We just got back from a 7 night stay at the Ixchel and couldn't be more pleased! The hotel is an easy 10 minute walk from the water ferry port, even with luggage. There are taxi's and transportation readily available if you don't want to walk. The Ixchel is located directly on the beach, and it looks to be one of the biggest on the whole island in terms of size. There are 2 buildings, and we were booked in "Phase 1". We stayed on the 3rd floor, room 303, in a room that has 2 double beds, no balcony, with what we would call a partial ocean view. Air conditioning was FANTASTIC, and we had no problems with our room. We booked directly through the hotel's website using the "Stay 6 nights, get the 7th free" for a room rate of $136 a night... and they even left a nice note and free bottle of Cabernet for booking directly! Such a nice surprise! Our room looked to be adjoining to the suite next door, hence the no balcony... but we didn't care since we were on a budget! Provided for us was a microwave, mini-fridge, and a 10 gallon water cooler that was changed during our stay when we emptied it. Not having to buy bottled water was a nice surprise, at no extra cost! The hotel was really quiet, and we had no problems with noise (despite some of the other reviews we read on here prior).
There are 2 pools, both in full sun during the entire day (despite another review we read that said otherwise). There were a few times that we used the pool and had a staff person set an umbrella up for us to avoid a sunburn. The pools were clean, beautiful, and warm... with an equally clean outdoor restroom connected to the pool bar. The staff is very attentive, always asking if you need anything. Beach towels are exchanged daily for dry ones with no hassle at the front desk.
On the beach, the staff is eager to set up chairs and umbrellas as soon as you set foot on the sand. There is a bar next to the hotel with waiters that are eager to keep you hydrated. Drinks were really cheap on the beach, buy one get one free margaritas, rum punch, daquiris, etc for ~70 pesos! Check out was a breeze, and I honestly wouldn't hesitate staying here again in the future. I really can't come up with anything negative! If you're on the fence about staying at the Ixchel, DON'T BE! You honestly won't be disappointed. We loved every minute!