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“Truly a Secret!” 4 of 5 stars
Review of Hotel Secreto

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Hotel Secreto
3.5 of 5 Hotel   |   Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #10 of 35 hotels in Isla Mujeres
Columbus
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Truly a Secret!”
4 of 5 stars Reviewed October 19, 2012

We stayed at Hotel Secreto for our honeymoon and it was wonderful. It is so quiet and peaceful on the private beach, but so close to everything, we were able to walk almost everywhere. Everyone on the staff was so nice. We were greeted at the gates before our taxi had even parked! 2 staff members came out to take our luggage and a third walked us into the beautiful and modern lobby where we were welcomed with mimosas and a short informational introduction of the hotel and the area. We were then escorted to our amazing room. The view is absolutely breathtaking! The room was very clean every day we were there. The housekeepers do a wonderful job, not just in the room but in all the public areas. It always smelled nice and clean. If I had to make one complaint, I would say that some of the areas of the hotel needed a little TLC such as cleaning the pool/hot tub, or changing the outdoor bed matresses. But all things that I am sure are perfect during the busy season.

Victor was the bartender while we were there and he was awesome! He knew us by name and every day when he got to work he would find us (usually out by the pool) and asked us if we needed or wanted anything. He makes the BEST pina coladas and margaritas! I am pretty sure one night we got back later than usual and he had already left for the evening, but came back to make us drinks and delivered them to our room! He was extremely friendly and is a great asset to the hotel.

The area the hotel is located is right on a private beach that was so quiet, and it was just a 2 min walk to the larger beach with bars and restaurants. The hotel staff was very accommodating when we needed a confirmation printed and when we needed directions on what to do and where to go on the island. If we ever come back to Isla, we will stay here!

Room Tip: Pay a little extra to be on the top floor.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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235 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2012

My sisters and I visited this Hotel and Island in July and wow wow wow! Small luxury hotel with amazing staff, 5min walk to one of the most amazing beaches I have ever seen. Each day we visited the Beach and also took advice from the staff and returning hotel guests of where to eat. The Hotel doesnt have a restaurant but one day we did order in lunch and they laid it out for us like it had come from there own kitchen. My sisters and I all agree that we would return to the island and this Hotel again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 6, 2012

We have been to Hotel Secreto twice -- nice in Nov 2009 and again this past July -- and we would go back tomorrow.

PROS: The staff is super friendly and always willing to bring you a poolside beer or order take-out guacamole for you while you lounge on their hideaway Caribbean beach. The bar/lounge area is ultra sleek in cool, crisp white, as are the gorgeous rooms. Giant cushy beds, a n indulgent shower, and a covered deck (with bed!) that overlooks the gorgeous pool and crashing surf. Delicious breakfast brought to your room each morning -- tropical fruit, strong coffee and toast and jam. The location is also excellent -- minutes to all the shops and restaurants of Playa Norte, but tucked away so you can escape it all behind their giant wooden gates.

CONS: The overall state of the rooms (think bathroom fixtures and wall paint jobs) was getting a *little* worn, but they told us they're planning to close soon for a bit for some upkeep. Afterwards, I'm sure it all be sparkling and pristine. Also, to the immediate right of the hotel is a giant, unfinished, half-built resort. To some, it may be off-putting, but it just means you have that whole beach sure to yourself! Also, you can't swim (but you can wade) in the rocky shore near the hotel, but the sun-bathing is divine and the actual swimming beach is literally minutes away.

Room Tip: The first floor rooms' decks open right onto the pool - awesome but not if you want any privacy...
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 6, 2012

This small and beautiful hotel is a great value for all that you receive. We stayed in room 11 and the view was spectacular. All rooms there are very spacious with great amenities. Robes, plenty of towels and plenty of toiletries were nice to have. Our housekeeper Yesenia, was very efficient with cleaning and mopping the floors daily along with changing the sheets and stocking up on the amenities. Whenever we would come into the room when she was cleaning, she would leave and return when we left………and always with a pleasant smile.

Vitcor and Jesus (I think his name was Jesus), were great at taking care of us. From bringing our bags up four floors to delivering food to our rooms and serving us drinks by the pool. These two always had big smiles and you could tell they really enjoyed what they were doing.
Secreto is an adult orientated and romantic hotel. Upon arrival, we were given Mimosas in the front lobby, which was a nice refreshing treat on a hot day. The guy in charge, Rofilio, checked us in promptly and made us feel very welcomed. We were also able to check in an hour early, which was very helpful. The only negatives we had at Secreto was the mini-refrigerator did not work very well. Any sodas or beers we kept in there were only slightly chilled and we once bought some fresh orange juice that spoiled the next day due to the lack of cold, but knowing this hotel, if we would have brought it up as an issue, they would have promptly replaced it. It was not that big of a deal to us, so we never brought it up. The only other problem we had was half way into our stay at this peaceful romantic hotel, a group of people staying at a property next door for a wedding had some friends also staying at Secreto. One day, the guests staying at Secreto decided to open the outside door to invite several loud adult friends along with another two little kids doing cannonballs into the pool. After I complained to the staff, eventually Rofilio took card of this problem. I noticed that there are not any signs that say “registered guests only” outside the pool door, which most other hotels have. It was only a half due ruined, but it was resolved.

Throughout all of our travels, we cannot think of a better place for the value than Secreto and we would try to come back annually. Its views are amazing and we left feeling very, very refreshed. Rofilio, who is from the Island, shared with us many stories of Isla Mujeras, which was enjoyable to here. The hotel and staff (I left out a couple of their names because I couldn’t remember them – sorry) are the best around! Thank you Secreto!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2012

The name says it all, this hotel is stunning, peaceful and luxurious!
The service was amazing with very friendly staff who will help with anything you need during your stay. The decor is very fresh and modern but very homely at the same time. I would recommend Hotel Secreto to anyone visiting Isla Mujeres it was the best hotel experience i'v ever had!

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 6, 2012

We loved our stay at Hotel Secreto. We stayed in a third floor junior suite and found the room comfortable, stylish and clean. We loved eating breakfast on our double sunbed on the balcony.

The small, boutique, quiet location of the hotel were especially valued in a place over populated by larger resort-like hotels. With so few rooms, the hotel didn't feel busy, and the pool and private beach were wonderful.

We read some comments before going that this hotel was a little tired, and if you looked closely there was the odd scruff of paint, but these details didn't detract from the over all feeling of comfort, attention to detail and beauty. Hotel staff were really friendly and helpful. This hotel was a perfect way to end our trip and indulge in somewhere special, and we can't wait to get back.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 26, 2012 via mobile

Believe all of the positive reviews. This is a nice quiet oasis away from the main drag on Hidalgo but within a five minute walk. The service, setting and rooms were all top notch. Everyone was very helpful. Oh yeah, and the pool was perfectly refreshing but I'm sure it depends on the time of year.

Stayed April 2012
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Additional Information about Hotel Secreto

Address: Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Isla Mujeres
#10 Top resorts Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Secreto 3.5*
Official Description (provided by the hotel):
Conde Nast Traveler's 50 Best New Hotels in the World. Hotel Secreto is a sleek nine-room hideaway - Santorini-meets-Schrager style. Constantly upgrading, the hotel was renovated in 2005 to include a 20 meter lap pool and an all junior suite lay-out. Designed by an award-winning architect, the hotel looks more like a slick private beach house. Modern touches such as WI-FI and pre-loaded iPods are part of an enhanced poolside service. ... more   less 
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Also Known As:
Secreto Hotel Isla Mujeres
Secreto Isla Mujeres

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