Though earlier I had written a negative review regarding this resort, I must as a conciensous reviewer, change it, because the manager here did everything possible, to correct every problem that was brought to his attention. The sum of all of this is: You get what you pay for. There is a world of difference between a regular room, and a suite, especially the swim-up suite at this facility
It is larger, more luxurious, and MUCH, more comfortable than a regular accommodation .
My only complaint is that though the manager addressed my needs, the upper management of Secrets should,make the explanation of difference in accomodations much clearer, or better yet, make an effort to make the quality across the board.
Kudos: The Manager for taking complaints seriously, and showing genuine concern for his guests.
Marvin. This younger gentleman who does his job, yet goes out of his way to help his
guests! Secrets needs to clone him. The sweet, smiling young lady that greets people at
the Oceana Grill. She really loves her job, as is evident in everything that she does.
I don't know her name, but I am quite sure her bosses do!
A word concerning those staff that do not care, and I am quite sure they are known by all they serve. Don't put up with their rudeness, and bring this concern to the manager, I promise, he will handle it appropriately.
One word concerning cabs in Cozumel, since you will be taking many of them, know two things: I have been told by natives here, that the money that they make is a higher wage than most, but DO NOT feel obligated to give them tips. The only denomination of US money here is the 20 dollar bill, which is quite a large sum of money, and some of these drivers, will claim to have " no change" in order to milk people of their money. Don't fall for this, stand up for what is right, and by ALL means, report these people to the resort management. If they deserve a tip, then by all means give it. If not, don't lose sleep over it. Most Mexicans in the resort industry, make very little money, and giving everyone that serves you well, a one dollar tip, helps them out greatly. But as in most places, give what they deserve. My wife and I gave out 200.00 in one dollar tips, and most deserve it!!