We just spent a week at this incredible boutique hotel and cannot say enough about the rooms, the setting and most importantly the people.
We stayed in a Master suite and enjoyed the ability to walk from our room in a few steps to the beach or to the salt water hot tub (the best place to watch sunset with a drink in hand). Some might find it a bit lacking in privacy. We didn't.
The rooms really a suite is spacious and well maintained.
The staff was always gracious and helpful and Victor is a gracious helpful concierge, with excellent English. However, he will be leaving next April so hurry, if you want to catch him.
Arrival by their yacht from Cancun is a special treat and makes for a great arrival.
The breakfasts were generally good although more lighter fare would be nice and after a week I was getting a tad bored. The service was always impeccable, however. My wife has mobility issues but she always found kind concern from all staff.
Laundry is cheap and is back the same day. You can pack fewer clothes.
Each room has a little bar fridge so you can to Chaudreui and get yuor beer and other drinks.
Now a few nits to pick:
The spa is ridiculously overpriced. The charge about a $120 USD for an hour massage, which is high even by American standards. You can get an excellent massage on Playa Norte for the equivalent of $40 USD including tip. Maybe the oils are better at Villa Rolandi but not by a factor of 3.
The hotel is a bit isolated. There are no nearby walkable restaurants and it is a 1/2 hour into centro by golf cart or about 15 minutes by cab (always available). Some people will consider this a drawback; others a plus. The half hour golf cart trip is always fun, even avoiding hermit crabs on the road at night.
The little t shirt and sun tan lotion shop is open at erratic hours.
We had some boorish loud Americans party until all hours. This was not the hotels fault and I was heartened when the manager told me that they will be emailed and told they are not welcome back. Don't mess with a Swiss manager. Actually I was heartened by the response.
We were provided with an excellent meal in the restaurant for having to put up with them.
Finally, if you are celebrating a special occasion with your significant other, consider having them set up dinner on the beach: your own waiters (Jesùs, we love you) with a candle lined walk way, a big heart outlined in candles, and waiters to serenade you and the lights of Cancun in the distance. Did I mention the food? Excellent.
If you want to party, stay in Cancun. If, however, you want a first class boutique hotel with impeccable service, a lovely little beach and a very fine restaurant, then you simply cannot go wrong at Villa Rolandi.
- Official Description (provided by the hotel):
- Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more less
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- Also Known As:
- Rolandi Hotel Isla Mujeres
- Villa Rolandi
- Rolandi Isla Mujeres