We traveled to the island 8/8-8/12 for a wedding. The hotel is located downtown walking distance to everything, but I would recommend renting a golf cart for about $50 USD per day to explore the other resorts and restaurants on the island. Getting to the hotel from Cancun is very easy and I would suggest using AGI Tours for your round trip transportation. They were very punctual on both ends of the trip with English speaking guides. We booked with AGI through the hotel. The pool bar had great food and everything was reasonably priced. Gilmer served us on the beach every day of our trip. He was excellent! We saw him away from the hotel and he approached to say hi and ask how we were enjoying the island! Gilmer also works at Roosters, our favorite breakfast spot. The concierge was very helpful and even made dinner reservations for us at Olivia's, a fantastic Mediterranean spot. All in all we felt very safe and welcomed on the island. We will be back!