We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Aura Cozumel Wyndham Grand Bay and Cozumel?

We'll send you updates with the latest deals, reviews and articles for Aura Cozumel Wyndham Grand Bay and Cozumel each week.

  • Save Aura Cozumel Wyndham Grand Bay
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d939910?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Aura Cozumel Wyndham Grand Bay: Traveler Reviews


Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Cozumel

Traveler Reviews

79% Recommend
4.0 of 5 stars 193 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (193)
[ Date ] [ Rating ]
5-Star Hotel with 2-Star Service

Aura Cozumel Wyndham Grand Bay

Save Review
2 of 5 stars
johnvagabond 1 contribution
Wisconsin
Apr 7, 2008 | Trip type: Couples
5/5 found this review helpful

On the last night of our vacation, my wife and agreed that, while waiting for dinner on the beautfiul Cozumel coastline, we were actually looking forward to returning to our cold hometown. The Aura offerred great promise, but our experience fell unbelievably flat.

To be fair, I will say that the hotel itself was truly remarkable. It looks like it just opened yesterday, with beautiful rooms, a great open-air lobby, and spacious pools. Our food, once we were served, was excellent. The room service was fast and the food was great.

But a hotel cannot expect to be judged solely by its appearance and the taste of its food. Food has to be served, rooms have to be cleaned, drinks have to be served - and to be honest, all of those on the service end seemed like either they didn't care or had no idea what they were doing. It appears that they are greatly understaffed and don't have time to offer the best possible service.

Our first meal after checking in was at the outdoor restaurant, Hava Grill. My wife and I waited, literally, an hour for a cheeseburger and a chicken sandwich. We chalked that up to an anomoly in what we perceived as an excellent resort for food. We later discovered that the waitstaff at this restaurant also waited on poolside patrons at the same time they were serving lunch at the restaurant. It wasn't that they didn't work hard, but you can't be everywhere at once.

Our first dinner that night was at the Isola restaurant, which is half inside and half outside. I think the concept of this restaurant underscores exactly what is wrong with this hotel. It's a beautiful restaurant that looked just like the website picture, but it has a buffet 5 nights a week. If buffets are your thing, fine, but in my opinion, a luxury hotel offers sit-down service. Not to mention that the buffet was out of half of the items and we had to settle for old pasta with marinara. One of the nights that they did offer a set menu, we had to wait for a table, along with 5 other couples, even though the restaurant was only a third full. While we waited, I asked for two glasses of wine at the bar. I was told that they were out of all white wine. I walked over to the bar at the nearside Hava Grill and was promptly served 2 glasses of wine in 2 soda glasses. Again the food was great, but it takes about 45 minutes for the service, and while you wait, no one stops by to refill your water or wine.

The website describe the hotel as "An all-inclusive adult couples only resort". We saw about 4 or 5 families at the Aura with kids, ranging from middle school to high school. I asked the front desk about this, and they told me that these were families bumped over from the adjacent Sabor and that in Mexico adults are over 13. They also said it's going to 18 and over in May, but I wouldn't believe that. There are two hot tubs at the top-floor Brisas bar, and while we were up there to watch the sunset one night, one was full; the other was full of kids.

The rooms generally were clean. One night we got back from to our room at 5:30pm and it wasn't cleaned. I called the front desk to ask for it to be cleaned. At 8:30, I walked to the front desk and asked again for it to be cleaned. I was told that they were going to clean it right away and was given several towels so my wife and I could at least shower before dinner. After they cleaned the room and we showered, we finally arrived at the Hava Grill at 9:45pm. We were told that the restaurant closed in 15 minutes and we were denied service. That led us to the only other option, a night at the Isola buffet. On a separate note, the floor in our room clearly wasn't cleaned, because we had a swarm of ants in the room on our last night.

