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“Lovely hotel” 5 of 5 stars
Review of Hotel Secreto

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Hotel Secreto
3.5 of 5 Hotel   |   Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #13 of 36 Hotels in Isla Mujeres
UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Lovely hotel”
5 of 5 stars Reviewed November 14, 2009

This is a really beautiful hotel and if you take advantage of the half price offer it is amazing value! There was building work going on (new jacuzzi by the pool) whilst we were there, but we prefer to go to the beach anyway. The rooms are huge and very nice and stylish. The breakfast was included but wasn't all that great. The hotel's five minutes from the main beach and from the town, so the location is great. I would recommend this hotel - particularly when the half price offer is on!!

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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263 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
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  • Russian first
  • Spanish first
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English first
Nashville, Tennessee
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 12, 2009

Beautiful, large, clean, minimalist rooms (#6) with large balconies. Great coffee at breakfast, but a sweetroll would be nice instead of toast everyday, but we were there for a week! Large pool deck and wonderful pool. Too bad when we were there a lot of workmen were around and you really couldn't use the pool and enjoy it. The new work will be beautiful, though and worth it. It was half off when we went, which made it very reasonable. I wish we had known why, though.
The beach is ok, but you can't swim there because of rocks. Playa Norte is about a 5 minute walk and where you want to be, but there is a fee for chairs.
I cannot say enough about the wonderful staff, very helpful and friendly.
We would stay there again.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2009

Hotel Secreto looks as cool as it does on the website... from the moment you walk in you get the feeling important people would chose to stay there... that feeling of exclusivity coupled with it's modern layout makes it feel a cut above the rest.

The service is fantastic - as mentioned although there is no on site restaurant you can get menu's from near by restaurants and have it delivered - and the food is really good. The staff are really helpful - we were given a welcome cocktail on arrival...The pool is absolutely gorgeous... and the room is perfect. The bed is so lush it was hard to get out!

And for the price I think it's sensational value!

We took a day trip to isla conta as organised by the staff which was amazing also - such a beautiful untouched island, great snorkelling - included in the trip is an amazing BBQ lunch with freshly caught fish... definitely worth doing.

As mentioned the beach in front of secreto is not a swimming beach but playa norte is so close by that it doesn't matter.

I highly recommend this hotel - probably more so for couples than singles wanting to party but I recommend in none the less.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2009

Beautiful and incredible hotel, the rooms are great clean and the attetion by hotel staff is just splendid. This hotel and Isla Mujeres are just paradise, if youre looking to party all night long just like a spring breaker this is not for you. This hotel is just so relaxing you would do anything not to go back.

When I went they were building a spa center and looks like is gonna be great. I will surely go back next year.

Everything is close at walking distance and the hotel staff can give you excelente recommendations depending on what youre looking for.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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miami, florida
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed August 13, 2009

If you like boutique hotels then this is the place for you. This is my fourth visit to Secreto and I have yet to be disappointed. This hotel is small, chic and unique. There are original works of art all over the hotel. It is small, special and one of a kind. I go out of my way to stay at boutique hotels all over the world and this is my favorite. There is something magical about the place. Part of the charm of Isla Mujeres is that it is a genuine, one of a kind place. I have been going to the island since I got married 22 years ago. Once you leave the main street you will find an island of lovely kind people who really care about their home. If you are looking for Disney or mindless entertainment, stop reading this review and go to Cancun.

The hotel is clean, chic, modern and simple. It is the perfect place to elicit a sense of calm and quiet. The staff is incredibly accommodating. The ac is intense, but for those who complain, don’t know how to use it! It hits the beds only if you direct the unit to it. The ac is a wall unit, and it is not central ac, but does the trick cooling the room down and we were there in august.

As far as other reviewer’s complaints, I have brought my daughter and she is well behaved. We started taking her when she was 6 and now she is about to turn 12. I think the people who are attracted to this hotel are of a different mindset and have kids who understand that a pool does not mean to act like a crazy maniac. There was a couple with a young boy and he behaved perfectly. Every time I have been there and there are guests with kids whether they were 2 to 17 and, everyone has been well behaved.

I am a former concierge and understand many aspects of the hotel business. For those who complain there is not a restaurant there is a reason: to keep rowdy people and foot traffic away from the hotel. This place is located off a dirt road to so people don’t just wander in and crash the pool. The owner must have thought of this so guests could have a peaceful vacation. It takes less than two minutes to walk to good restaurants all over the island.

Speaking of which, if you are a healthy eater here is the short list:

Elements of the Island for the best breakfast and yoga are the best. They use organic ingredients, keep their own bees and started the island’s recycling program. Lisa is a great yoga teacher. One of the few places you can get good vegetables on the island.

Comono for healthy food for dinner. Great portions, amazing mint lemonade. The couple who owns it really know how to use spices and they have amazing guacamole. More good veggies. Chen and Lee did an amazing job accommodating our special dietary needs.

