This was our 3rd stay at Privilege Aluxes but our first trip with a 7 month old baby. We have been so happy and satisfied with this hotel that we cannot possibly stay somewhere else. We booked 14 days and decided we would bring our family with us this time, we had 3 rooms and as always, I emailed Señor Galindo for my room request, so far, Señor Galindo has always been helpful in satisfying my requests and I am very grateful for that.
We had a Deluxe Suite and my family had 2 Superior rooms in the same building. We had a crib in our bedroom as I had requested it in my email.
Our rooms were impeccable except for the fact that our bedroom window leaked when it rained. No problem there, they sent a maintenance guy at 9pm to clean it and put towels. We did get charged twice for bottles of water that we didn't take from the fridge but that got fixed at the lobby, thank you Jesus for being always helpful with a smile on your face.
Every morning at the buffet, the staff were always greeting us with a smile and the minute we stepped through the door, our table of 6 was ready and waiting! They would bring a bowl of hot water every day for me to heat up my baby's food, that was a very nice touch! A big thank you to Alejandro, Jorge and David for being so service-minded and fast! It was a pleasure to see them every morning.
Once it was raining so hard and the manager of the buffet let us go through their kitchen and in their tunnel to our room, I forgot his name but we wanted to thank you for being so considerate! Little things like these makes a whole difference in someone's vacation.
We were happy to see Maria from Quality control, remembering us from the previous year made us feel special.
We had 3 massages while there and hubby and I were always satisfied and relaxed. A big thank you to Roseanna and Orlando! They do a great job at the Spa.
The beach is as spectacular as always and the pool always clean. We're always so impressed how everything is kept so clean and the gardeners are always working around the hotel.
While there, the hotel was being painted and again, their hard work is impressive, starting at 6am and still painting at 7pm!
We would also like to thank Adrian, Guillermo and the older gentleman (also a bellboy) for being so helpful during our stay. Adrian always answered our questions concerning taxis, golf carts, Dia de Los Muertos or whatever we had to ask...he always had an answer for us. This guy deserves a promotion!
The older gentleman (sorry I forgot his name) went out of his way to help us when our baby fell on our last day, he also brought 7 luggages down the stairs from the 4th floor when the elevator broke down.
Just a note to everyone to be extra careful around the pool, it can be very slippery when wet and many people fell in front of us, including myself while holding the baby.
All in all, we all had an unforgetful experience thanks to all the amazing and helpful staff, we always felt welcome! We are already planning our return in April of next year. See you all very soon xxx!
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres