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“So pretty and accommodating” 5 of 5 stars
Review of Casa de los Suenos

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Casa de los Suenos
4.0 of 5 Hotel   |   Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico   |  
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Free breakfast with your stay
Ranked #2 of 35 Hotels in Isla Mujeres
San Francisco, California
2 reviews
7 helpful votes 7 helpful votes
“So pretty and accommodating”
5 of 5 stars Reviewed November 8, 2013

We didn't stay here, but we stopped by twice during our stay on the island. We stayed at Privelege Aluxes and I wish we had selected this place instead. We dropped in on a whim one day when we rented a golf cart. It was lunch time and the place looked like it had a nice view. We had such a delicious lunch watching the waves! The staff told us that we had full use of their property including the beach, pier, kayaks, pools, etc during our stop for lunch. We were blown away that just getting lunch gave us access to so much.
A few days later, we rented a golf cart again and stopped by for another drink/snack. We got a tour of the rooms, which were very pretty, and used the beach, snorkeled in the reef, relaxed in the lounge chairs, and hung out in their pool for some time. We definitely plan to book a few nights here during our next visit to the island. It was just sooooo beautiful and laid back, exactly the vibe I'm looking for on vacation.
There are so many small boutique hotels around this island, that I wouldn't stay at a "large" resort again on Isla Mujeres. I also highly recommend renting golf carts/mopeds to do some self-exploration of the island. The scenery is completely worth it.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Chicago, Illinois, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 5, 2013

I traveled to Mexico for my Girlfriends milestone B-day of 30. She had stumbled across this gem of hotel a year and a half earlier with her parents. She didnt stay there at the time but said it was the most beautiful place she had ever been. So of course we had to book a room for her special day.

I contacted the hotel a few weeks in advance to try to set up an "in room surprise". Jason, the food and beverage manager worked out the details with me and assured me we would not be disappointed.

Prior to arrival, Jim (one of the owners) sent out a personal email with a full list of activities for the hotel and the surrounding island. It was very helpful to know how much the area had to offer besides a beach and shopping. Plus the special amenities the hotel offers its guests as well.

Upon arrival we were warmly met by the hotel concierge and were promptly checked in. She quietly mentioned that they had taken the liberty to upgrade our room for the evening. She then showed us the way to the room. The room we were led to was the Hotels master suite on the second floor. Not the pool view room on the lower level we expected. It was nearly the size of my Chicago condo!

There were chocolate covered strawberries, an arrangement of roses and a bottle of champagne there to greet us in the room. She cried. (guys out there know this is a good sign HAHA!)

The room had a king size Tempurpedic matress (like sleeping on a cloud), a dual jacuzzi tub facing the ocean, a huge his and hers sink area, walk in closet and a huge private balcony over looking the ocean. With in the room they had thought of everything, from q-tips to bugspray. At any moment when we thought "it would be great if they had...? it seemed like it would appear. Whoever set the rooms up was obviously a savvy traveler and knew what an ideal stay would mean.

The view from the hotel room was amazing, the view from the hotel infinity pool was amazing, breakfast was amazing...starting to see a pattern by now?

The small staff that works there are the most courteous friendly people Ive encountered at any hotel. They take extreme pride in the place because its also run like a Co-op. The better the Hotel does the better the employees do. So they actually do care! its not an act, and what a great business model. The rest of the profits go to a local charity helping schools in the area, again not something you would expect.

They have some of the best drinks and food on the island and unlike a lot of places in the Cancun area their prices are appropriate if not a little low for whats offered. The bartender was a fine mixologists, I asked for his first ever Habenero Mojito which he made absolutely delicioulsly. They have a signature Habenero Margerita as well which is great (if you can handle the spice!)

The actual ocean front and pier which is steps away from the giant thatch roofed Bar/Restaurant is zen like. Perfect fro relaxing with a drink and to stare off across the bay to see Cancun's lights at night.

On top of the great service and views, Jason (mentioned above) gave us the rundown on the best bars, restaurants and other sites and sounds of the island. My girlfriend and I took his advice and actually ended up meeting him out in the area. We all had a few drinks and he asked the Bar do something special for my girlfriend which again was unexpected. She felt like a princess the whole stay. Service beyond a hotel is never expected. And we made a friend in Jason that night, so even better!

Casa De Los Suenos is a no-brainer. Absolutely wonderful in every way the only thing that i could say is that it was initially hard to find but well worth it once we did. You will need a golf cart or scooter to get there, but that is pretty standard for the island.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naples, fl
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2013

Unlike the over-hyped and vulgar Cancun, and, sad to say, the increasingly over-commercialized Playa del Carmen and Cozumel, Isla Mujeres is a great place to hang out. Because it's been a real town since the 1850's, instead of a destination resort created by developers out of nothing 30 years ago (like Cancun), it can provide a much more pleasant and authentic travel experience.

The 10 room hotel, Casa de Los Suenos is located at the far end of the island (but the island is only 7 miles long). It's got a great kitchen, pools, private beach and it's the opposite of hectic---in fact, serene is a good word to describe the experience of staying there. Easily the most romantic spot I've been to anywhere in the area.

