We were lucky enough to stay here for a week in November 2012 and went with friends who are time share owners. They stayed in Villa 2001 and we were in the adjoining 2002. They were linked by a door that could be locked and each had their own bathroom and basic kitchenette. When we first arrived, our 'beds' were set out seperately like sofa's, but someone soon came in and joined them and it then looked like a large double. The matresses were hard and for us (with poor backs) were perfect and I haven't slept so well for years. The rooms were basic and looking tired, but the view from the balcony and what was outside is what people come to the island for surely?!
The hotel was very quiet and there were no problems getting a sunbed on the small but gorgeous beach. There was a lovely pool, but the sea was so warm and shallow with such stunning views, we didn't use the pool.
We ate at the hotel each morning and it was a buffet breakfast with plenty of choice, cereals, fruit, pastries, muffins, scramled egg, etc and a chef on hand to cook fresh omelette. It was a little pricey, but you could eat as much as you want so would set us up for the day.
With our exchange rate, pena colada's cost almost £2.50, but we able to purchase free between midday and 4pm due to our friend's being member's and I really enjoyed those.
We found all the staff to be polite and friendly, even the gardener's who always said 'Hola' and all staff worked very hard. It was some of the other guests we found to be rude and could have done with some manners. We even saw a couple click their fingers to someone wanting an umbrella to be brought to them on the beach and then didn't even say Thank You or tip!
The main transportation on the island is golf buggy which was great fun. The island is only about 5 miles long so you can see it all in a day.
We stayed in Cancun for our second week and wished we'd stayed on the island which was so much more relaxed and typically Carabbean. It was nice to walk into town at night and we always felt very safe. There were plenty of resturants to suit most tastes and a few shops mostly selling tourist items. The Dolphin experience is also located on the island and you can pet sea lions, manatees and of course dolphin's. You also swim and get lifted out of the water by dolphin's which was great fun and is done in their natural environment-the sea! Great trip.
Yes, the hotel needs some money spending on it. The machines in the gym are rusted up and unuseable. One of the villa's near King's Bath looked like the pillar was cracking in half! It looks tired in some of the villa's, but the grounds and the location make this place very special. I hope someone invests in this place, it would be criminal to let this place decay further, but it still has rustic charm and doesn't need too much costmetic work to get it up to grade. We certainly want to return and hope we get the same treatment if we travel independently of our friend's who were the member's, but we are willing to give it a try.
We stayed in villa 2002 which looked out to the calm side towards Cancun. The villa's opposite l...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you so much for your kind words. It is so overwhelming to read about experiences like yours. Thank you for giving the Reef the chance of showing you Isla Mujeres and be part of your vacation experience,
Please let us know if you are planning on comming back, we would love to help you book your trip
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.