We were looking for a destination that was less crowded and much quieter than the typical "Mexican" resorts that are advertised all over for our vacation to celebrate our anniversary. We got that much and more at Hotel Villa Rolandi.
I had been looking at Isla Mujeres for a while and really liked the reviews and website for Villa Rolandi, but not so much the price, we had decided to go to Tulum for our vacation. And then I got a Living Social deal in my inbox for Villa Rolandi…we jumped on it and booked immediately. The voucher included our room for 8 nights (we bought two), four massages in the spa and transportation from Cancun.
Victor was amazing before we even arrived. I e-mailed him several questions and he was quick to respond and even provided more information than I originally asked for. He made the whole pre-vacation experience much less stressful for me.
We arrived in Cancun on Thanksgiving Day and after going through customs and immigration, we fought off the transportation people to get outside, we met Alejandro for our ride to the dock. When we got to the dock, Cocoon was arriving, but there were two others we were waiting for the trip to the island. We went to the bar that was on the dock and had our first of many cocktails. A little bit later they were calling us to board the boat and we were off.
We arrived at the hotel, were met by someone to take our bags and someone to welcome us and check us in. Our welcome beverage in hand, we were checked in and off to our room shortly thereafter. We were in room 203, a lovely Jr Suite just above the lobby. No problem at all until about 3am on our first night when we were serenaded by some festive guests!
Our first morning, I ordered coffee and a breakfast bread basket for us to enjoy on our balcony. I drink my coffee with cream and when they brought it to me, the cream had been heated. That was when I knew I was living like the other half! Our day brought us to the beach and lunch in Casa Rolandi…just lovely. I had coffee with warm cream every morning and I still miss my room service. I also ate my weight in guacamole from the hotel. I don’t know if I liked the guac, chips or pico best, but I ordered it for my afternoon snack most days and it was delicious. We also had dessert every night brought to our room. Yes, we did live the life of luxury!
We only ate at the hotel one night, our anniversary. I had arranged for our dinner on the beach and it was amazingly romantic. They had hearts carved in the sand with candle surrounding them; a candle walkway to our table and tiki torches surrounding our table. My husband pulled out his phone (yes, I was wondering why he did that) and put nice dinner music for us to enjoy. Jesus and Jesus were our wait staff and they did a wonderful job, making us feel special. Dinner was good, but not great, but the ambiance made it well worth the cost. And Victor bought us a bottle of wine (the reason in a minute…).
The only down side, that turned into an upside, was that on Monday evening, after we showered, we got a call from Victor that every time we showered, it rained in the lobby. He let me know we needed to relocate rooms. Since it was later in the evening and I wasn’t particularly looking forward to moving that night, he said as long as we didn’t shower again, we could move the next day. He also offered us a bottle of wine for our inconvenience (hence, he bought our dinner wine on the beach.) We had plans for that morning, but when we got back, we let the desk (Delia…who is a wonderful person) know we were ready to move as soon as we packed up our stuff. She said no need; their staff would move it all for us, no need to pack it up. And they did. They took our drawers and just moved them to the next room. All I took was my purse and my Samsung Tab. It was very easy on us. Because we had to make the move, Delia arranged for an upgrade to a Master Suite for us and it was a much larger room, bathroom and more importantly, balcony and hot tub. It was absolutely lovely! And it was no stress at all! I’m telling you, this place knows how to treat their guests!
We did get our massages in the spa, and they were ok. Ricardo (I think that was his name) insinuated that we didn't tip enough (although we tipped 15% of the value) and the second day told us we were not scheduled for deep tissue massage so not to ask the therapists to go deep. It wasn't a very nice experience, all told. And the massages were NOT worth the $120 we would have had to pay if we had not had them as part of our package. We did go to Playa Norte for beach massages for much less and they were so much better massages. But hey, it was a "free" massage, right?
Unfortunately, we had to come home on Friday. We liked the island, but we LOVED Hotel Villa Rolandi. I have no complaints at all. From the cold washcloths at the pool, to the Margarita by Roberto, everything exceeded our expectations. We were further away from the Centro than we realized when we booked, but cabs were inexpensive and always available. If we go back to Isla Mujeres, we will definitely stay at Villa Rolandi!
The third floor provides an excellent view and the ceilings are amazing. I don't think I'd m...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.