They remembered us by name when we returned a year later and even remembered our drinks. Most of the staff are regulars and you get to know them well. Rosa in the Azul restaurant is a sweet heart, she made sure we had sandwiches packed with water, fruit and chips so we would not miss lunch while out for our morning scuba dives. Arturo the waiter, knew I drank black tea with milk in the morning and would restock my frig each day with a small pitcher of whole milk. Edy at the pool bar makes amazing drinks, and he remembers that I always like my welcome drink with only a little rum early in the early afternoon. Ulysses at the front desk is super friendly and can help you book any trip or tell you how to find the best local cafes. Jose at the Azul, knew I drank sweet white wines and even though they were not on the menu he found me some Moscatos and Rieslings to complete my dinner. Jose also recommended great Mexican and Argentinian red wines for my husband. Leo is the activities director and is never without a smile or funny story. He leads the fun little events all day long and is wonderful fellow to talk with. In the off season the hotel can have very few guests and Leo will taylor the events to fit the smaller groups.

The housekeeping staff is wonderfully and would clean our room three times a day - which is hugely important when you are spending most of your mornings diving. We would return from early morning scuba dives and shower and then head to town for sight seeing or some tour for mid morning and then back to the resort in the afternoon. This meant most days we would be showering and using towels two or three times a day and the house keeping staff knew when we where out and would have our room clean and stocked every time we returned. Due to timing we had to scheule our Romantic dinner and a nigh dive on the same day - the staff worked with us to make sure we could have an excellent night dive and then they held dinner for us so we could shower and change before dinner, they stayed and served us on the beach with romantic candle light and the whole nine yards at 10:30pm. They waved at us from the beach early in the evening as we drove by in our dive boat on our way out to dive.

The chef's dinner was wonderful, I highly recommend doing it. The Food and preparation was wonderful. Besides being divers, my husband and I are serious foodies - the chef's dinner as a five course meal with wine pairing was a joy.

This is a small gem of a property and well kept secret in the Palace family of resorts. The Resort is a couples only property with one beautiful pool and direct beach access. While the other Palace properties boast multiple pools, restaurants, bars and activities - the Isla Mujeres Palace boasts a quiet elegance and unsurpassed service. There are no loud parties or throngs of drunken people, the Isla Mujeres Palace is an oasis of peaceful beauty on the bay side of the island. Surrounded by a lagoon the Palace is on the eastern side of the island towards the Temple of Ixchel. You can walk to the National Sea Turtle Preserve. There are taxis on stand by at the front gate at all hours for easy travel into town but we always find it more enjoyable to rent a golf cart from down town. We like to travel around the island and the golf cart is an ideal way of getting here and there.

The only problem is the Isla Mujeres Palace no longer has a dive master onsite to book scuba dives. In 2010an 2011 you could use your credits towards purchasing 1 and 2 tank dives their on property. It made it very simple for guests to do their discovery training in the pool and get a temporary certification to dive the shallow reefs and the MUSA underwater museum sculptures. You can easily schedule dives from the shops downtown (we always use Carey Dive Center on Matamoras Ave) but having access to use your credits for the dives is a big draw for us. The property would be perfect if they allowed you to dive with credits again.

Travel to the Palace is easy - you can book taxi or shuttle form airport (prices vary) to the Porto Juarez (the ferry to the island that leaves every 30 minutes from 6am - Midnight. Ferry roundtrip is about $14 USD) Then taxi form ferry to hotel will cost 54 pesos.

The Isla Mujeres Palace is perfect for people who want the ease of travel that Cancun has without the crazy party atmosphere of the big hotels on the Cancun side. If you want to do night clubs and body shots, look more to the Beach Palace and Sun palace on the Cancun side. If you want to experience luxury in a charming, quiet, little fishing village come to the Isla Mujeres Palace.

We return to this property year after year because we love the quiet peaceful pampering and the small village charm of the island.

Room Tip: All of the rooms look the same and most all our King Beds with Jacuzzi tubs. Best to use credits to...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

632 reviews from our community

Traveler rating
    430
    127
    50
    15
    10
See reviews for
41
505
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Waco, Texas, United States
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 5, 2012

The room was very good with a great ocean view, but you had to use $200 credits to upgrade. There were only about 15 couples, so you felt like you were at a pampered resort. The wait staff knew you by first name on the first day, and on the second day, they knew your preferences for beverages and food selection. They were very accomadating. The only problem that we had was with the front desk. We asked several times for the mass schedule at the church 2 blocks from the resort without success. So, I went to the room, got on the internet, and found out who to call. The person at the front desk asked if I had the number, which I didn't. I asked if he had a telephone book which he found in the business center and finally contacted the church. When we were departing, we went to pay our incidentals with our credit card, and the person at the front desk informed us that the credit card system was down. When we asked him what he was going to do about that, he told us to use our ATM card. We informed him that we do not use ATM cards, and we did not have enough cash (because we did not bring much since it was an all inclusive resort) to settle our account. Finally, the couple that we were travelling with loaned us the money. I asked if they had an addressograph machine to run our card, but he didn't. Poor prior planning in my opinion.
We had to transfer to the Moon Palace because we had an early flight and would not be able to make our connection of we spent the night prior to departure at Isla Mujeres. We asked 3 times to insure that our credits transferred to the Moon Palace. After arriving at the Moon Palace, we learned that our credits had not transferred. The manager worked on the problem for over an hour, and finally our credits transferred.
The spa is small, but understandably so since there were so few guests and rooms.

