Had a great 10 day stay at Privilege Aluxes. We had a Platinum suite that was huge, stretching from the back to the front of the building - with 2 terraces overlooking the pool and the beach. You can look on their website to see what the rooms look like so I won't bother with too much description here.
There are lots of reviews on TA for Privilege Aluxes, ranging from brilliant to appalling, and the same applying to the food and the staff. I'm not at all sure how the same property with the same people and the same food can have such varying results. I have to say I'm on the side of it being great, and struggle with people who let very small items ruin their entire holiday.
Isla Mujeres is different. It's not Cancun, it's attraction is the laid back, fairly quiet atmosphere, the great beaches. It has a charm all of it's own and is certainly not an upmarket place populated by the rich and famous. Because of that, although PA is one of the best (read most expensive) hotels on the island, it isn't a 5* resort hotel that you might have experienced elsewhere. I'm assuming for most people that you are capable of making that mental leap - this isn't Monte Carlo, and the price you are paying might give you a clue.
Back to PA. We had no problems at all the entire 11 days we were there. I had no cause to make any complaints, everything I wanted was available to me. On the beach/at Cafe del Mar I got drinks when I wanted them (who needs to be drinking full strength cocktails at 11 am, really?) they seemed fine to me, they arrived quickly, and if they waiters missed me I just waved them over. How hard is that? Lunch at Cafe del Mar was fine, and it was a dozen steps from my sunbed and if I'd wanted a short stroll to another (very cheap) restaurant I could have made that decision. We had dinner at Satay twice and each time the food was very good. It did make me wonder what other reviewers had slammed the place were expecting.
One thing they could sort out is the reception area. It's not attractive. It looks like the reception of a government office block.
The waiters at breakfast, lunch and dinner were all just fine, although I have to say the Cafe Del Mar team were exceptional. Greeted us by name, remembered our drinks, delivered fresh ones as we had just finished and generally were great. They did NOT, ever, make me feel like I HAD to tip them. I did, because they deserved it. For AI you have to sign a bill for whatever you ordered with $0 as the cost. I guess that this is how they track their costs. Not a big deal.
I've seen comments on a 'musty' smell in the rooms. Well, in ours if it was noticeable at all, it was very slight. Not enough to make a major fuss about. And anyway, that's why you read reviews on TA so I had taken a candle to burn - just in case. How hard was that?
The bed? Slept like a log.
The cemetery? Yes, our bedroom overlooked the cemetery. Not a big deal as I didn't spend any time looking out of the window except to see how the weather was doing when I woke up. The suite (condo really) was SO big that the sitting room and balcony overlooked the pool and beach, so no big deal there either. Note: If your room *only* had a cemetery view, then you booked the cheapest room PA has on offer. What did you expect in the Caribbean for less than $100/night?
The only downside of the entire trip was that from time to time the hotel was occupied by groups who seemed to think that AI means Alcohol Intravenously, and that the way you communicate is to yell at at each other. They also seemed to congregate around the pool bar. The only way to avoided this unwanted noise was to move away from them. It didn't spoil my holiday, it wasn't PA's fault, just an irritation.
I'd go back to PA. Being right on Playa Norte and at the top end of Hildalgo puts it in an amazing spot.
Spend more. You will get a better room.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.