My husband and I stayed at Na Balam for our wedding anniversary and there was only one real disappointment during our stay--even though I had requested one of the rooms with a king bed far in advance, we were given a unit with two smaller beds. Not exactly romantic, but not a complete tragedy. We tried to change rooms and they said everything was booked.
Our room was #12, on the ground floor, on the beach side of the hotel. We had our own little patio in front of the room with nice lounge chairs, and although this was right in front of a walking path, there wasn't a lot of foot traffic. The room was nice and surprisingly large, with sitting area that looked onto the patio. Beds were very comfortable, and there was no TV--I don't know if that's typical, since there seemed to be a cable connection in the wall. If we return, though, I will do my best to get an upper level room--there were walkways right next to the room, and our window coverings weren't great. After some engineering with towels we had privacy, but without the towels, the gaps in the curtains would make me nervous, especially at night.
The beach was really the high point of the property. It's white sand with crystal-clear water and futon-like beds to flop down on under the palm trees. By 10am or so, the beds all get occupied, so it's a good idea to get out there early. It's not a big, wide beach, but it's much less crowded than other parts of Playa del Norte, with less seaweed. I've been coming to the island for 10 years, and the overall beach is more narrow and filled with seaweed than a few years ago--also much more crowded, even during a low time. The area around Na Balam was terrific, though. I would definitely consider coming back, under certain circumstances--we got the room during a sale, and it would have been out of our usual budget range if it were regular price. At the same time, I would probably only come back if we can stay on the beach like we did this time; the pool side of the hotel was less attractive, and the other reviews of this pool section are discouraging.
Finally, the staff was consistently nice, although it was strangely hard to get linens replaced, even after a few nights--washcloths seem especially rare. There's good wifi in the little lobby, and the included continental breakfast is very generous and delicious--fresh fruit, yogurt, granola, OJ, coffee, and toast. Much more food than I expected.
- Official Description (provided by the hotel):
- The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more less
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- Also Known As:
- Hotel Na Balam Beach
- Na Balam Beach Isla Mujeres