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“Best place to be pampered in a quiet atmosphere” 5 of 5 stars
Review of Zoetry Villa Rolandi Isla Mujeres Cancun

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Zoetry Villa Rolandi Isla Mujeres Cancun
4.5 of 5 Hotel   |   Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)   |  
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Ranked #2 of 36 Hotels in Isla Mujeres
Certificate of Excellence 2014
Illinois, USA
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Best place to be pampered in a quiet atmosphere”
5 of 5 stars Reviewed December 23, 2013

First of all, what made this place special for us was the service. We own a business and know how hard it is to find employees that provide outstanding customer service. The staff at Villa Rolandi are first rate.

Being picked up at the airport and whisked away to the island on a private yacht made the trip seem special from the start!

The rooms are nice, but the bathrooms are spectacular! My husband loved the steam bath. We had the misfortune to be there during a week where it rained most of the time. We were able to sit in the hot tub on the balcony and watch the rain. We were so glad to have our private beachfront balcony!

The restaurant was very good, although there was limited variety on the menu. We asked for a couple things that weren't advertised and the kitchen staff came through for us.

One thing travelers should know is that you will want to rent a golf cart if you plan on doing anything but sitting by the pool. It is the best way to get around.

We would definitely stay here again if we ever return to the island!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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712 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • German first
  • Italian first
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  • Portuguese first
  • Spanish first
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English first
Isla Mujeres, Mexico
Top Contributor
80 reviews 80 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 23, 2013

We were staying on the Island and had to move locations to Villa Rolandi where we had stayed before.
We had forgotten how good it is.

The rooms are comfortable, spacious and all have excellent views.

The restaurant is very good and the service is extremely hospitable.

Well worth a visit to stay or just eat.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 19, 2013

We stayed at the Villa Rolandi in Dec 2013 for a romantic relaxing getaway. Our trip started with a nice private boat taxi from Cancun. It was beautiful out on the water and entering through the harbor. The Villa Rolandi has a private dock right across the street from the entrance to the hotel and the staff were waiting to take the luggage and accommodate our needs.

We were met in the lobby with smiles and champagne which was really an awesome first impression. The front of the lobby is all glass and the back side is open going out to the pool, private beach and restaurant. There is beautiful lush landscaping around the hotel and everything is well kept.

The room was very nice, clean and spacious. It had a large glass slider that opened out onto a balcony with a private jacuzzi. The balcony overlooked the pool area and gorgeous views of the Caribbean and Cancun. The sunsets from the room were outstanding. The bathroom had a fabulous steam shower which got a lot of use.

The pool and deck area were very inviting. There were teak chaise lounges around the pool with cushions and umbrellas. Everything was in good condition and relaxing. The resort and pool area are elevated from the private beach below, so the pool has an infinity edge that spills over into a water feature below on the beach. Very cool!!

The restaurant at the hotel is Italian in theme and serves incredible food. They also have a wood fired pizza oven and have extremely good Mexican dishes. There really is no reason to eat anywhere else.

Go visit the Villa Rolandi and experience the hotel and the beautiful island of Isla Mujeres. It is a wonderful place to get away, relax and enjoy. We will definitely be returning again and again. Hasta Luego!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heathrow
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 19, 2013 via mobile

Never again at this hotel. Not a 5-star. A/C was out for 5 days and staff rude about repairs. Hot tub was drained while we were on balcony without warning and never refilled. (That was 3 days) General Manager seemed as he did not care about us staying at his hotel. We cut our vacation short 2 days due to service of hotel.

Never again.

Martin

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, IL
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 18, 2013

Just back from a 6 night stay and what a great stay it was. We enjoyed every aspect of the resort. As mentioned in other reviews the staff was exceptional.The food was great. The warm water pool was heavenly. We stayed on the North end of the island two years ago and had a great stay, but we really enjoyed the privacy at Rolandi. We considered renting a golf cart for a couple of days as we had done on our past trip, but at 55 dollars a day we opted to just take a cab when we wanted to go to town(Centro). From Rolandi to Centro was about 7 or 8 dollars tip included one way. we could make several trips for 55 dollars. We have been back for less than 24hrs and already are talking about going back.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2013

Not too many places in Mexico/Caribbean is as private, romantic and as attended to detail as Villa Rolandi. I spent 1/2 my honeymoon here and wish it could've been the whole thing. Rooms are basically high-end suites with outstanding views. Service and food is impeccable as well. The beach is the only aspect that isn't great, but certainly good/respectable. I will say its more suited for couples and small groups. Not so much kids.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 8, 2013

My Mother and 2 sisters and I spent the first week of December at VR, and everything was well above and beyond our expectations. From the service of the hotel staff, to the food to the rooms- we couldn't have asked for more. The views of the ocean and sunsets were amazing, the grounds were immaculate, whatever we needed or wanted was within our reach immediately. The staff went out of their way to make us feel at home and helped us arrange what we needed for day trips in to town, our transport to and from Cancun, and anything else we needed. Everyone needs to go to this place at least once in their lifetime. I plan on going more than once! It was everything I hoped it would be and more. I didn't want to leave!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres

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