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“Recommended, with reservations” 4 of 5 stars
Review of Na Balam Beach Hotel

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Na Balam Beach Hotel
3.0 of 5 Hotel   |   Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #17 of 35 Hotels in Isla Mujeres
Austin, Texas
Top Contributor
66 reviews 66 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
50 helpful votes 50 helpful votes
“Recommended, with reservations”
4 of 5 stars Reviewed December 3, 2012

My husband and I stayed at Na Balam for our wedding anniversary and there was only one real disappointment during our stay--even though I had requested one of the rooms with a king bed far in advance, we were given a unit with two smaller beds. Not exactly romantic, but not a complete tragedy. We tried to change rooms and they said everything was booked.

Our room was #12, on the ground floor, on the beach side of the hotel. We had our own little patio in front of the room with nice lounge chairs, and although this was right in front of a walking path, there wasn't a lot of foot traffic. The room was nice and surprisingly large, with sitting area that looked onto the patio. Beds were very comfortable, and there was no TV--I don't know if that's typical, since there seemed to be a cable connection in the wall. If we return, though, I will do my best to get an upper level room--there were walkways right next to the room, and our window coverings weren't great. After some engineering with towels we had privacy, but without the towels, the gaps in the curtains would make me nervous, especially at night.

The beach was really the high point of the property. It's white sand with crystal-clear water and futon-like beds to flop down on under the palm trees. By 10am or so, the beds all get occupied, so it's a good idea to get out there early. It's not a big, wide beach, but it's much less crowded than other parts of Playa del Norte, with less seaweed. I've been coming to the island for 10 years, and the overall beach is more narrow and filled with seaweed than a few years ago--also much more crowded, even during a low time. The area around Na Balam was terrific, though. I would definitely consider coming back, under certain circumstances--we got the room during a sale, and it would have been out of our usual budget range if it were regular price. At the same time, I would probably only come back if we can stay on the beach like we did this time; the pool side of the hotel was less attractive, and the other reviews of this pool section are discouraging.

Finally, the staff was consistently nice, although it was strangely hard to get linens replaced, even after a few nights--washcloths seem especially rare. There's good wifi in the little lobby, and the included continental breakfast is very generous and delicious--fresh fruit, yogurt, granola, OJ, coffee, and toast. Much more food than I expected.

Room Tip: Definitely stay on the beach side if you can, and think twice about the ground floor, due to potenti...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Cananda
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 1, 2012

I choose this hotel for the beach. I stayed in Isla two years ago at Secreto but didn't want to pay the price again and I wanted to be right on North Beach. I saw the Groupon deal after I booked but unless they upgraded your room I didn't think it was a great deal. We stayed in room #5 on the beachside. It was on the 2nd floor and had a large patio but I think I would have preferred the bottom floor with the beach beds off the patio.

Our room was basic. No clock, hair dryer, or fridge. The rooms are spacious so they could add a mini fridge. They did provide warm bottled water. The bed was beyond hard but the pillows were ok. I though the lighting was fine in the room. When we were in the room, we watched movies on the IPADs. Wifi is at the restaurants or reception which is a nusiance.

Reception was hard to find as the hotel name wasn't marked. I actually walked around the hotel along the beach and found a waiter at the beach restaurant to take me to reception. They are doing work around the grounds. Pool was empty. I thought they were cleaning it but from another post it sounds like it's out of commission for a while. I was glad I didn't book a pool side room.

Beach is awesome. They have day beds set up. It was a little on the breezy/windy side when we were there but when the wind did die down and the sun was out it was awesome and that is why I booked at this place.

We ate dinner one night at Fenix and it was really good.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 28, 2012

I booked this hotel through a groupon. I had visited Isla Mujeres twice before and I was going to stay at the hotel I had stayed in on both prior visits. I happened to see this deal before I booked the other hotel, and as the regular room rate at this hotel was more expensive, I was excited to try somewhere new that I thought might excede my previous experience. I was disappointed on almost all levels.
The reception area was confusing and difficult to locate.The first room I checked in to had small bugs all over the bed coverlet. I asked for a new room and was given another one. The air conditioning was turned very low and later that night I learned why- the room smelled horribly of the smell of the sewer. The bed was also extremely hard and very uncomfortable. I asked for another new room the next morning and after the rooms were cleaned I was given my third room. All three of these rooms were on the "pool side".. imagine my disappointment when I realised that the pool was drained of water while improvements were being made. Ironically, my cousin stayed here many years ago and the pool was out of commission on his visit as well. Overall, I would say that the rooms are tired and past their prime. The beds are horribly uncomfortable and there is a very pervasive odor of mustiness (more so than is regular for a humid beach local). There are no amenities in the rooms, which didn't really bother me, but might not work for some. No tv, no phone, very dim lighting. On the plus side, the grounds are nice and they have a nice raised palapa where they teach yoga twice a day. The staff was friendly and accommodating.The continental breakfast (included!) was very nice and the freshly ground coffee and homemade bread was delicious. The beach is pretty and the location is okay. The rest of my family stayed in a different hotel that was less than half the price and the rooms were much much better. I will not stay here again.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2012

I've been to Isla a couple times now, and I can tell you by far my favorite hotel. I love the island vibe of the hotel and rooms! White stucco walls, dark wood beams, private patios with hammocks and chairs on the sand. In my case, we got a room with a plunge pool (room 14) and paid the extra $10 a night to have a fridge. There is no TV, clocks, or phones in the room, but that's exactly the point. Go to an island and stay at a tropical resort to relax!!! We had an amazing time here and I will stay here from now on! The Beds are super comfortable, the staff and restaurants have amazing food and they even have the option of setting up a private romantic dinner on the beach for you with candles and flowers... Stay here, trust me..

Room Tip: Get a room on the ocean side, not the garden side of the resort across the street if you want more l...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed November 22, 2012 via mobile

We stayed poolside in a little bungalow upstairs. First impressions were good however upon night fall we quickly learnt that there were rats in the straw roof. We could see them running around all night. Sleeping in such conditions was very difficult. They dropped straw all over the room. Not a pleasent stay! Staff did offer to move us rooms but were reluctant and denied any infestation. Rude service! Also pool and spa was closed entire trip. Staff didn't seem to care that guest were inconvenienced. Never again.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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SalesNMarketing, Director of Sales at Na Balam Beach Hotel, responded to this review, December 7, 2012
Dear Evn Soph we're really sorry for the problems encountered during your visit, we can assure you this was an isolated issue that had never happened before and that we have taken all measures to prevent from happening again. Hopefully you will give us a chance to make it right and prove to you that this is not an issue at the property; again, we have been in business many years, always striving to make our guests vacations memorable ones and this had never happened.

We will contact you directly to speak further on this matter.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key West, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 21, 2012

when I think of a place to relax Na-Balam hotel come to my mind ,you don't nee to go anywere
there is a restaurant bar by the beach so close from the water you can hear the the sound of the waves breaking against the sandy beach.for the evening they offer another restaurant-bar
that is so beautifull it make you fill like dancing under the stars.
the rooms are very spacious the staff very frendly the sand white the ocean turquoise color.
the beach service, launge beds it is all excelent i truly enjoy it,I can't wait to go back.

Room Tip: rooms near the beach are quieter
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oslo, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 20, 2012

Too expensive! Sea view room with curtains that didn't cover the windows, absolutely no decoration in the room, no telephone or alarm button, partly unfriendly receptionists were the negative changes from last time. The food is excellent, but ask for the bill a couple of hours before you leave so that you can control it, just too clumsy. The beach and the quiet atmosphere is just what you need after a round trip in Mexico, but the hotel needs a careful redecoration.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres

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