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“Kate makes this place special” 4 of 5 stars
Review of Hotel Las Palmas

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Hotel Las Palmas
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20 Av Guerrero, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #4 of 36 Hotels in Isla Mujeres
Certificate of Excellence 2014
Limerick, Ireland
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
“Kate makes this place special”
4 of 5 stars Reviewed September 21, 2009

We spent 4 nights in Las Palmas in August and loved it. It is a very peaceful relaxing place and Kate is a wonderful hostess. She really helps you to get the most from you stay on the island without putting you under any pressure to follow her advice. We took golf carts around the island one day and went swimming with the whale sharks on another (sea sickness medication highly recommended!) and just chilled out on the beach on the last day. The location of the hotel is fabulous and you are two minutes walk from restaurants and five minutes walk to the beach. I recommend Cafe Mogagua for a nice breakfast and the restaurants along by the pier for a nice inexpensize dinner. Everytime you return to the hotel Kate is eager to hear what you were up to and help out in anyway you can. You often end up mingling with other guests which is something we don't usually do but I really enjoyed. The roof top is the perfect place to chill out with a beer as there is music from a little place up the street and the atmosphere is just lovely. I could spend a lot of time in Hotel Las Palmas...

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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248 reviews from our community

Traveler rating
    190
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
el paso
1 review
5 of 5 stars Reviewed August 28, 2009

It feels like coming home. Kate is one of the kindest people that I have ever met and is sure to make your stay on Isla Mujeres the most relaxing, friendliest experience you've had. I can understand why people keep coming back to this little piece of paradise. Thanks Kate!

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2009

My husband and I recently traveled to Isla Mujeres on the recommendation of several travel boards. Our expectations of a great trip was fully met and we consider ourselves new "Isla Addicts". The task of choosing a hotel on Isla can be difficult because there are just so many great options to fit every type of traveler and budget. We envisioned a place we could feel at home in, somewhere we were content to relax in an outdoor space if we needed respite from the sandy beach, somewhere we could have drinks with new friends, somewhere in the heart of it all, and most of all, somewhere that fit our meager student budgets. When I came across Hotel Las Palmas on a blog, I knew it would be a perfect fit. Air conditioning in the rooms, centrally located, beautiful outdoor spaces, and a story I could identify with.

When we arrived at Las Palmas, Kate greeted us (by name, no less) and showed us to our lovely room. To be sure this is not a Hilton, but if you wanted to stay in one you should've stayed in Cancun with all the other high maintenance travelers. An extremely comfortable bed and crisp, clean sheets greeted us for our first siesta. The bathroom was even cleaner than mine at home! The air conditioning was delightful for the balmy nights and our room stayed relatively cool throughout the day even with the AC off. To the reviewers who complained about requests to save money- these requests are for your own good, and it is a simple courtesy that you would probably observe in your own home anyway! Las Palmas may have a bit of a hostel vibe in that you have the opportunity to interact with travelers from all over the world, but the comparison stops there. If you want solitude it is easily found (I think there were two couples we didnt see all week!) and the roof top terrace has views and a breeze that cant be beat! It is very clear that a lot of love went into the extensive renovations that make Las Palmas a colorful flower on Av. Guerrero.

Kate provided us with several tips on where to get groceries, the best food, and endless hours of good conversation. Meeting in the courtyard for breakfast was always a great time to get to know the other guests and practice our meager spanish with Maria, the sweet maid. Anything we needed, all we had to do was ask and Kate and her crew took care of it (of course we had very few requests because they anticipated our needs so well).

We can't wait to go back to Isla and Las Palmas, we are lifers for sure! If you have room and think of it, bring down some coffee and some current magazines with you- you will benefit from great coffee and karma!

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffyz
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2009

I have stayed in hundreds of hotels throughout Mexico, Central America, and the Carribean. Rarely have I encountered a place like Las Palmas. Kate, the owner, lives on site and treats the common areas of the hotel as if they were her living room. She treats you as if you were a guest in her home. The coutyard is overflowing with tropical plants, and whimsical decoration. There are tables with umbrellas and hammocks to use. Mornings and evenings guests gather around to meet each other and share news and plans of the day. Kate provides invaluable help with her knowledge of the island and what it has to offer.
Someone in a review said "this place is one step up from a hostel" The rooms are comparable to other hotels in the area in the same price range but the atmosphere is somewhat reminiscent of a hostel and that is a very good thing. If you enjoy meeting people, the set up here facilitates that. If you want to be left alone you can come and go without being bothered.
During the days she or an employee are visible and insure that no one wanders around who does not belong there. After dark the gate to the courtyard is padlocked to keep random people from wandering in. In a previous review someone was concerned about being locked in if they could not find thier key. They neglected to note that there is a sliding glass door right next to the gate that you could walk out through without using a key.
If you are familiar with budget accomodations in Mexico, you will be pleased to find certain convieniences here that you most often will not get. Washcloths, shower curtains, and a dispenser with nice soap/body gel in the shower. Less than a year ago when Kate & family bought the hotel, all of the paint and tile were stripped away and are completely new. They are still in the process of finishing the details of the renovation. I had a shower head that did not work well. Kate bought a new one the next day and had it installed. They have a lot of problems getting quality hardware and goods down there which is why she just doesn't go get a case of them. Things like door locks, shower heads and bedside lamps are expensive in Mexico and often of poor quality. If you plan to visit and have some extra space in the bag that you plan to fill with local crafts, email Kate and ask her if there are such items that she needs from the US or Canada. She will appreciate it and gladly reimburse or deduct the value from your bill.

