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“Nice, but limited” 3 of 5 stars
Review of Villa Vera Puerto Isla Mujeres

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Villa Vera Puerto Isla Mujeres
3.0 of 5 Resort   |   Puerto de Abrigo | Laguna Macax, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #12 of 35 Hotels in Isla Mujeres
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Nice, but limited”
3 of 5 stars Reviewed December 22, 2013

Way back when we stayed here I liked the Adobe style rooms. It was quiet and relaxed. Not much going on at the property so if you are looking for 5 star service, amenities and a night life then look elsewhere. Location wise it's great and because the island is so inexpensive you can get out on foot, moped or rent a golf cart and explore the little island!

Room Tip: My stay there was a long time ago, but no option to select travel before 2013. Our child was only 1...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
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    54
    20
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Linden, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2013

My family and I ( 3 people) stayed at the Villa Vera Dec 14 - 19. We enjoyed staying at this quiet little resort.
Though it is mid island we had prepared ahead of time and rented golf cart on line to be
delivered to us at the resort. The resort is very pretty. The rooms all face the beautiful pool. With glimpses of the boats in the marina and surrounding waters. We had a king bed studio 1404. No kitchen. There is a mini fridge and coffee maker. Brought our own coffee, filters and sugar packets. Bathroom is large with separate toilet room. Jacuzzi tub motor didn't work. Not an issue for us.
19 yr. old daughter slept on the sofa bed. Room was well decorated and clean. Staff was friendly and very helpful. They accessed your needs and try very hard to provide for them without even having to ask. After the first night. The maid brought a thick mattress to make the sofa bed more comfortable. Every evening a maid would come and make up the sofa bed fresh. We ask for the mini fridge bar under counter to be unlocked and inventoried. So that we could put in our own drinks and food. This was quickly done. There are different types glasses and wine glasses on shelf next to mini fridge. Went to the Chedraui just a few blocks away on the main road. Stocked up on jugs of water, drinks and snacks. Pastry and deli dept are wonderful.
First afternoon before we had the golf cart we walked a few blocks to Chedraui (go to the right when you get to main road)...took taxi back to resort with our supplies for $3 US. Neighborhood was safe and we walked out to main road to the Kash Kin BBQ (to the right) for take out or Seso Loco's (to the left) restaurant for meals.
There is a computer in the office that you can use to get on the internet. Staff also well let you print out air plane boarding passes. Make copies if you need.
We would love to stay at Villa Vera Resort again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 5, 2013

I loved the people and the more laid back feel of Isla Mujeres and I would go back to the island.
Just a word of caution if your expecting the five star decor of a Mayan or Worldmark resort you will be disappointed. We were upgraded to a unit with a kitchen which was nice but after two tries at getting the maintenance man we gave up trying to get the dishwasher to work and just did them the old fashioned way.
The counters were cracked, the dishwasher and the ice machine didn't work near our room and don't look for what time happy hour starts there isn't one.
Buy your own booze eat out at all the great restaurants which are located around the Island.
The food is cheap the taxis are quick and inexpensive the Spanish people friendly.
Take a 25 peso taxi ride into town go to the beach and shop around everything is cheaper in town from golf carts to tours it pays to have some fun and walk around town .

Room Tip: No fitness center or spa go to this resort to relax and enjoy the fresh seafood and laid back life s...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, Arizona
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 4, 2013

The staff was delightfully helpful and kind. They upgraded our reservation to a two story suite. The outdoor jacuzzi did not work at all, no stopper. There was a 4 jet tub in the upstairs bathroom however. Whatever you do, do NOT eat at the resort. There is no restaurant, only a kitchen that closes at 5 PM. We ordered two cheeseburgers at the pool. They were red, raw inside. We asked to have them cooked more and they came back inedibly red again, so we just did not eat them. We had no trouble with the room but our neighbors had moved twice due to leaks, they finally just moved the bed to avoid the leak. Fortunately the drain stopped for the next few days so they were able to stay in the same room. On the plus side, the complex is centrally located on the island, a short cab ride from the action.

Room Tip: Ask for a room far from the pool, less noise.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 15, 2013

