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“1st stay on Isla” 4 of 5 stars
Review of Nautibeach Condos

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Nautibeach Condos
3.0 of 5 Hotel   |   Ave Rueda Medina #7 | Colonia Centro, Playa Norte, Isla Mujeres 77400, Mexico   |  
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Ranked #4 of 35 Hotels in Isla Mujeres
Murrells Inlet, South Carolina, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“1st stay on Isla”
4 of 5 stars Reviewed October 14, 2013

We enjoyed our 4 days at the Nautibeach Condo. The beach is fantastic. Our room was large, bathroom a bit small. The pool was nice. Hotel itself was clean. The prices at the bar/restaraunt were a bit pricey. The front desk was very helpful. We went for the 5 minute walk into town and ate at some excellent eateries. Mangos for breakfast was a favorite. Los Fuegitas was very good also for dinner. We had fun walking thru town and seeing Isla by golfcart. When we return we will surely stay at Nautibeach.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nautibeach T, Front Office Manager at Nautibeach Condos, responded to this review, November 9, 2013
Hola,

Thank you for your visit with us, looking forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Oakville, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2013

Back home after spending a wonderful week (Sept 28th to Oct 5th) on Isla Mujeres at the Nautibeach Condo unit #15. This unit is a 2 bedroom Deluxe Ocean View. The view from the balcony certainly lived up to its name providing an incredible view of the lush garden area, the pool and, last but not least, the beach and ocean. The owners have nicely decorated the unit in a Mexican theme that compliments your Mexican vacation.
We were traveling with another couple and this 2 bedroom unit offered enough privacy for everyone. The single bathroom toilet and shower area is separate from the sink/vanity to accommodate more than one person.
The check-in staff were friendly and offered to make restaurant reservations and book golf carts for us. The housekeeping staff efficiently cleaned the entire unit every day and made the beds.
Nautibeach has the advantage of being right on the beach. The pool area is impressive and the beach is only steps away. The security guards are friendly and assist with setting up umbrellas and lounges on the beach. They were appreciative of the tips we gave them for this service. The beautiful stretch of beach with clear turquoise water was memorable!
The condo’s location is an easy walk from the ferry docks and the main town area where restaurants, groceries and souvenir shopping is all available.
If you’re looking for a safe and enjoyable vacation, relaxing in the sun and enjoying warm Caribbean waters then Nautibeach is sure to meet those needs!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nautibeach T, Director de Recepción at Nautibeach Condos, responded to this review, October 10, 2013
Thank you,we loved having you guys with us please visit us again

Gameba Briceño & Nautibeach Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 5, 2013

A great location right on Playa Norte. We stayed in condo #18 that we found on VBRO and rented through the management company "Isla Property Rental". While we enjoyed our stay for the most part, it wasn’t without a few disappointments.

The good things . . .
You are literally right on the beach! The complex is very well maintained and always fresh and cleans to start the day. Condo #18 is located towards the west end of the complex with a partial view of the beach and pool area but really looks out at the parking area and another hotel. The property staff was all wonderful and always eager to provide whatever service we needed. Property access is controlled by a gate and 24 hour security so we always felt safe coming and going no matter what time it was. Victor the night security guard was oh so nice and always greeted us with a smile. Access to the beach is also monitored so only guests of the complex can use it. The beach attendants were great also and will set up lounge chairs, an umbrella and a table for you. We always gave them a tip for their efforts and received a smile in return. Depending on where you land on the beach there are two options for service. To the left is Chi-Chi’s that delivers great 2 for 1 frozen drinks and food. To the right there is the Sunset Grill that offers a variety of drinks and a great selection of food. Sunset Grill is independently operated but is located within the property. They offer protected open air seating and a large deck area, have live music in the evenings and a small palapa bar on the beach. We ate there a few times and enjoyed every meal.

The ocean is spectacular in every way and the beautiful pictures you see don’t do it justice! The water is clear and calm for over thirty feet from the shore with very little break. The salt content is high so you can float effortlessly on the water. We spent hours at a time just soaking in the sun and floating on the water. This area of the beach is popular with day trippers that come by boat. From catamarans to yachts they all moor offshore to hang out and enjoy the beautiful coast. This has to be one of the most picturesque beaches in all of Mexico. A true gem!

The condo is modest in size but offered all the essentials. It has a small, but fully equipped kitchenette with a large fridge, several small appliances and a dining table (don’t leave food out overnight or it will be covered in ants in the morning!). There’s main seating area with a TV and left behind books, CDs and magazines that looks out through a glass door onto the balcony. The tiny bathroom had a separate vanity with zero counter space, a decent hair dryer and a bathtub/shower with only the shower operational. The bedrooms are average in size with sufficient storage and a safe. The queen-size bed was firm but comfortable with four fluffy pillows. The AC worked well and kept the condo cool, but it made an awful noise when running that kept us awake at night. Bottled water is provided as well as maid service every other day. Our housekeeper Lupita was very thorough and personable.

