This is a great, centrally based hotel with welcoming and obliging staff. It's no frills, but quite adequate and above all, clean.
However, we had a bad experience with the Tours and Info Bureau attached to the hotel.
The day before we were due to leave we purchased a pre-paid taxi from Pt. Jaurez to Cancun airport. Unfortunately, the taxi never arrived and we had no means of contacting the agent (despite having a receipt, there was no telephone contact number). We were forced to take another taxi to the airport ($35).
We don't recommend buying a pre-paid taxi because there are plenty of fixed rate taxis to be hired at Pt. Juarez.