My wife summed it up the best when she said, "I'd go back to Isla Mujeres, but only if I can stay at Villa Vera again." The reasons for her declaration are numerous. First of all the pool is magnificent. It is huge. It has warm water. It is four and a half feet deep all the way across. It has a swim-up bar. It was never crowded during the week we were there in October. We went to Isla Mujeres with the firm intention of spending a lot of time at one of the beaches or private beach clubs on the island, but the pool at Villa Vera was so nice, that we rarely made it to the beach. We had a "Suite" as opposed to a "Villa", which is much larger. Our suite contained a "King-sized" bed, two bedside tables, a writing desk and chair, a television, a dining table and two chairs, a stocked mini-bar, a coffee-maker, a mini-stereo system, a large sofa that doubled as a fold out bed, a toilet in an enclosed room, a large spa tub and shower in a different room, a large sink and makeup area, a hair-dryer, a two door closet, and an in-room safe. The decor had a lot of natural stone and wood. We felt that the Suite had a lot of room for just the two of us. The high-end finishes made us feel that we had gone somewhere special. The maids were phenomenal. They changed all of the linens and towels daily, and cleaned the suite with great care to small details. If you go make sure you leave them a good tip. The private patio was a great place to relax. All Suites and Villas overlook the pool, so there was no need to bring your belongings poolside. The patio was furnished with two wooden "Muskoka / Adirondack" chairs, a side-table, and a hammock. We found it a good place to relax out of the direct sun. Sun worshipers can pull up a lounge-chair beside the pool. The location of Villa Vera is mid-Island, at the entrance to "Laguna Makax" a sheltered boat harbor. The marina at Villa Vera is the largest one on the island and attracts some impressive private boats. It was easy for us to flag a cab just by walking out to the main street. We rarely had to wait more than half-a-minute for one to come by. Although the official taxi tariff downtown is 26 pesos, only one driver asked for this amount. Most wanted 40 pesos and a significant minority asked for 30. We felt 40 was fair. If we we asked for less than 40 pesos we gave the difference as a tip. When we were asked for 40 pesos we simply did not tip. A lot of people rented golf-carts to get around, but we couldn't justify the cost with taxi rides so cheap and easy to obtain. We also walked to both ends of the island, which allowed us to see the sights in greater detail than by riding in a golf-cart, but it was very hot so can't recommend it for everyone. There are also a large number of very good places to eat not far from Villa Vera. We particularity liked "Green/Vert" just across the main road, and had breakfast there each morning after discovering it. There are a few things that are annoying about Villa Vera, but please remember they did not deter us from wanting to return. The Pool Bar is run in a manner that is quite frankly inexplicable. The dining chairs and tables are set up each morning, but no one ate there when we were present and we were present a lot since we loved the pool. The morning after we arrived we asked to order breakfast and were told that we could only have room service. Not sure then why the chairs and tables were out. In general the bar purports to serve light breakfasts and snacks. The beer is 35 pesos. You can buy it at a corner store close to the hotel for 10 pesos. Likewise restaurants charged 20-30 pesos for a small bottle of water, but you can buy an easy to carry 4 liter bottle for 12 pesos at the grocery store. We used a portable ice chest to keep the beverages cold. Salsa and chips could be had for 30 pesos. The other comments you read about the bar on sites like "Trip Advisor" are all true in our experience. The barman does not like to be bothered. We couldn't get eye contact. We would have liked to have the use of the fridge, but it is set up as a mini-bar so don't count on it. The "Villas" have full size fridges. The coffee maker needed filters, but they were not supplied. We found them in a grocery store downtown. You must pay for Wi-Fi in the suite, but it is free in the office. The pillows are thin and get thinner as the night goes on. There are two ATM machines outside the back door of the office, but the charge to use them was $65 American during our visit. We found a Bank downtown which only charged $16. In summary, Villa Vera provided us with a wonderfully relaxing place to while away the hours on a holiday where we did very little, but didn't care that we weren't constantly on the move. Oh and remember, the locals pronounce "Villa" as "Vee-ya".

Room Tip: People can see into your room unless the shutters are closed, so the rooms farthest away from the of...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 28, 2013

We had to move rooms because the first floor room we were initially assigned, was full of ants & other unwelcome bugs. The third floor room we went to was nice & had a great balcony with a 'pool/tub' that they will fill for you if you like, with tap water. No chlorine or anything to make it a real pool or hot tub. We used the bikes on property one day, but you have to get to them first if you want to use them. They were helpful to get to Mango Cafe & grocery store. The pool at Villa Vera needs a deep cleaning to remove mold & rust on grout all around the pool, especially at swim up bar. It was gross. The ATM fees at hotel office are high, so go downtown to use a bank ATM. Took a long time to get hot water for shower & they do charge for bottled water in room- get your own elsewhere. Not walking distance to beach or restaurants so factor in cab fare ($4-$6 each way) or rent a golf cart ($50/day) into your vacation costs.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cottonwood, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 27, 2013

Small quiet resort, mid-island. Only $4pesos from Ultramar ferry to the resort. Pick up your rental golf cart the next day; if you plan to explore the full Island, which is small. The staff is excellent, very attentative to all requests. The "restaurant" is located at the pool; open 9am to 6pm only, but the food is good. The beds are very comfortable, the housecleaning staff excellent. Don't forget to tip them on the last day.....at least $8 per day.

Room Tip: Villa Vera has suites which include full kitchen, other rooms has a microwave. My reservation was fo...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Vera Puerto Isla Mujeres

Address: Puerto de Abrigo | Laguna Macax, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Isla Mujeres
#5 Spa Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Villa Vera Puerto Isla Mujeres 3*
Number of rooms: 21
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Also Known As:
Villa Vera Puerto Isla Mujeres Hotel Isla Mujeres
Hotel Vera Puerto Isla Mujeres
Resort Vera Puerto Isla Mujeres

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