I booked this hotel through a groupon. I had visited Isla Mujeres twice before and I was going to stay at the hotel I had stayed in on both prior visits. I happened to see this deal before I booked the other hotel, and as the regular room rate at this hotel was more expensive, I was excited to try somewhere new that I thought might excede my previous experience. I was disappointed on almost all levels.
The reception area was confusing and difficult to locate.The first room I checked in to had small bugs all over the bed coverlet. I asked for a new room and was given another one. The air conditioning was turned very low and later that night I learned why- the room smelled horribly of the smell of the sewer. The bed was also extremely hard and very uncomfortable. I asked for another new room the next morning and after the rooms were cleaned I was given my third room. All three of these rooms were on the "pool side".. imagine my disappointment when I realised that the pool was drained of water while improvements were being made. Ironically, my cousin stayed here many years ago and the pool was out of commission on his visit as well. Overall, I would say that the rooms are tired and past their prime. The beds are horribly uncomfortable and there is a very pervasive odor of mustiness (more so than is regular for a humid beach local). There are no amenities in the rooms, which didn't really bother me, but might not work for some. No tv, no phone, very dim lighting. On the plus side, the grounds are nice and they have a nice raised palapa where they teach yoga twice a day. The staff was friendly and accommodating.The continental breakfast (included!) was very nice and the freshly ground coffee and homemade bread was delicious. The beach is pretty and the location is okay. The rest of my family stayed in a different hotel that was less than half the price and the rooms were much much better. I will not stay here again.
- Official Description (provided by the hotel):
- The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more less
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- Also Known As:
- Hotel Na Balam Beach
- Na Balam Beach Isla Mujeres