If you do decide to stay at the Aura, my one piece of advice would be to hoard as many water bottles as you possibly can. They say it's "All-Inclusive", but they won't give you water bottles at any of the restaurants or bars. The mini-bar in the room is stocked with 2-3 bottles for an entire day and you cannot ask for more; not to mention that ours wasn't re-stocked on 3 of the days. My wife and I both got sick for 2 days, and I don't know it was from the lack of water, bad water, or bad food.

I completely understand if this review sounds like it's coming from a snubby, up-tight traveler. But I can promise that my wife and I have never complained about a hotel before. The thing you have to consider is that many of the positive comments we heard we from those upgraded from the Sabor side. Once the hotel actually starts to fill up with those that actually book the Aura with the regular rates, the hotel is in for a rude awakening. There are about 100 luxury resorts throught Cozumel and Riviera Maya that all cost around that same price, and this particular hotel is not worth the price of admission, at least not yet.

  • Liked — The rooms
  • Disliked — Everything else
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with young children, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d939910?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $475 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Aura's aura

Aura Cozumel Wyndham Grand Bay

Save Review
4 of 5 stars
dwayneb40 11 contributions
texas
Apr 5, 2008 | Trip type: Couples
2/2 found this review helpful

My wife and I stayed at the Aura from March 27- 31 2008. We were upgraded from the Sabor by Daniel Sorio who was a great help in our stay at the Aura Grand Resort. The staff was very helpful and tried to accomodate us in every way they could.
The rooms are very nice, beds, baths, and overall comfort was enjoyable. The grounds are pleasant and relaxing.
My wife enjoyed the food from the Isola restaurant, she liked the presentation and the flavor was adequate. We did not dine at the other Wyndham eateries available to us. I prefered the Hava snack bar for an afternoon snack and cocktail, the pollo bruchetta was nice and light.
However we did encounter a few glitches in our stay, you must take into account the resort is three months old at the time of our stay.
The room doors are very loud when they close, so at night they sound like doors are slamming shut.
The resort I believe is under staffed at times and gets in the weeds from time to time, especially around dinner time.
There is no car rental on sight, so I had some difficulty arranging for a jeep, but Daniel help work that out.
The beach is mostly shell, and rocky, so do not expext pristine sillica sand.
We stayed in room #2214 which the shower head is to close to the wall, so you feel like your up against that wall while showering, I sure this can be resolved.
Overall my wife and I give this resort a high B rating for comfort, and a low C for not enough staff. (my wife and I also tipped the servers well during our stay, which may of helped the rating.
The Aura we believe has grand potential.
In closing the Sunsets were Bonita!

  • Liked — room comfort
  • Disliked — under staffied
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 21, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d939910?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $475 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Awesome..awesome.. Awesome

Aura Cozumel Wyndham Grand Bay

Save Review
5 of 5 stars
SlimShell8 2 contributions
Ohio
Mar 31, 2008 | Trip type: Friends getaway
1/1 found this review helpful

We arrived at the Wyndham Sabor on Friday 21st and our room was nice and we loved the pool area, But the air conditioner in our room did not work.. after 2 days of complaining and having the hotel try to fix it they moved us to the Aura.
Our room was breathe taking.. the ocean right out my balcony doors. The room was beautiful and we had robes, iron & ironing board, hair dryer, and a wonderful view. The only negatives about the Aura...
1. They don't clean your room until late in the day. They forgot to clean our room the first day.
2. The bar on the rooftop should stay open longer.. it closes at 10pm
3. The food portions are very small.. so order many different things.
4. They forget to stock your refrigerator after the first day.
5. You can hear everything that goes on outside of your room. The hallway has an echo.

We loved playing volleyball over at the Sabor pool and made a lot of friends while we stayed in Cozumel. The beach is rocky but sitting in a lounge chair looking out over the ocean was worth every penny we spent for this vacation. I would recommend the Aura.. but they do need to fine tune a lot of different things before they can truly call it a 5 star resort.

