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“Not worth the price” 3 of 5 stars
Review of Hotel Secreto

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Hotel Secreto
3.5 of 5 Hotel   |   Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #10 of 35 Hotels in Isla Mujeres
minneapolis
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Not worth the price”
3 of 5 stars Reviewed January 19, 2014

If I would have paid $165 a night, then this would be a 5 star review. Unfortunately, at $289 I was extremely disappointed.

Pros:
Location. Loved being only a block away from the main drag.

Friendly, english speaking, staff. There was always someone available to speak to at the front desk. They were helpful with restaurant and tour recommendations.

Morning coffee and tea delivered to your room every morning.

Great Wi-fi in every room. It was nice not having to use a communal space like most hotels on the island.

Comfortable beds and nice sheets

Cons:
What used to be a jacuzzi is now a children's pool. Apparently, the hotel wouldn't go through the hassle of fixing the jacuzzi when it broke, so, this was their solution. Pretty lame.

The hotel needs a facelift. The windows were dirty, and the overall aesthetic was bare bones and depressing.

The beach in front of the hotel isn't swimmable, too rocky.

At a different price point I would return and recommend to friends. But you can find hotels with similar amenities for well under $200 a night.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
    162
    54
    17
    5
    5
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16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 17, 2014

My sister and I were very excited with the possibility to spend two wonderful relaxing nights at this hotel during a business trip in Isla. As we enter the lobby we were happy to see a nice lobby with comfy white sofas, we were greeted by a nice gentleman who served us a mimosa. This hotel is NOT Rome's Lord Byron hotel. As we were entering our room # 2 we almost chocked with the smell of fabreeze and mentioned that to the guy who showed us our room he told us not to worry the smell will go away soon, we should have known something was not right if a room has to be showered with fabreezy. When we came back from town it was late and we noticed a very strong mildew smell all over the room we tried to go to bed, the bed is very hard, the pillows were even harder the mattress cover was underneath the duvet so we undid the bed and tried to sleep without the moldy smelly sheets, at the end we took all the sheets off the bed and sleep on our bathrobes and on top of bath towels, those were the only items that didn't have the mold smell. The shower is just as moldy as the rest of the room, mold all over the floors and walls. The room is large with a sofa and two chairs, the bathroom is ordinary and the hotel provides some cheap toiletries. The hotel provides continental breakfast: Cellophane covered fruit plate with some store bought packages croissants and tepid coffee. This hotel has a tremendous potential, the employees have a great service atttitude, we asked the front desk to have our bedding changed, the A/C filter cleaned to check the room poolside door checked, they provided a Iphone plug, this was done when we asked for, however the smell and mold continued. We left wondering how long this hotel will stay in business, we left thinking
Total Paid: USD 616.42
Way too much money for what we got: We won't recommend this hotel to anyone

Room Tip: Stay somewhere else or check current reviews
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  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmar, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 4, 2014

Really enjoyed out 5 night stay just after Christmas at Hotel Secreto. We were on the 4th floor. Great views and loved the outdoor deck with bed. Big room and glass shower were great. Staff was very friendly and helpful. The only reason why I don't give the hotel a 5 rating is for a few small detail. For one, the shower water pressure was really very weak. The pool was really cool but the water really cold. Rather than fixing the hot tub which appears to have broken some time ago they've now called it the Children's pool.

With all of that said we really enjoyed our stay and would definitely recommend.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2013

I just finished spending Christmas week in the Hotel Secreto. Hotel Secreto is unique on Isla Mujeres in that it’s very quiet and secluded. There’s no swim up bar in the pool, or even music, which was perfect for me. If you’re looking for somewhere with a great view of the Caribbean and away from the noise and commotion of the rest of the island, but close enough to easily walk to the beach and restaurants, this is the place for you.

Pros:
-quiet
-no music
-nice pool
-friendly staff
-continental breakfast included with the room
-large balcony with a bed on it

Cons:
-Noisy air conditioner rattles making it hard to sleep at night
-Internet doesn’t work a lot of the time.
-Bed legs were broken

Room Tip: Don’t get the first floor rooms. The balcony opens up onto the pool deck so not much privacy.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 14, 2013

Highly impressed from the moment we found it - it is a bit hidden but not "out of the way" by any means. The entire hotel is tucked into a corner of a cul-de-sac and the front doors and name plate are just very unassuming. We found it very easy to walk into town or just about anywhere we wanted to go. Next time we come (yes, already discussing a return trip) we wold probably not rent a golf cart for the entire stay and just take the bike cabs at the ferry port. Frankly, we enjoyed the quiet and relaxed atmosphere as we are not disco/night club types, which is why we came to stay on Isla Mujeres and not Cancun. The hotel faces just north enough that we were not able to catch any direct sunrises or sunsets…a quick walk to town or one of the many beaches on Playa Norte remedies that. Omar, Victor, Rojillio and any other staff we encountered were wonderful - at your service but not intruding. Gave GREAT recommendations for food and a local dive shop. Would not necessarily recommend for children as it is very sleek and adult in appearance and vibe. A great trip to the island was made pretty much perfect by this gorgeous hotel with beautiful decor, wonderful service and a quiet location.

Room Tip: First floor views the pool. Each level up has a better and better view of the cove. We specifically...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 10, 2013

We had fantastic service the entire visit. The staff is very friendly and attentive. Very high security and great location. I highly recommend Secreto to everyone and will return as soon S possible. We went fishing while here and caught 300 pounds of mackerel and two sail fish. Let the staff hook you up with a fishing trip it is well worth the money and fun day on the water.

Stayed December 2013
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Austin, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2013

Charming, private 12 room hotel right on the beach. It was super quiet, very clean, the entire staff was so nice and helpful. Great covered balconies and a fabulous pool. Just 2-3 blocks from the main street. Rogelio, who would not call himself the manager, yet clearly ran the hotel, gave us great advice on places to eat, sailing and snorkeling tours, and was just all around a delight. We will absolutely be back to Hotel Secreto. I do wish they would get that spa open!

Room Tip: Spring for the fourth floor rooms.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Secreto

Address: Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Secreto 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Conde Nast Traveler's 50 Best New Hotels in the World. Hotel Secreto is a sleek nine-room hideaway - Santorini-meets-Schrager style. Constantly upgrading, the hotel was renovated in 2005 to include a 20 meter lap pool and an all junior suite lay-out. Designed by an award-winning architect, the hotel looks more like a slick private beach house. Modern touches such as WI-FI and pre-loaded iPods are part of an enhanced poolside service. ... more   less 
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Also Known As:
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres

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