We stayed poolside in a little bungalow upstairs. First impressions were good however upon night fall we quickly learnt that there were rats in the straw roof. We could see them running around all night. Sleeping in such conditions was very difficult. They dropped straw all over the room. Not a pleasent stay! Staff did offer to move us rooms but were reluctant and denied any infestation. Rude service! Also pool and spa was closed entire trip. Staff didn't seem to care that guest were inconvenienced. Never again.
- Official Description (provided by the hotel):
- The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more less
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- Also Known As:
- Hotel Na Balam Beach
- Na Balam Beach Isla Mujeres