I stayed here for a friend’s wedding. This was a generally relaxing, tranquil hotel with a great location on a beautiful beach but it is seriously over-priced for what you get. The term eco-resort felt loosely used & I ultimately took it to mean no frills. No frills at $380 per night (I added the all-inclusive meal plan) is not ok.
Staff is not up to par & they do not seek to help you. They didn’t enable anyone to check-in early, they don’t help w/luggage (I was told I could store my luggage in their office but then left to squeeze it in (it barely fit) by myself). I had to ask for help to get my luggage up "rustic" stairs. At a minimum, I would have appreciated an offer to help or to call someone to help without my request. Additionally, other people’s reservations were horribly screwed up though I’m not clear on where the fault lies. There was no tour or offer of a tour of the property. They sent me down to the beach without towels & were surprised that I returned to seek towels / ie I didn’t know to ask for them. I was also annoyed to learn that there was an additional fee for yoga classes of $15 per class. Additionally, I had to setup my own bed on the beach twice! & these are wood bed platforms that are stacked pretty high! I nearly broke my finger! There is someone who can help, but they aren’t there until late morning / early afternoon. They will not call cabs for you. For $380 per night, I would like for something to be included! So the service was frustrating to say the least. They are not mean or anything terrible, they are just not what you expect in the hospitality industry & I would recommend that they either be trained or bring in someone who is experienced. Note that restaurant staff was totally fine & exempt from prior comments.
On the flip side, the restaurant here, Zazil Ha, is seriously amazing & hands down the best Mexican food I have ever had as well as the best value considering the all-inclusive option. My favorites were the Ceviche Na Balam – best ceviche ever & a huge portion, Seafood Platter – amazing mixed grill of seafood covered in the perfect red sauce & Fish Tacos, also my favorite fried fish tacos. Note that the all-inclusive option is essentially a day rate, not from check-in to check-out as is the standard most other places (I had to pay a la carte on my last day). Unfortunately, there were few drinks included in the all-inclusive plan which was not clear when I committed to it – but it included a limited asst of non-top shelf “national” drinks i.e. lower quality tequila, beer & a lower quality rum. I was ok because I am happy alternating between margaritas (& am not picky when it comes to the tequila used) & Corona. My boyfriend however had no options as he drinks scotch/rye/whisky, decent vodka or wine. Additionally, the restaurant closes pretty early (around 10:30/11:00). We both joked that it was the most sober we have ever been in such a setting. Before you commit to the all-inclusive option, ask to see what’s actually included. There is also a really nice, affiliated bar nearby, Fenix, but the all inclusive does not cover any drinks there.
The beach is beautiful. Fluffy sand, crystal clear, bathtub warm water. However, as Isla de Mujeres is becoming very, very popular especially with boats coming over from Cancun this creates over-crowding… The beach here is very shallow – you have to walk out very far to be in a decent depth & once you hit that depth you are encountered with a full-line up of parked boats blasting music & leaving little room for safe swimming. It is much nicer to go swimming early in the morning before the boats come in. Water is very still & you can rent paddle boards. There are a lot of people (even kids) selling stuff on the beach – it can be annoying, but some of their items (beaded jewelry, shark tooth jewelry & straw totes) were actually very beautiful & fairly priced.
Rooms are ok. But eco-resort really does feel like it’s used to charge a higher price for a no-frills resort & room. I did have a beautiful, though obstructed, ocean view. Bed was ok, cleanliness was ok, bathroom (dilapidated shower) w/generic products was really weak for the price paid, towels weren’t great (old, not plush, etc. - For $380 per night, I want a decent towel!), no TV but there is AC. I did really like the general design of the hotel...very eco-chic & simple...it does feel like that beautiful hidden boutique hotel on a beach.
I have paid far less for higher quality hotels in & out of Mexico, including “eco hotels”. I like the idea of eco hotels, I just don’t think that they should charge the same amount as other hotels that offer more. or charge the same but offer other, inclusive eco activities / services (such as the yoga classes, bikes or paddle boards) & better service to compensate for the price. If this hotel was $150 -$200 per night & if the additional all-inclusive program had a better choice of alcohol (or was less expensive), I would be writing a much nicer review as that’s where I think their rates should fall.
As for the wedding on the beach, it was an absolutly beautiful setting & wedding. & the size of the hotel was perfect for a small wedding. The food from the restaurant was delicous & better than most food at weddings especially destination weddings.
I probably wouldn’t return to the hotel, but would definitely return to the restaurant if back in Isla. I would love to see another location or even a cookbook from this restaurant. Also, Isla de Mujeres is still very nice but it's sadly rapidly developing in a Cancun-like direction. The island looked very different from the last time I was there only several years ago.
Beach view is beautiful, but some rooms are obstructed by the restaurant / party space. Be selectiv...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.