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“Great spot on the beach.” 5 of 5 stars
Review of Ixchel Beach Hotel

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Ixchel Beach Hotel
3.5 of 5 Hotel   |   Playa Norte, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #5 of 35 hotels in Isla Mujeres
Golden Valley, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great spot on the beach.”
5 of 5 stars Reviewed November 24, 2013

The location was excellent. Right on the beautiful swimming beach. The staff was very attentive. The hotel rooms are really apartments with a full deluxe kitchen. Very spacious. We'd stay there again.

Room Tip: We asked for the 6th floor with an ocean view. We book 6 months in advance and got what we asked fo...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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English first
Rockford, Illinois
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 24, 2013

We just returned home from Isla Mujeres. We stayed in penthouse 507 & 508. While there were some small issues with the hotel, it wasn't major enough to not want to come back. The rooms were nice and clean and good in size. The roof top terrace with the hot top was amazing and the view was great. Only complaint is that only 2 of the lights were working up there. Also, we had to call the front desk to come up and turn the lights on for us because the switch was in the 3rd bedroom, which was locked. We informed them of the non working lights on the rooftop terrace, and they never returned to replace them. We have an 18 month old, so we couldn't really be up there after dark because we couldn't see much. The other complaint was that the room keys would just randomly stop working. We had to return to the front desk to have them re-activated several times. Not a big issue, just kinda annoying. Overall we really enjoyed our stay. The hotel is right on the beach. The pools were fantastic. One was super warm, which was great for our daughter. She had a blast in the pool. The staff was super friendly and very helpful. On the beach as well, getting us umbrellas quickly.
I highly recommend paying the extra money for the hotel shuttle service. It was a little pricey, but it was so easy!! They were very helpful, and even suggested a pick up time from the hotel for our trip home!
PLEASE READ!! VERY IMPORTANT!! THIS IS NOT A KNOCK ON THE HOTEL, BUT PLEASE IF YOU RENT A GOLF CART WITH A LUGGAGE CART ON THE BACK, YOU MUST SECURE YOUR ITEMS!! We were headed to the turtle farm and dolphin discovery for the day. We were a few miles from the hotel when a motorcycle came up next to us and ripped the bag right off the back of the golf cart! The golf cart company... comodidad y estilo luxury car rental didn't give us any warning of thieves or to make sure to secure our bags. It made for a very stressful day and a rather eventful trip to the police station.
Other than the golf cart incident, we had no other problems with theft. BUT PLEASE WATCH YOUR STUFF!

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, November 27, 2013
Dear ajecando,

Thank you for your valuable review!

Your information motivates us to keep improving the quality services that we offer, reinforcing our mission to provide the best experience for our Guests.

Above all we emphasize that any situation like the one you describe with this “golf cart thieves” is unacceptable. Nevertheless we take your input and this case as a serious matter, informing all parties involved (Municipal Authorities and Golf Cart Rentals) thus preventing that this situation may affect other future Isla Mujeres visitors.

Please consider Ixchel Beach Hotel as your home; will always look forward to hosting you in the near future.

Sincerely,
Customer Service.
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Haifa, Israel
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 21, 2013

We stayed there for 4 nights. The rooms were disappointing for the price we paid. Bed is not comfortable, blanket was itchy. Sheets were not changed. TV is small. Toilets were bad and soaps were not changed. Window cannot be opened. No laundry service, washing machines ruined some of our clothes. The beach is amazing and the location is good. The drinks on the beach are low in alcohol. Service on the beach was great.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, November 26, 2013
Dear Polina G,

Thank you very much for your input.

Your information is highly valued, it will help us improve in the areas that you mentioned in your review, such as the rooms & bedding options.

Your smile is our purpose; we invite you to come back and experience these improvements, will always be looking forward to welcoming you with open arms!

All the best,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 21, 2013

This was our second trip to Isla and first stay at the Ixchel. As a group, there were 18 of us in all and only 4 of us had been to the island before. The hotel is beautiful, the location is great, the rooms were comfortable, and most of the staff were great.

My one major complaint has to do with food and drink tabs while sitting poolside. I understand there was a large group of us, but this occurred whether there were 12 of us or 4 of us hanging out by the pool. On more than one occasion various members of our group, including myself, were approached days after cashing out a tab being told that we owed for a drink or a bucket of beers or a shot of this or that. We were all very vigilant about paying tabs and tipping well and verifying that we were all cashed out. Numerous times staff would stop you walking around the resort or just come to your room and say you owed for something that you never even had. When we all would get together and talk about it we would find out that 3 different people in our group paid for the same thing 3 different times. I did not like feeling taken advantage of and other members of our group did not like this aspect of the stay at all and would likely not stay at the Ixchel again for that reason. Again, I understand it was a large group, but when you pay a tab and specifically ask the staff if we are all cashed out and told yes, then that should be the end of it. It is very bad business to come up to people days later asking for payment of something that you didn't even have, and it happened almost daily.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, November 26, 2013
Dear, aclovelace

Thank you for your valuable review!

