This was our first time to both Isla Mujeres and the Villa Rolandi hotel. We found this place from an amazing Living Social deal, and immediately booked it for 2 weeks later. The hotel offers a private pick up service from the airport in Cancun, and the driver, Augustine, was very nice. Normally the hotel has a private yacht that picks you up from the embarcadero, but 2 days before we flew out, I was notified that their yacht "Cocoon' was under repair and we would have to take the public Ferry 'Ultramar', and we would be fully reimbursed. The Ultramar was nice, there was a guy singing and playing guitar for tips on the roof top seating area, and it was a quick ride over to the island. Once there, we took a taxi to the hotel.
The lobby is a beautiful open setting, with local artists' work on display. We were immediately greeted with mimosas and cold towels during check in. The elevator was broken so we had to take the stairs to our room on the 3rd floor (the elevator was fixed by the next day).
We were in a Junior Suite with a beautiful view of the Ocean. The room was large with a good seating area (where the hide-a-bed is in the couch), and there are a lot of beautiful touches through out the room. Stained glass on the door to the bathroom, as well as above the full wall of sliding glass doors leading to the balcony. Our balcony had a jacuzzi on it. The bell man gave us a tour of the room and showed us how to work everything, and where everything was. The jets weren't initially working in the jacuzzi, but someone came up within 5 minutes and fixed it. The bathroom was very nice, it had a telephone in it, which I think is fun. The shower was amazing. It was large with two shower heads on opposite sides, and 4 body jet sprays (2 on each side). It also can be turned into a sauna. There was a window that overlooked the room from the shower which was fun. The closet area was just outside the bathroom where the sinks were.
The hotel has a lot to offer if you don't want to leave it for the entire trip. They have 3 pools. The main one, just outside the lobby was the most popular, right next to it was a large hot tub type of pool, and the 3rd was just a few steps from that, that for some reason no one went to. They have pool staff that take drink and food orders. One of the days, a crab snuck into the pool from the beach, so that was fun to see them fish it out.
There is a Spa on site as well. We got a couples massage that was very relaxing, and the main guy running the spa was very nice. The gym is located through the spa.
The food there was pretty good! The best part of the restaurant was the framed photos of the staff with Chuck Norris and Paul Newman. You know this place is good if they have been there.
Breakfast was giant! They bring you juice, coffee, a basket of bread/pastries, a plate of fruit, and a side portion of either french toast or waffle all BEFORE you get your main breakfast. They have everything from Bacon and Eggs & Cereal to Mexican breakfast fare.
The dinner menu is much more extensive than what the website has on it. Everything from Steaks to pizza to salads and desserts.
Everyone on the staff was always so nice! From check in to check out, so helpful. Victor helped us set up or "Swim with the Dolphins" excursion which was so amazing. We recommend the Royal Swim, most bang for your buck. And the Dolphin swim place was literally 2 properties away. We could see where the people swam from our breakfast table, as well as walk there in under 2 minutes. We also rented a golf cart for a day and drove around the island.
CONS (small list):
Beware of the beach mosquitoes at night!!!! We don't have many mosquitoes on the beach where I am from, so I didn't even think about it. My legs were a buffet for them, it was terrible (but it didn't ruin the vacation!). So make sure, if you decide to do a night beach stroll, cover up your body and use bug spray (we were never warned till after the fact).
On our last night, our ceiling in the bathroom in front of the closet started leaking a lot of water. It was around 10pm, so they didn't have anyone who could do anything about it till the next day, so I just put a bucket to catch the water. And it must have been related to the air conditioner because once that leak started, the room progressively got less cool. Then it started pouring rain early in the morning, and the entry way where the door was was flooded with water, so I had to put towels down. That's the only reason why this place didn't get 5 stars from me. But like I said, it was our last day anyway when we were checking out, so no big deal.
All in all, I highly recommend this hotel and Island to anyone who wants a beautiful tropical vacation. The prices were decent, the island was paradise, and everyone was so nice!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.