Room Tip: I would recommend upgrading to an ocean view.
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2012

This is such a beautiful, clean, and friendly beachside resort. My wife and I were searching for a great resort to spend our honeymoon and we found Heaven on Earth. We went here over the Summer and fell in love with the resort and its staff right away. The island, itself, has so much to offer, but we were just as happy to stay in during our down time and enjoy the afternoon and nightly entertainment at the poolside bar. Never were we disappointed with the service we received during our stay. The staff went out of their way time and time again to make sure my wife and I were as happy, comfortable, and relaxed as possible.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth, New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 18, 2012

We loved Isla Mujeres because is near Cancun and it's not Cancun. I think this place still keeps the charm of a fishermen village in modern times. Isla Mujeres Palace is one of the best places to stay in the island. Although the beach of this property is not the best is quiet and well kept. The hotel grounds are also nice. We got a room on the 3 floor with a nice view to the pool and the ocean. The room was awesome. Very clean and luminous. The air conditioning was a little noisy during the first night but the noise was gone during the second day. The beds are VERY comfortable. This place is about relaxing. No stress.

The food is good but you will find greater food and more choices at Cancun Palace Hotel buffet. The good thing is that you can go downtown Isla Mujeres and enjoy the best seafood and fish. The buffet is decent and you will be satisfied by the quality of food and the staff professionalism.

The best asset of this hotel is the staff. They are VERY PROFESSIONAL. We have never felt better attended by any other hotel staff. They are very kind and they will do their best to please you. They learn your name from the first day of your stay and treat clients with respect and courtesy.

We will certainly come back to Isla Mujeres Palace!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 14, 2012

I've stayed at many resorts in Cancun, Riviera Maya, Cozumel, and this was by far my best experience. Very small, quiet property with very few people. We felt like we were the only ones there! It's like having a resort all to yourself. The staff is amazing. They are so accomodating and friendly and willing to help make your stay perfect. There aren't many activities or nightlife but Leo (the activities director) will make something happen if you want him to! Wilma, Rosa, Daniel in the restaurant are the best! Edy by the pool - can't say enough good things about him! You need to love the person you're traveling with and be ready to be pampered and relaxed. Get out and see the Turtle farm which is right next door (walking distance), then rent a golf cart and explore the island. Stop by Brisas Grill in town for some awesome and great priced lobster. You can be as busy as you want to be or spend time in your very comfortable room! The property and the island are an excellent choice for spending time with the one you love.

Room Tip: get a room with a view - even the pool view was great!
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 13, 2012

Mario – Best front desk person we have ever had the pleasure of dealing with.
Rosa – restaurant service manager - always smiling and happy to see us.
Wilma – by far the best server we have ever met. She taught us Spanish and we taught her French. Ask her to say ‘Bon Voyage’ if you want some laughs!!
Dario – excellent bartender always made sure we were drinking something.
Jose Luis – very helpful at dinner service when dealing with my girlfriend’s Gluten allergy
These 5 people stood out to us but all the staff were very accommodating and helpful.

Rooms – it has all been said before…comfortable bed, great room layout, room #201 on 2nd floor ocean front. Cleaning staff did a great job and were always done before noon. Nightly turn down service included fresh towels as well as treats.

Restaurant – yes there is only 1 restaurant. Breakfast & lunch are buffet and they change many items every day. Dinner is off the menu that changes every couple of days. Use your points to do The Chefs Dinner. Twice while we were there they setup a dinner buffet/theme night to change up the dinners even more. Food overall was excellent. Don’t worry that there is only 1 restaurant!

This is a very small all-inclusive with less than 65 rooms. With occupancy at 25 – 30% it was very, very quiet. We quite often shared the pool with 1 other couple and almost always had the beach to our selves. The complex itself is very clean and well maintained.

We were worried about the party boats that come to the neighboring docks on a daily basis but this gave us something else to watch while sitting on the beach every day. Night time entertainment next door could be heard if you were on your balcony but didn’t bother us.

The ocean is not very inviting at the hotel. Take a $6US taxi to the shopping area and you are a 5 minute walk to the amazing Playa Norte. We went there twice for shopping and a leisurely swim in the ocean. The ‘downtown’ area is very safe and full of shops, bars & restaurants. Take water as it can be extremely hot. Some store owners can be pushy while others are extremely friendly. Bartering is the norm when shopping for souvenirs.

We booked through Air Canada vacations for 9 nights for just under $4000. Will we be back…..lets put it this way….after a week at other all-inclusives, we are ready to come home but found that 9 days here was not quite enough. WE WILL BE BACK to this amazing island and the Isla Mujeres Palace.

Room Tip: If you have Palace points use them to upgrade to Ocean Front
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2012

What an amazing location, we went during the low season and it was the perfect location. We felt like we had the entire resort to ourselves, honestly I think there were maybe a dozen couples total at the resort and that meant you had plenty of room at the pool and beach. The island is great if you are looking to get away. (Highly recommend you rent a golf cart for a day and take your own tour around the island) We only had one option for dining but with a rotating menu and some great options we were very happy with the food choices. The drinks were great too (wasn't a fan of the white wine options but enjoyed the reds). I would highly recommend Isla Mujeres Palace. The staff is amazing and really made the experience unforgettable.

Room Tip: There is a large night club to the north, we stayed on the South side of the hotel and could never h...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Isla Mujeres Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 On the Beach Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Official Description (provided by the hotel):
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline, Orbitz, Despegar.com, Hotels.com, Odigeo and Jetsetter so you can book your Isla Mujeres Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres

Owners: What's your side of the story?

If you own or manage Isla Mujeres Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.