What a great property! Just spent 6 days there with 3 other couples. Service was flawless, staff was friendly, everything was clean, hot water and good water pressure, couldn't ask for more. Rented 2 two bedroom penthouse units in phase I (505-506 & 507-508) and really enjoyed the roof top for sunset gatherings. Hot tubs are not heated 24 hours a day - just turn them on a few hours before you want to use them. Huge, soft beach towels. Kalak makes the rounds of the beach chairs frequently. Our 3rd trip to Isla but our first to Ixchel. We will definitely return!