Now the not so good things . . .
Access to our condo was from the backside of the building. Since the west side access was kept locked we were required to walk all the way to the east end to access the stairs. Not a big deal, but I’ll get to that later. We arrived on a Saturday and everything was fine until Monday morning. At nine o’clock we began to hear loud hammering outside our door. When we looked to see what was happening we found a small construction crew breaking up the floor tiles by hand in the hallway. The noise became louder when they began using a jackhammer to clear the tiles. This was no small project as each walkway is about 200 feet long and there are three floors. This all came as a complete surprise to us. We emailed Isla Property Rental asking why were not made aware of the remodeling, how long was it going to last and if it would prevent access to our condo. The response we received was less than apologetic. Actually there was no apology at all, only a brief statement that work would end each day at 5 o’clock, that it would be completed by Friday and that our access would not be restricted. That could not have been further from the truth. With the hammering and scrapping going on non-stop we had little choice but to leave the condo during the day. No more afternoon naps or relaxing on the balcony. The noise was constant and overwhelming, staring each day at 9 o’clock and not ending until 7 o’clock or later. To make matters worse by Tuesday the weather turned to rain. While the weather is out of everyone’s control it compounded the inconvenience by limiting our ability to leave the condo without getting drenched. We made the best of our time by driving our golf cart around the island. It was far better than staying in and listening to the constant hammering outside our condo door. But we could only stay away for so long and had no choice but to endure the noise whenever there. We were very disappointed with Isla Property Rental for their shear lack of concern for our comfort and for not offering even an apology much less any form of compensation (the representative from Isla Property Rental, Candelario Chim was seen multiple times on-site but never made any effort to speak to us).

We loved everything about Isla Mujeres, including Nautibeach. The location can’t be beat and the overall service we received from those on-site was phenomenal. We did learn some valuable lessons this trip. Vacationing during the off-season comes with risks and you have to ask questions about possible remodeling, business closures and any other type of inconvenience that might occur. We met so many wonderful people both local and travelers like us. We plan to come back again but will rent through the Nautibeach coop instead. By the way . . . the new tile walkways came out great!

Room Tip: The beach is the best on the island!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Tel Aviv, Israel
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2013

We love the stay because of the close beach and pool, with the near resteranet.
Welcome of the main front desk are not so welcoming at the check-in, but afterward are very nice.
The kitchen providing full equipment but the area for cooking is limited and just in the size for tow small pan, to big dinner is deficalt.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopoldo B, Gerente at Nautibeach Condos, responded to this review, October 8, 2013
Thank you, we love to spoil all of our guest hope to see you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Campo, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2013

This beautiful little property truly is a condo complex rather than a hotel. The two room/one bath suite was a little small compared with larger hotel rooms, but it offered just what we needed for our time in Isla Mujeres. We had very helpful service and everyone on the staff knew us and said hello. We felt welcome and safe. The beach was the best and it felt like our own private place. Of course, it was low season, but we loved how private this place seemed compared to many larger properties nearby. The decor was happy and very local. Bring your own food into the condo and/or go into the city to eat just a few short blocks away. Nautibeach matches the laid back attitude of Isla Mujeres.

Room Tip: We were not impressed at all with the onsite restaurant, and when you're on the beach order the...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopoldo B, Front Office Manager at Nautibeach Condos, responded to this review, October 1, 2013
Thank you for the comment, we would love to have back!

Gameba Briceño
Front desk Staff
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Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

This was our second trip to isla and our second time staying at Nautibeach. Rented through Keith both times (condo #10 & #7) Keith is great to work with & gave us a wealth of info which was great for us newbies :) the condo is clean, in an excellent location and the people who work there are SO nice!! This has become a home away from home for us and we are already excited for our next trip to the island :)

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopoldo B, Gerente at Nautibeach Condos, responded to this review, October 8, 2013
Thank you so much, we loved having you with us please visit us soon.

Gameba Briceño
Front desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south texas
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 29, 2013

We checked out this morning after a three night stay. We enjoyed this little slice of Mexican heaven tremendously.The grounds were beautifully maintained. The staff members were very friendly and helpful to a fault. Special thanks to Francisco and Gameba for their gracious assistance. We were fortunate enough to stay in Unit 26. This nicely appointed two bedroom unit gave us a beautiful view of the ocean and a veranda to sit on to enjoy the view. The #26 was super cleaned, and we thank you Hilda. The on site restaurant, Sunset Grill, which will be the subject of an other review, was two minutes from the door of our condo and serves great food.

Check in was seamless and took less than five minutes. Francisco had trouble opening the door, likely salt air corrosion in the lock, but Gameba sent a maintenance man and when we got back after our dinner walk the lock functioned flawlessly.

The condo is lovely and seems to have been decorated by someone who knows what they are doing. The air conditioners (3) kept the condo cold, not cool, cold. The kitchen containained all the comforts of home and we prepared coffee and breakfasts there. The sheets were of high quality, nice and thick and snow white. Ditto for the towels.

This property was a 99.9% winner, these folks strive for perfection and get pd close. Our next visit to Isla Mujeres will find us living here while on the island. We recommend this property, it is a great value for the money, and we think a bargain at their quoted prices.

Room Tip: Ask for 24-26 and get 26 if you can. There are rooms with a view. Some of the Nautibeach units are...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopoldo B, Front Office Manager at Nautibeach Condos, responded to this review, September 30, 2013
Thank you for staying with us, it was a pleasure to have you as our guest!! Looking forward to seeing you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nautibeach Condos

Address: Ave Rueda Medina #7 | Colonia Centro, Playa Norte, Isla Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Nautibeach Condos 3*
Number of rooms: 28
Official Description (provided by the hotel):
Ocean front hotel on North Beach. ... more   less 
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Also Known As:
Nautibeach Condos Hotel Isla Mujeres

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