If you read PA reviews like I did, this one wont surprise you. We had a wonderful time and for the right price would go back to Aluxes. The hotel is beautiful, the grounds are imaculate, the pool, rooms, spa, etc...are all four star. However, the person training the staff does not understand four star treatment of guests. The reason I blame it on the manager is because it is universally absent throughout the hotel. There are pockets of excellence, Jamie(bellman) understands four star hospitality! Most of the staff are just there doing thier job and dont really engage with guests. Not many smiles, no glad your here welcome, my wife described our check-in pretty well. "I felt like I was checking in to the Days Inn at midnight!" This isnt a reflection on the property, its really nice. Just the staff, they are not being trained properly! I know it can be done , weve been to several resorts in Mexico, some really have the first impression down to an art! Other than that, we had a great time. We are not the type to spend alot of time in the hotel anyway. We met lots of wonderful locals and snorkled every day. We did not buy the all inclusive and ate at many great places. Your have to try Olivia's and Mininos. The island has a cool laid back feel. and we will go back. I would recomend the hotel to a friend with the understanding that its a nice place to come back to after a day of enjoying the island. But dont pay too much $ thinking your going to get pampered.
- Also Known As:
- Privilege Aluxes Hotel
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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