We went to Cancun for a conference and we had reservation for two nights at casa ixchel. Due to the hurricane dean we were asked to evacuated casa ixchel on August 18, 2007. We asked the Casa ixchel if we could stay the 08/18/07 night and then make our way to the airport but the Casa ixchel hotel owner said no.

At that point we did not know what to do. So, to discuss our options we went out for breakfast at Bucanero restaurant and then noticed the hotel next door and asked the manager if they had a room available. When we explained our situation Hotel Bucanero was able to get us a room on the third floor.

The room was very clean and the staff was friendly. Most of all they phoned the airlines for us and gave us internet access to make necessary travel plans to evacuate Cancun prior to the hurricane dean land fall. We left the hotel 6am on August 19th and left our camera in the hotel room and the hotel manager located it and shipped it back to us. We were pleasantly surprised by their honesty and customer service. We are grateful to the staff for the camera and most of all for the photos.

We had breakfast at Bucanero and the buffet was excellent. The hotel provided purified water and the staff was always very friendly and helpful. The hotel is very close the beach and island's restaurants. I would definitely go back!

I stayed at this hotel for 5 nights and loved it. I first saw this hotel from the outside when I was on the Island for several hours in Jan. 2007. I checked tripadvisor for the reviews once I came home and when it came time to make my reservations I contacted the hotel directly by internet. From my first contact with the hotel the personnel were responsive, friendly and professional. All of my inquiries were answered timely and making my reservation was very easy. They were even kind enough to tell me how to find the hotel from the Ferry (I already knew this, but it sure was nice of them to offer the information). Upon arriving on the island it was a short 2.5 blocks to the hotel with my roller luggage. When I arrived at the front desk I was checked in efficiently, given my breakfast vouchers, welcome drink vouchers, and the key to my room, and I was even offered help if needed with getting my bag up to my room. Everything about my check-in process was great! I was traveling alone so I had requested one of the smaller rooms at the hotel (103) which was quite affordable. My room had a small closet area, a small vanity anchored to the wall, a small stool for the vanity and a small beside table. There was also a private bathroom with a shower, a wall mounted TV (no remote), an adjustible speed ceiling fan as well as airconditioning (with a remote control). The air conditioning unit was excellent - very quiet, easily adjusted, and effective. With the intense heat in the summer months it was absolutely great to have such a wonderfully cool place to return to each evening. The entire room was very, very, clean. I was very impressed with the maid service, in fact I have to say my room was one of the cleanest that I have encountered when traveling. I had crisp white cotton sheets and pillow cases on the bed (that were changed daily) and the bed itself was nice and firm (which is my preference). I had two nice big pillows that were full and very comfortable to sleep on. The view from my room was to the back of the hotel and not very attractive, but then I was not there to look out the window, I was off to the beautiful beaches for the view there. The shower pressure was ok, the only problem was that the floor of the shower would fill just a bit with water that did not drain away immediately, but this seems to be an issue on the island in general with the plumbing. Whenever I came back to my room there was never any left over water in the shower. It should be noted that the rooms do not have telephones in them, but then I was glad not to have one...I was on vacation. The continental breakfast that came with my room was simple, 3 pieces of toast with butter & jelly, a glass of fresh OJ, and a cup of coffee that was refilled when requested with a very pleasant smile. It was just enough to start the day out right. It was so hot that I was more than content with a light breakfast in the morning. I came back quite late in the evening on several occasions and there was always someone at the front desk throughout the evening, so I know the hotel security was good as well. The location of this hotel was just great! I was right on the main street where everything is "happening" on this small island (when not at the beach). The hotel was still far enough (about a block) down the main street to avoid the noise from the live bands/music, so you are in the middle of things without losing any sleep because of noise. All in all I loved my stay here and can't wait to come back and sleep in that very clean room with it's comfortable bed and wonderful fresh white cotton bedding. The hotel is not fancy, it is a simple, clean and friendly place that is just perfect for the traveler on a budget.

This was a great place to stay. It was right in the heart of the restaurant/shopping center. The room was bright and clean. The room also had cable TV. I would stay here again. Please try the 2 restaurnants downstairs they were great. Ronaldi's is the best. I was in a group of 4 and everyone raved about the meal we had there.

We stayed in one of the rooms on the first floor. I thought it was an amazing value. The hotel provided purified water, which was nice for us to be able to fill up water bottles to take on different day trips. We had a fridge and electric frying pan in the room, so we could make trips to the supermarket that was just about a block away and save money making some of our own meals. We ended up getting a free snorkeling tour as part of our stay. The staff was always very friendly and helpful. It is centrally located for going to the beach or for enjoying the island's restaurants. I would definitely go back.