We were booked to stay at Sunscape Sabor next door to Secrets Aura. We kept reading bad review after bad review. We went with an open mind and determination to have a great trip. With that in mind, we get to the resort on March 29th and they could not find our reservation but after a few minutes, we were told they did not have a room for us, but would be transferring us next door to Secrets Aura. We were excited. We had a huge room with a great bed and a balcony overlooking a pool and the beach. We had great service from Vicki the waitress around the pool area, Hector, Jesus, Sergio, and I know I am going to spell his name wrong, but he never stood still long enough for me to jot it down - Margarino??? the waiters, Lewis (???) at the lobby bar, and Brandon the towel boy. I almost forgot to mention our maid Martha. I lost one of my diamond earrings. We looked everywhere. We went down to the pool and when we came up at the end of the day, there laid my earring by the bathroom sink. Not sure where she found it, but we made sure the front desk, her supervisor, and Martha were aware of her good deed. These people always went out of their way with a smiling face and comments. The food was a complaint in many other reviews, not sure what people were complaining about. The guys in our group would have liked to have been given more food but it was all very good. Since we were at Secrets, we could venture next door to Sunscape. Their eating establishments were very good. Loved the buffet breakfast. If you go to Secrets Aura, be sure to go up to the Skye Bar and experience the beautiful sunsets. I only have two wishes: we had such a great time last year at Secrets the Vine with their awesome entertainment crew and activities, we wish this resort would look at doing some of the same activities. My other issue, there were not enough bathrooms near the pools and people would come off the beach and wash their feet off in the pool - that is WRONG.
- Official Description (provided by the hotel):
- Unlimited luxury now in Cozumel. Not only the perfect place for the celebration of love, if you desire pampering and seclusion in the Mexican Caribbean, look no further than Secrets Aura Cozumel. More than just a place to unwind, this All Inclusive - adults only getaway offers a stylishly contemporary environment for guests accustomed to the best. Each suite indulges with an inviting blend of light and comfort, as well as a private balcony featuring beautiful views to the grounds or the Ocean. Secrets Aura Cozumel has a unique category of rooms with access to the pool from the terrace and slides to the Swim up bar. For those looking for a most intimate getaway, a unique concept of Loft Suites with solarium and a private lap pool with magnificent ocean views is also available only at Secrets Aura Cozumel. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham