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“Beautiful Views but No Sleep” 1 of 5 stars
Review of Ixchel Beach Hotel

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Ixchel Beach Hotel
3.5 of 5 Hotel   |   Playa Norte, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #8 of 35 Hotels in Isla Mujeres
Sacramento, California
1 review
2 helpful votes 2 helpful votes
“Beautiful Views but No Sleep”
1 of 5 stars Reviewed December 29, 2013

I spent 7 days and 6 nights at Ixshel Beach Hotel. I had referred to Tripadvisor and had waited months for this vacation.

Night 1
We arrived after a day of travel. It was peaceful, relaxing and I was happy with my 2 bedroom condo style suite on the top 2 floors.

We had selected Isla Mujeres because we were told, unlike Cancun, it was quiet and did not have all the ruckus or a party town feel. That you could relax and unwind. At about dawn the construction began about 5' from the hotel building. Loud saws, banging and construction noised continued until an hour after sunset every day that I was there. You cannot nap during the day, or lay at the pool without the constant noise.

Night 2
Between 8 to 10 college types moved into the 2 bedroom suite next door. There was constant knocking on their door, the door slamming, more knocking, people talking loudly in the hallway from 11 to 2 am. No hotel staff interceded in spite of the cacophony of noise.

The hallways and walkways are open so that you can hear noises from other floor. There was no hotel staff monitoring the peace during my stay.

Night 3
There are several small bars within a few feet of the hotel property. Each played their own music loudly during the night. There were people using fireworks in the street. I asked the front desk about this I was told politely "we have no control over others, it is not part of our property".

Night 4
Some tent like awnings were setup in the street during the day on the street beside the hotel. Blaring music was played from 8pm to past 2 am. When I asked the front desk about this I was told politely "we have no control over others, it is not part of our property".

Night 5
There is a large hut (pavilion) that is so close to the hotel that I thought it was part of the hotel, it can be seen in the pictures of the hotel. Starting at 11pm and going until well past 3 am a party was held with loud music from a video that was shown on a big screen with the audio sent through amplifiers. The noise from this was so loud that it vibrated the liquid in my glass inspite of all doors and widows being shut. I literally could see the ripples in the liquid as the sound waves penetrated everything till 3 in the morning. When I asked the front desk about this I was told politely "we have no control over others, it is not part of our property" that the pavilion was not part of the property.

Night 6
Noise from hotel guest coming back from the bars with no hotel staff monitoring the peace.

Visually this is a beautiful place. The condo was great I have no complaints in the accommodation. They do not have control over others not part of their property and they do not monitor the noise generated in their property. If you are a party animal and don't mind loud noise this is the place, party on.

It was disappointing to call the area tranquil is misleading I would not go back.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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796 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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Evergreen, Colorado
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 20, 2013

We stayed here for 4 nights.
Not sure how their breakfast is because we didn't have it with the room.
A block away, the Rooster and Lola's were both great and conveniently located.
We didn't utilize housekeeping because our room was a bit of organized chaos.
They were quick to bring us fresh towels.
Our first room smelled like mold and they quickly changed it without any problem.
The beach is right next to the buildings. We didn't have food/drink on the beach, but the sun bathers who did seemed happy with the quality and service.

I would most definitely recommend this hotel.

Room Tip: We were in back and still had a great view of the pool area. We didn't have a balcony, but spent...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Top Contributor
74 reviews 74 reviews
46 hotel reviews
Reviews in 43 cities Reviews in 43 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 12, 2013

Another excellent vacation at Ixchel! Staff friendly, helpful & professional. Our oceanfront unit in Phase 2 was comfortable, squeaky clean and had everything that we needed or wanted in terms of amenities, kitchen supplies, linens and staff service. Great location on Playe Norte with easy walk to restaurants & shopping. Our favorite place to stay when on Isla!

Room Tip: Ocean front units have wrap around balcony so there is always one shady/sunny side with awesome view...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oregon
Top Contributor
97 reviews 97 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed December 10, 2013

The palapa out front was rented to the locals for a party. Drunken kareoke went in for several hours. The front desk did nothing. I guess I am just expected to pay their rates for a room and suffer through it. I will make sure all my friends know to rent a house on punta sur.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, December 11, 2013
Dear crimepays1229,

Thank you for your valuable comments!

Receive our sincere apologies for the inconveniences described during this “social event” realized in the palapa in front of our facilities.

This place is not related with Ixchel Beach Hotel, nevertheless we take your input in this case as a serious matter to reinforce our Front Desk assistance to deal with this type of private events in the best way possible. Your useful review helped us as a testimony to keep our Municipal Authorities aware of this kind of irregularities.

Our mission is to serve with quality and commitment in order to deliver the best possible experience to our guests, if you may return to Isla Mujeres please consider to stay with us again and be witness of how your comments helped us to boost and enhance our service.

Sincerely,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Juneau, Alaska
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 8, 2013

The Ixchel Beach Hotel was amazing. Staff was friendly and attentive but not overly in your face. Location was perfect, right on the North Beach soft sand and perfect water. Hotel room was great we booked the water view suite. Spacious two rooms, large living room/dining area, full kitchen, bathroom sink separate from the toilet/shower, king size bed, lots of closet space and a huge full size balcony/deck area. Loved everything about this hotel, location was right in the heart of it all but there was no offending noise. Isla is amazing and this hotel made our trip great!

Room Tip: Splurge for the water/beach view, totally worth it!! Tower 2 is where we had a room.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 5, 2013

Just returned from Isla Mujeres and stayed at Ixchel Beach Hotel, once again, and Ixchel is my favorite place to stay on the island. The staff is very friendly and professional, and they go out of their way to make your stay comfortable and pleasant. Thanks Beto, Selma and all the guys who served food and drinks to us on the beach and in our room (room service was great, too!). Daiby I missed seeing you, since you were on vaca, so take care and see you next time on beautiful Isla! Denise

Room Tip: Any room is great! You are on N. Beach and all have views to die for.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, December 11, 2013
Greetings Denise W,

Thank you for your review about Ixchel Beach Hotel.

All direct comments of our Customers are highly appreciate. Like yours, positive reviews reinforce our mission to provide the best experience for our Guest and help us to keep up the good work.

We always be looking forward to welcoming you back to make your stay unforgettable.

Sincerely,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 5, 2013

just back from 10 days here and each was fab! very helpful staff from moments we got there from front desk to pool staff to beach staff...all kept our vacation flowing all be it at a slow pace(mean it in a good way!) which is exactly what we were looking for

will return as soon as possible

Room Tip: we had room in building 1 at back facing water and loved it as it was sheltered from winds
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ixchel Beach Hotel

Address: Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #8 of 35 Hotels in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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