Room Tip: There are no bad room locations.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 29, 2013

Hands down.... Best hotel I have EVER stayed at. We will be back. We found this wonderful place while just driving by. Came back to stay the next night even tho we had a room paid for in cancun. It was worth it!!!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 26, 2013

My fiance and I decided to do a destination wedding with family, instead of the traditional family, friends, co-workers, the mailman, hairdresser, ect,ect, ect... What a great decision that was, we got to spend 3 whole days with our family's and had the entire Casa de los Suenos place to ourselves. What an amazing place, with an amazing staff. Jason was the best, taking care of all the details of our wedding with us showing up the day before the wedding. TRULY AMAZING!! The food was fantastic every morning and at the wedding also, Great presentations and very cool food carvings on our buffets. The wedding cake looked fabulous! A little rain on our wedding day didn't make a difference cause we were at one of the most amazing places you could ever be. Every Employee we met was great, and very personable. I felt by the time we were leaving that I was saying good-by to family.
After leaving Isla Mujeres and spending our honeymoon in Cancun, all we wanted to do is get back on Isla Mujeres. We were spoiled, we went back 3 more time over the next 7 days. Thank you Casa de los Suenos, you are definitely the BEST at what you do!!!!

Room Tip: Presidental Suite is INCREDIBLE, your own privite pool, suite is bigger that most apartments
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
87 reviews 87 reviews
62 hotel reviews
Reviews in 68 cities Reviews in 68 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed October 23, 2013

This hotel is hands down one of the best hotels we have stayed in - it definitely deserves its #1 spot on Tripadvisor for Isla Mujeres. I remember once rating a hotel in Scotland badly because it stuffed up little things - Casa de los Suenos does all the little things so right; and all the big things.

Every single staff member, from concierge to bar staff to housekeeping, are very very friendly and helpful. All customer facing staff speak very good English.

Breakfast is a la carte, restaurant quality - made fresh when you order from the menu, NOT a buffet. They serve it until 12pm, so feel free to sleep in If you choose to have lunch or dinner there, you can expect the same. There were often diners there who weren't even staying at the hotel.

Coffee & orange juice is delivered to your door every morning - left in a thermos so that it is cold/hot for when you wake up (they don't knock to wake you up - that's whenever you want!).

So many hotels have Wi-Fi, but doesn't work so well. Here, they have a Wi-Fi router in every single room - so a perfect signal with high speed!

Bed comfort - OMG. A feather-bed mattress topper, then with another topper (I believe latex) … without doubt one of 3 most comfortable beds I have ever slept on (#1 is my own, #2 was in a Sofitel at $400/night). The pillows are perfect - something which can be rare in hotels.

In the room, when you first walk in you get this beautiful, relaxing odour - a scented oil burner has been burning before your arrival. In the cupboard is an umbrella and dressing gowns. A nice sofa and coffee table, outdoor seats to look at the view.

Design of the hotel, from set-out to paint to furniture, is absolutely beautiful. Every single room, as well as the bar/restaurant/pool, has an amazing view of the crystal clear water which you can just stare at endlessly.

The bar staff are great, the cocktails are great. Prices normal for high quality at a good bar (but not expensive).

They have free bikes to use - I did suggest that they get them re-greased, but this is my only "negative" comment about the hotel.

Stay here. If you have anything bad to say, you're probably a serial whinger who is never happy with anything. Outstanding hotel.

Room Tip: Whichever is the best you can afford!!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 20, 2013

Just came back from 5 nights and it was very nice. It's located on the south of the island, away from all the commotion of the north. Secluded, relaxing and peaceful but yet accessible by golf cart, moped, or taxi.

The flight to Cancun from NYC was quick and then i used BestDay (on time and great vans!!) for an airport transfer to the ferry (Port Juarez) $19 round trip. Took Ultramar ferry: 15-minute ride (140 pesos round trip) and then $8 to the hotel (plenty of cabs at the port).

Even though i arrived around noon, my room (Joy) was ready within 30 minutes (usual check-in is 3 pm). The room was nice sized, clean and with great views. There was a small leak from the a/c condensation but it was handled immediately and never resurfaced.

The hotel is very intimate (only 10 rooms). The pool is proportionate to the size of the hotel (at least 12 sun beds) and infinity with the best view on the island. I almost wished that it didn't allow daytrippers, so i could have it all to myself. There is also access to the beach which was very nice. Since it was off-season, the beach bar was not open and thus was the most peaceful place to relax. The beach bar opens up to a wooden deck with umbrellas and sun beds/chairs and the dock into the ocean. There is no sand beach per se.. from the wooden deck the small stairs takes you to about thigh-high clear water. There is some fish sitings around the dock for snorkelers and kayaks free for use.

There is a restaurant and full bar. I felt the food was a bit overpriced (the cheapest dinner entree is $20) and though most of it looked good, some fell thru on the flavor scale. The mexican dishes (tacos) were stronger. Drinks (mojitos, margaritas) were pretty good and not expensive ($6). The staff was always very pleasant. There were a couple of language misunderstandings, but nothing worth mentioning.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa de los Suenos

Address: Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa de los Suenos 4*
Number of rooms: 10
Official Description (provided by the hotel):
From the moment you walk through the door, Casa de los Suenos radiates tranquility, peace and a sense of "home." Whether you’re planning a family reunion, a wedding destination in Mexico or an extraordinary relaxing vacation, Casa de los Suenos is the answer to your dreams. Breathtaking views and an inviting atmosphere are the hallmarks of this beautiful boutique hotel, as with its warm and attentive staff. Casa de los Suenos staff has the time and grace to discover and fulfill their guests' needs and wishes. The property has nine suites all with ocean view and a Presidential Suite. Spa services are available everyday. ... more   less 
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Also Known As:
Casa De Los Suenos Hotel Isla Mujeres

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