Receive our sincere apologies for the inconveniences described while your recent stay with us. Our Guests input is a powerful tool to identify immediate actions to adjust where we need to.

We accept this challenge to improve and look forward to host you back again to be witness of how your comments helped us to provide the best experineces.

Sincerely,
Customer Service.
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Lead, South Dakota, United States
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2013

We just returned from a week at the Ixchel Beach Hotel in Isla Mujeres Mexico. We arranged for a 2 bedroom 3 bath ocean view room with hot tub. When we checked in the 3rd bathroom where the hot tub was located was under construction. We couldn't use hot tub at night because there were no lights available to see enough to walk up the spiral staircase. The light switch was in the bathroom that was under construction. Every day after returning back to room from a fun filled day our keys wouldn't work, so we had to go down to reservation desk to get new keys. Very frustrating. Housekeeping was adaquate and never left fresh towels and washclothes even asking every day for them.

Room Tip: Make sure you verify your room confirmation before getting to location. Higher floor had an awesome...
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, November 24, 2013
Dear Rita M

Thank you for your input, your information is highly valued.

Our mission is to serve with quality and commitment in order to deliver the best possible experience to our guests; therefore we would like to apologize for the inconveniences that you experienced during your recent stay; such as the room accommodations, room keys and towels issues.

If you may return to Isla Mujeres, please consider Ixchel Beach Hotel as your home; always be looking forward to hosting you in the near future.

All the best,

Sincerely,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean City, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2013

I just returned from my 5th visit to Isla Mujeres and my 4th to Ixchel Beach Hotel. Our penthouse was beautiful and perfect for our girls vaca. We loved the rooftop terrace when we weren't on the beach. Arturo was our server everyday and took amazing care of us! Best server we have ever had while visiting Isla, he is a huge asset and I sure hope he is still there when we return. Lesli sells wraps on the beach and was a joy to meet and buy from, not pushy at all just a kind hard working mother of 2 working hard everyday to take care of her kids. We did have issue with the desk who would not allow us guests in our condo....only registered guests allowed in the unit. The owner has since informed me that indeed we can entertain if we so choose. I give the hotel a thumbs up for everything except front desk. Great location, clean and safe building! I don't like that they take an imprint of your credit card and put it in a folder, seems vulnerable to fraud and very primitive for an otherwise modern facility. I gave them a card that I had replaced so it was no good. I love staying at Ixchel but recommend booking through an owner and not a central reservation source. Remember request Arturo to be your server and buy from Lesli, her Mom will sew a beautiful dress for you from any wrap you choose!

Room Tip: If you book through central reservation you can not choose a location other than penthouse or ocean...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
2 reviews
4 of 5 stars Reviewed November 11, 2013

Just returned from another wonderful week on Isla Mujeres with my 7 special girlfriends. This was our fourth annual trip together and what a week it was. The island itself provides us with everything we are looking for in a beach vacation and Ixchel Beach Hotel ties everything together perfectly. We love the penthouse option with spectacular terrace, the amazing view, the proximity to the fabulous beach, the pool, downtown restaurants and shops. For two years now we have been taken care of on the beach by the most personable, outgoing and accomodating waiter named Arturo. The Kalak restaurant needs to hold on to Arturo as he is terrific and represents the hotel very well! He couldn't do enough, remembers your names and made our days at the beach even more memorable. He is a great example for other staff on how to wow guests! The only aspect of our trip this year at Ixchel that was upsetting was that our longtime friend and private yoga instructor/massage therapist was denied access to deliver our private services on our penthouse terrace. We had to argue our case at the desk and an exception was made for this visit, however, it is not logical that her access to our room be denied when neither service is provided by the hotel. Yes massage services are but they are relaxation massages as opposed to therapeutic by a registered massage therapist whereby we can claim cost of services back home. This could be a major sticking point for us for our future annual trip but hopefully the hotel will re-think their new policy/position to keep us as happy customers.Otherwise they were very responsive with all requests to fix safe/replenish water/replace key cards etc. and we greatly appreciated that. Bottle of wine is a really nice touch too. Thank you.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ixchel Beach Hotel

Address: Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 35 hotels in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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