  • Liked — the view
  • Disliked — the cleaning staff not cleaning the room everyday and giving fresh towels
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since August 22, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I do not recommend this hotel for Older travelers, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d939910?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $475 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
we are in love!

Aura Cozumel Wyndham Grand Bay

Save Review
5 of 5 stars
CourtTort1110 1 contribution
Corpus Christi
Mar 28, 2008 | Trip type: Couples
3/3 found this review helpful

My boy friend and I stay at the Aura Grand Bay in Cozumel from Thur through Sun in March 2008 for spring break and we fell in love! We just coudn't stop laughing when we arrived because it was so beautiful and the people were so genuine. Day by day we felt bonded to the employees and the island. Aura was around 15 min from downtown but 100% completely worth it! The taxi fares were usually around $12. Every person at the hotel was so nice, considerate, friendly, and helpful. Every time we would leave the hotel to see the island we just wanted to go back to the hotel because it was so much fun and they cater to your ever need and want any where, any time. I would definely recommend this hotel to any one, trust me you won't go wrong its perfect! BUT there is one thing.... The food is very chef gourmet style so stock up on food downtown or bring some because the only things we ate the whole trip were shrimp pizza, chips/salsa, and breakfast was great (don't ask for enchiladas or a salad trust me lol). I couldn't complain though because the people were so nice and genuine unlike most American places. Make your reservations now :)

  • Liked — Friendly Staff
  • Disliked — Food
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since March 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d939910?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $475 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Welcome Upgrade!

Aura Cozumel Wyndham Grand Bay

Save Review
4 of 5 stars
bikermanmark 3 contributions
Milwaukee, Wisconsin
Mar 22, 2008 | Trip type: Couples
3/5 found this review helpful

We stayed at the Aura 3/1/08 thru 3/8/08 after being upgraded from the Sabor section of Wyndam, when we first got to the Aura we asked to be shown our room prior to checking in since we knew nothing about the hotel and the manager (I think his name was Daniel, skinny tall dark hair) he was fairly rude but a bellhop named OSWALDO came to the rescue and went WAY above and beyond (the whole 8 days we were there) The ONLY time we had a problem with staff it was the hotel manager at Aura, everyone else including on the Sabor side were GREAT! The Aura is very quiet and clean, great food and ALL the rooms are ocean view, 24 hour room service and top shelf booze ( but both Sabor and Aura bars would frequently run out of whatever I was drinking and would not restock ontill the following day) Marcial was always nice at breakfast at the Aura,other outstanding staff were Hilario in the evening over at the Sabor bar, Christian at the Sabor swim-up bar and the gentleman on the roof bar at Aura (I'm sorry I forgot his name but he would always bring me drinks in the hot tub) Overall it was a great time at the Aura and Cozumel as a whole and would recommend it to friends, like I said we only had a few problems i.e, rude hotel manager, our rental jeep broke down, running out of booze daily, but I have traveled extensively and no vacation is without some minor flaws and the the minor flaws we had at Aura were just that, minor! The Aura and the Sabor are great but I definetly would not stay at the Reef Club section, it stinks like septic, to noisy and long lines for food and drinks. Have Fun!

  • Liked — ocean view from room
  • Disliked — no map of grounds or hours of restaurants and bars
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 16, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d939910?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $475 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Travelers Who Viewed This Property Also Viewed
Location: Cozumel, Yucatan Peninsula
$233*
Check Rates ABS:HotelCheckRates-d214260?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$413*
Check Rates ABS:HotelCheckRates-d153001?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cozumel, Yucatan Peninsula
$304*
Check Rates ABS:HotelCheckRates-d259238?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price
Write Your Own Hotel Review
Been to Aura Cozumel Wyndham Grand Bay? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Aura Cozumel Wyndham Grand Bay?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Aura Cozumel Wyndham Grand Bay Also Known As

Address: Carretera Costera Sur Km.12.9 Zona Hotel, Cozumel 77600, Mexico