  • Stayed August 2009, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA - USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2009

I took my son to Mexico, in celebration of his graduation from High School. My plan -- fly to Cancun, spend a few days on Isla Mujares acclimating, tour the Yucatan. We spent the first night in a musty room at a beachfront hotel, with a pool. In the morning, we discovered that the hotel, by placing a small white card over the rate sign in reception, hid the fact that they also had cheaper rooms (by 50%) in cabanas.

We went hotel shopping, and fortuitously found Hotel Las Palmas -- across the street from the old mercardo. Bright clean rooms, friendly layed-back atmosphere, convenient location (short walk to Playa Norte, restaurants, shops), knowledgeable English speaking staff, roof top dipping pool. It's an old style hotel, clean and well maintained, with a large courtyard in the center -- probably originally used by merchants going to the market. Across the street, a group of traditional inexpensive restaurants thrive under the mercardo's arches. The little loncheria next door was quite good too. Kate, the owner, is an English speaking Canadian woman, who has been coming to Isla Mujares for 25 years, and was quite helpful, friendly, welcoming. The rooms very attractive and clean, with comfortable beds, quiet air conditioners, and Wi-Fi.

Las Palmas made me nostalgic for the extensive Mexico traveling I did in the 1970s. My son liked it so much, that he insisted we stay there for are whole trip. We found a home away from home.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Peninsula
Top Contributor
128 reviews 128 reviews
76 hotel reviews
Reviews in 75 cities Reviews in 75 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed July 12, 2009

We arrived to find no one to greet us. We finally found a note telling us our room number and that it is unlocked. The room was clean, and the AC worked (really impt in July in Mexico), but the room had no charm, with bare walls, the door knob didn't fit the hole for it, so the room was not secure. There was no soap for the shower and no bath mat. Forget shampoo, etc. Towels were not changed, and when we finally found an employee and told him, he didn't believe us and wanted to check for himself. We were padlocked in at night and given a key to the padlock, but if we had misplaced the key, or it there was an emergency, it could have resulted in disaster. The Canadian owner was in Canada, and it seemed that no one was minding the store. We stayed 3 nights (any longer and we would have switched hotels) and when we arrived back after dinner all of the lights were off and we had to fumble around for light switches. Really! On the positive, the roof top patio was lovely after dinner (although we couldn't find the stairway light, and the seating wasn't so comfortable) and the lobby has attractive decorative painting. We checked at a few other hotels, and we are convinced that this property was a poor value.
We were in Isla Mujeres in July to swim with whale sharks, and that was totally incredible!

  • Stayed July 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2009

We decided to book here after reading all of the fantastic reviews on this site... and I'm so glad we did! We really enjoyed our stay at Hotel Las Palmas. This is our kind of place... and we felt completely at home. Our hosts, Faith and Adam, were so friendly, accommodating and welcoming. The hotel is walking distance to everything we wanted... the beach, shopping and restaurants. We got a double room and there was plenty of room for all of us... two adults and one child. I agree with the previous posts... the beds were super comfy :)... the a/c was cold... and the room was so very clean. We will be back!

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Las Palmas

Address: 20 Av Guerrero, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Isla Mujeres
Price Range (Based on Average Rates): $
Number of rooms: 19
Official Description (provided by the hotel):
Hotel Las Palmas is your home away from home on Isla Mujeres, tucked away from the hustle-bustle of Cancun. We are a family run hotel (three generations of women, mother-daughter and grand-daughter). Naturally, our place is a very unpretentious accommodation with a casual, friendly atmosphere. We have many comfy communal areas, including a rooftop with a plunge pool. You'll find lounge chairs, hammocks, and tables with chairs to welcome you after a day at the beach - possibly an afternoon siesta. Our communal kitchen is also on the terrace and fully equipped. Our shaded deck on our second level, overlooking the street and is a great spot for people watching or reading a good book.We are located in the heart of the downtown. The beautiful turquoise of the Caribbean and powdery sand beach at Playa Norte are a block away (5 min walk). Just around the corner is Hidalgo Avenue, filled with cuisine from all over the world, live music, and friendly locals and tourists alike. We're directly across from the municipal market with four "loncheria" eating stalls, housing tasty, economical breakfast-lunch meals, as well as fresh squeezed juices.We have a hotel dog, Cachito (hypoallergenic, rasta-hair poodle) who is always ready for a stroll. ... more   less 
Also Known As:
Las Palmas Hotel
Las Palmas Isla Mujeres

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