Olivia. Make sure to make reservations here. Dinner only. Great Mediterranean fish, chicken skewers and Lamb.

Qubano: Lunch only. Vivian makes great salads and her dressing is delish.

Cool: stop there for dessert. Rosemary is a doll and her sorbet and ice cream are clean. No sugar hangover! We stopped there every night.

Mango Café. We tried eating there but they were closed. We got to meet the owner and she gets organic meat, which to some is important.

We have never had a problem with noise and as far as the construction noise; there was none, except for the owner and his crew making improvements which they were quiet as mice. I have watched this hotel get better and better since it almost first opened. They made a nicer pool, the gym downstairs just opened and it is incredible for a 12 room property. When the spa opens, I have no doubt that it will be first as well and I will finally have a place on the island to get a pedicure. The gym has all life fitness equipment, free weights and plenty of cardio machines to accommodate guests.

Secreto is owned by an American who takes a tremendous amount of pride in his hotel. Every day we saw him working outside with his crew making improvements in the hotel. Every time we return there are extra touches that he has added. He has had the same crew working for him for years, so that says a lot about him as an employer and how he cares about his property.

If you are a person who can “think outside the box”, then this beautiful little gem is for you!

Stayed August 2009, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2009

for anyone on the fence dont be. i traveled with my gf and had an amzing time. if your into being pampered all day this isnt the place for you. the people who wrote negative reviews of this place probably would be dissapointed anywhere so i wouldnt pay attention. i thought the staff was very helpfull and extremely accomodating. my spanish is good so i had no problem getting by. but if yours isnt, just try they will appreciate the effort and work even harder to bridge the gap. the food in town was incredible (i had lobster for every meal) and the beach was perfect.

some tips...if you want a happy gf instead of a sweaty one, take a cab from the ferry to the hotel (although victor saw us on the road and gave us a ride to the hotel..hes the man!). also to drink on the cheap buy beer in town and bring it to the beach you will save a ton of $. bargain for everything, rent a golf cart, and check out garrafon on the south end of the island. to close...if your easy going, want something off the beaten path, and enjoy making your own memories (instead of having a tour guide tell you what to see)..then come here. if not ,im sure you can find a place in mexico where even one speaks english and everything is pre-planned for you. enjoy the ride peeps!

* we met the nicest couple who have come to hotel secreto for 8+ years twice a year! so obv there are some very satisfied customers.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
119 reviews 119 reviews
89 hotel reviews
Reviews in 86 cities Reviews in 86 cities
416 helpful votes 416 helpful votes
3 of 5 stars Reviewed August 4, 2009

We read the reviews before staying here and probably should have paid more attention to the less positive views than we did.
There is nothing terribly wrong with the hotel but it is not that great either. The location isn't too bad in one sense as it is off the main area which would be noisy but the beach by the hotel isn't good (too rocky to swim). The main beach of the island is a short walk down the beach and over rocky ground (wear something on your feet) but that beach is not great. Its one of those beaches where you can walk 25 yards out to sea and the water is still by your knees!
The hotel is sandwiched in between other buildings, another hotel and a partly finished building where construction has stopped. The pool basically takes up all the grounds with a passage leading to the beach.
Our room was big but freezing cold and the major problem we had was that the AC blew down on the beds which was really annoying. If you turned it off at night the room started to heat up and get humid so I kept waking up in the night.
The room was big and had some Bose Ipod speakers and a big flat screen TV (de rigueur in a boutique hotel!). The bathroom wasn't that good, I had to reach under the basin to get the plug to work and it all seemed a little tired.
The pool was over chlorinated so not good for putting your head under water but the temperature was fine. There are some loungers by the pool but it is a tight fit.
Breakfast is fine and basic. The hotel does not have a restaurant so it is fruit and cereal and they have a toaster. They can arrange for dinner to be brought in by why you would want that service when the main street is 5 minutes away I have no idea.
The staff are very friendly and can arrange for a golf cart to be delivered to the hotel for your use, it costs $50 from 9-5 and $60 for 24 hours.
I just felt the hotel was expensive for what it was. In the lobby they have a wall with their reviews on it but all are very dated by now. You can get some really good deals for the same price in the main strip on Cancun where the beach is much much nicer and the hotels offer more.
I also thought the Isla Mujeres was overrated as well. It is very crowded and the beaches are not that good. It might be more "authentic" than the main hotel area at Cancun but neither is the "real" Mexico.

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Additional Information about Hotel Secreto

Address: Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Secreto 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Conde Nast Traveler's 50 Best New Hotels in the World. Hotel Secreto is a sleek nine-room hideaway - Santorini-meets-Schrager style. Constantly upgrading, the hotel was renovated in 2005 to include a 20 meter lap pool and an all junior suite lay-out. Designed by an award-winning architect, the hotel looks more like a slick private beach house. Modern touches such as WI-FI and pre-loaded iPods are part of an enhanced poolside service. ... more   less 
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Also Known As:
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres

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