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“Relaxing Honeymoon Get Away” 5 of 5 stars
Review of Hotel Secreto

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Hotel Secreto
3.5 of 5 Hotel   |   Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #9 of 34 Hotels in Isla Mujeres
Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Relaxing Honeymoon Get Away”
5 of 5 stars Reviewed May 12, 2014

We just returned from our honeymoon at Hotel Secreto. The hotel is small, chic, and very private- perfect for the quiet honeymoon we were looking for. The decor and design in very European looking- a definite "hip" factor. Never more than two people out at the pool- and most the time there were none. The beach is not the best for swimming due to rocks- however, it makes it all the more picturesque from your balcony (imagine the waves crashing upon the rocks). And there is a fantastic beach right around the corner for swimming. We enjoyed the breakfast every morning and found the service attentive. They scheduled a golf cart rental for us as well as in-room massages. The only con I would say is that the overall ambiance of the hotel screams adult-only, however there were children (only one during our stay). Not an issue- but some might find it surprising as we did.

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
    160
    53
    17
    5
    5
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127
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Barcelona, Catalonia, Spain
Senior Contributor
35 reviews 35 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 15, 2014

If you really need a break THIS is the place. Just 12 rooms, an enormous bed (firm but with a nice and fluffy mattres cover), a wonderful view of the ocean, delicious breakfast (fruit, bread & butter) and a nice pool. The service is very kind and helpful. And the best part is that you´re only 3 blocks away from Playa Norte, the most beautiful beach I´ve ever been in.

The cons: there´s no restaurant. There´s nothing else to do but relax and enjoy the view. The beach in front of the hotel is not a good one (it´s full of rocks and is open sea), but everything is close. I´ll definitely be back.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2014

We just returned from 7 nights at Hotel Secreto and wish we were still there! This was our 4th stay at the hotel, and we are already getting dates figured out for August. It seems like each time we return it just gets better. Omar, Rogelio, Victor & Jose go above and beyond to make our stay absolutely fabulous! From the second we arrive, it feels like we are guests at a private beach house. We love experiencing the activity of the island each day and night, and then returning to the soothing enviroment of Hotel Secreto...the best of both worlds. The location of the hotel is perfect; so very close to Playa Norte and Hidalgo. We have stayed right on Playa Norte and while the view is amazing, there is something special about the crashing waves of Half Moon Beach as well. Watching the waves from the deep end of the pool while sipping one of Victor's fantastic cocktails after a day on Playa Norte is absolute bliss!

We usually stay in one of the 4th floor rooms and seriously have no complaints! The bed is so comfortable and the linens are so clean. We have never had any issues with wifi, water pressure or the air conditioner not working that some of the other reviewers have mentioned. The room at Hotel Secreto is one of the best in all of the places we have stayed on the entire Yucatan Peninsula...it is just that good!

Hotel Secreto is the place we dream about when there is 2 feet of snow on the ground and daily life becomes hectic. We can't wait for our return in August! El hotel que tiene un pedazo de nuestro corazon!!!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 26, 2014

While the main focus of our trip was getting out in the water to swim with whale sharks, the comfort and exceptional service offered by Hotel Secreto made the entire vacation a pleasant and memorable one! Our kids (9 and 14 at the time) enjoyed it as much as my husband and I did!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 20, 2014

We just stayed at Hotel Secreto for five night in early March. We had an amazing vacation and enjoyed the staff, location and the vibe. It is a few blocks from the main shopping/restaurant area and a couple of blocks from Playa Norte. The staff is helpful, friendly and always available. The rooms were comfortable and the views/balconies were great.

There are a couple of things that you should know... On the website, they tout the 50 best new hotels and other claims. These must have been awarded 5+ years ago. We just kept continually saying how the place had the potential to be AMAZING, but had a lot of small misses. Did it ruin the vacation? No. But you could tell the place had seen better days. Some examples:

- The pool and hot tub - the heater used to work I was told, but hasn't been working for a while. The hot tub is now labeled a kids pool. Throughout the pool, there are a lot of tiles missing or poorly fixed. Even the deck had loose boards that should be fixed.

- The furniture on the balcony - ours had definitely seen better days. Whether it was the "bed" which was overly weathered (ask them to put sheets on it!!) or the chairs which some rooms had cushions, other didn't... they were beaten up. My chair separated at the joints when I sat on it.

- The hallways and rooms - a lot of deodorizer, or cleaning agents. After a couple of days we were numb to it, but definitely a strong odor. Not sure what they were trying to cover.

- Bathroom - The shower head had some mold on it. Our toilet seat was broken and I had to go in and fix the toilet from running continuously a few times.

- And a lot of other little things that just seemed to be lacking attention.

Finally, they don't have food at the place. They make a breakfast (same thing every day for five days) and will happily order food for you, but a bit of a miss, especially when eating and drinking at the pool would really make it amazing.

If the owner would invest in the property, it could easily be a primo place to stay. And I'll be honest, we'd consider coming back, so it wasn't a make or break thing, but it definitely isn't the boutique hotel that it could be, or was when it received all the kudos. But it is a great setting to get away.

Room Tip: Go for the higher rooms - Floor 3/4
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Cloud, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

If you are interested in a quiet place to relax, sit by the pool while the waves crash on the rocks, and maybe nap a little while being taken care of this is the place. This is not a party place or even a place that we'd take our kids ( our kids are 7 and 9 years old and would love it but it's not that type of place). It's a short walk to Hildago Street and all the amenities that it offers so that was a real plus for us. The croissant, fruit, and coffee breakfast was adequate since we could walk less than 1/4 mile to many places to eat (and drink). The staff was very helpful and we are very impressed with them overall. I (we) are looking forward to returning...

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 3, 2014

A friend and I spent a lovely week at the Hotel Secreto. The lobby and bar area as you enter are so beautifully decorated. The staff warmly greets you when you arrive. The views are breathtaking as all the rooms face the Gulf.
First off there are just 12 rooms, we stayed on the 4th floor..word of warning there is no elevator.. one of the staff gladly carried our luggage up to the room. I would suggest a room on a lower floor for less money. The beds are comfortable. The bathroom lighting is very poor.. the room is comfortable and most simply decoarated. There is a bed on the outdoor deck which has sheets and pillows with a wonderful view!
The service at this hotel is some of the best I have ever experienced and made our time there excellent.
The breakfast offered each morning was simple and most delicious.. it is not available until 8 or after and is brought to you by one of the staff.
There are no coffee pots in the rooms.
I loved being able to walk a short distance to town each day.
When you look at the website of the pictures the rooms are exactly what you see there.
If you are looking for a quiet place with a nearly private beach andbreathtaking views this is it!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Secreto

Address: Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Secreto 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Conde Nast Traveler's 50 Best New Hotels in the World. Hotel Secreto is a sleek nine-room hideaway - Santorini-meets-Schrager style. Constantly upgrading, the hotel was renovated in 2005 to include a 20 meter lap pool and an all junior suite lay-out. Designed by an award-winning architect, the hotel looks more like a slick private beach house. Modern touches such as WI-FI and pre-loaded iPods are part of an enhanced poolside service. ... more   less 
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Also Known As:
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres

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