This was our 3rd year to return to the Isla Mujeres Palace. We have gone in September for the past three years and this time we stayed 10 days. The resort is beautifully appointed with a limited number of rooms so even in high season you feel very pampered and in the off season you feel like a celebrity. While we were there we only had 10 other couples staying in the resort. The property is small and therefore you rely get a change to know they people you are sharing the resort with and their is a strong family feel to the interactions. Over the years we have made friends with folks who we plan to return with each season. All of the rooms are wonderfully, and you can easily upgrade to the preferred ocean front rooms by using 200 credits or paying 200.00 at booking. I recommend upgrading to the concierge level not only for the view but the other amenities. Many of the people you meet will be palace members and we became members ourselves this year.
The staff is fantastic - the manager meets you at the door and you are greeted with champagne, cold herbed towels and a rose. Shortly after you check in, all of the staff will know you by name and have your food and beverage preferences down pat. They remembered us by name when we returned a year later and even remembered our drinks. Most of the staff are regulars and you get to know them well. Rosa in the Azul restaurant is a sweet heart, she made sure we had sandwiches packed with water, fruit and chips so we would not miss lunch while out for our morning scuba dives. Arturo the waiter, knew I drank black tea with milk in the morning and would restock my frig each day with a small pitcher of whole milk. Edy at the pool bar makes amazing drinks, and he remembers that I always like my welcome drink with only a little rum early in the early afternoon. Ulysses at the front desk is super friendly and can help you book any trip or tell you how to find the best local cafes. Jose at the Azul, knew I drank sweet white wines and even though they were not on the menu he found me some Moscatos and Rieslings to complete my dinner. Jose also recommended great Mexican and Argentinian red wines for my husband. Leo is the activities director and is never without a smile or funny story. He leads the fun little events all day long and is wonderful fellow to talk with. In the off season the hotel can have very few guests and Leo will taylor the events to fit the smaller groups.
The housekeeping staff is wonderfully and would clean our room three times a day - which is hugely important when you are spending most of your mornings diving. We would return from early morning scuba dives and shower and then head to town for sight seeing or some tour for mid morning and then back to the resort in the afternoon. This meant most days we would be showering and using towels two or three times a day and the house keeping staff knew when we where out and would have our room clean and stocked every time we returned. Due to timing we had to scheule our Romantic dinner and a nigh dive on the same day - the staff worked with us to make sure we could have an excellent night dive and then they held dinner for us so we could shower and change before dinner, they stayed and served us on the beach with romantic candle light and the whole nine yards at 10:30pm. They waved at us from the beach early in the evening as we drove by in our dive boat on our way out to dive.
The chef's dinner was wonderful, I highly recommend doing it. The Food and preparation was wonderful. Besides being divers, my husband and I are serious foodies - the chef's dinner as a five course meal with wine pairing was a joy.
This is a small gem of a property and well kept secret in the Palace family of resorts. The Resort is a couples only property with one beautiful pool and direct beach access. While the other Palace properties boast multiple pools, restaurants, bars and activities - the Isla Mujeres Palace boasts a quiet elegance and unsurpassed service. There are no loud parties or throngs of drunken people, the Isla Mujeres Palace is an oasis of peaceful beauty on the bay side of the island. Surrounded by a lagoon the Palace is on the eastern side of the island towards the Temple of Ixchel. You can walk to the National Sea Turtle Preserve. There are taxis on stand by at the front gate at all hours for easy travel into town but we always find it more enjoyable to rent a golf cart from down town. We like to travel around the island and the golf cart is an ideal way of getting here and there.
The only problem is the Isla Mujeres Palace no longer has a dive master onsite to book scuba dives. In 2010an 2011 you could use your credits towards purchasing 1 and 2 tank dives their on property. It made it very simple for guests to do their discovery training in the pool and get a temporary certification to dive the shallow reefs and the MUSA underwater museum sculptures. You can easily schedule dives from the shops downtown (we always use Carey Dive Center on Matamoras Ave) but having access to use your credits for the dives is a big draw for us. The property would be perfect if they allowed you to dive with credits again.
Travel to the Palace is easy - you can book taxi or shuttle form airport (prices vary) to the Porto Juarez (the ferry to the island that leaves every 30 minutes from 6am - Midnight. Ferry roundtrip is about $14 USD) Then taxi form ferry to hotel will cost 54 pesos.
The Isla Mujeres Palace is perfect for people who want the ease of travel that Cancun has without the crazy party atmosphere of the big hotels on the Cancun side. If you want to do night clubs and body shots, look more to the Beach Palace and Sun palace on the Cancun side. If you want to experience luxury in a charming, quiet, little fishing village come to the Isla Mujeres Palace.
We return to this property year after year because we love the quiet peaceful pampering and the small village charm of the island.
- Official Description (provided by the hotel):
- What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more less
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- Also Known As:
- Isla Mujeres Palace Hotel Isla Mujeres
- Hotel Isla Mujeres
- Palace Hotel Isla Mujeres