We arrived at the Wyndham Sabor on Friday 21st and our room was nice and we loved the pool area, But the air conditioner in our room did not work.. after 2 days of complaining and having the hotel try to fix it they moved us to the Aura.
Our room was breathe taking.. the ocean right out my balcony doors. The room was beautiful and we had robes, iron & ironing board, hair dryer, and a wonderful view. The only negatives about the Aura...
1. They don't clean your room until late in the day. They forgot to clean our room the first day.
2. The bar on the rooftop should stay open longer.. it closes at 10pm
3. The food portions are very small.. so order many different things.
4. They forget to stock your refrigerator after the first day.
5. You can hear everything that goes on outside of your room. The hallway has an echo.

We loved playing volleyball over at the Sabor pool and made a lot of friends while we stayed in Cozumel. The beach is rocky but sitting in a lounge chair looking out over the ocean was worth every penny we spent for this vacation. I would recommend the Aura.. but they do need to fine tune a lot of different things before they can truly call it a 5 star resort.

My boy friend and I stay at the Aura Grand Bay in Cozumel from Thur through Sun in March 2008 for spring break and we fell in love! We just coudn't stop laughing when we arrived because it was so beautiful and the people were so genuine. Day by day we felt bonded to the employees and the island. Aura was around 15 min from downtown but 100% completely worth it! The taxi fares were usually around $12. Every person at the hotel was so nice, considerate, friendly, and helpful. Every time we would leave the hotel to see the island we just wanted to go back to the hotel because it was so much fun and they cater to your ever need and want any where, any time. I would definely recommend this hotel to any one, trust me you won't go wrong its perfect! BUT there is one thing.... The food is very chef gourmet style so stock up on food downtown or bring some because the only things we ate the whole trip were shrimp pizza, chips/salsa, and breakfast was great (don't ask for enchiladas or a salad trust me lol). I couldn't complain though because the people were so nice and genuine unlike most American places. Make your reservations now :)

We stayed at the Aura 3/1/08 thru 3/8/08 after being upgraded from the Sabor section of Wyndam, when we first got to the Aura we asked to be shown our room prior to checking in since we knew nothing about the hotel and the manager (I think his name was Daniel, skinny tall dark hair) he was fairly rude but a bellhop named OSWALDO came to the rescue and went WAY above and beyond (the whole 8 days we were there) The ONLY time we had a problem with staff it was the hotel manager at Aura, everyone else including on the Sabor side were GREAT! The Aura is very quiet and clean, great food and ALL the rooms are ocean view, 24 hour room service and top shelf booze ( but both Sabor and Aura bars would frequently run out of whatever I was drinking and would not restock ontill the following day) Marcial was always nice at breakfast at the Aura,other outstanding staff were Hilario in the evening over at the Sabor bar, Christian at the Sabor swim-up bar and the gentleman on the roof bar at Aura (I'm sorry I forgot his name but he would always bring me drinks in the hot tub) Overall it was a great time at the Aura and Cozumel as a whole and would recommend it to friends, like I said we only had a few problems i.e, rude hotel manager, our rental jeep broke down, running out of booze daily, but I have traveled extensively and no vacation is without some minor flaws and the the minor flaws we had at Aura were just that, minor! The Aura and the Sabor are great but I definetly would not stay at the Reef Club section, it stinks like septic, to noisy and long lines for food and drinks. Have Fun!

We have stayed at several hotels in Riviera Maya, and Cozumel, and by far, this is hte best hotel we have stayed at in Cozumel. The hotel was extremely clean, very well maintained, well staffed.

We stayed there 3/1/08-3/5/08, and were impressed with the level of service quality. There are several "pretty" hotels, but what sets the experience apart is the level of service.

We have been sold on the idea that the Palace resorts were "hands down" the top of the line, best hotels, and unbeatable service and facilities.

Not only was the Aura $100 less per night ($400 for our trip), but the level of service was better than we previously received at the Cozumel Palace.

The other advantage to staying at the Aura was the pier that is directly in front of the hotel on the beach. There are multiple dive operators that will pick you up at the pier, and then your boat ride to the scuba dive spots is cut in half. As a benefit, one of the best dve spots, the San Fransisco wall is located witin visual range of the hotel (you can literally see where the wall drops off into the abyss from the beach!)

In addition, te hotel offers free Hobie Cat (sailboats) use and instruction each day. The Hobie Cats looked like a lot of fun, unfortunately the weather turned rough on us on the last day.

The General Manger Raul, was standing nearby when he overheard the staff at one of the restaurants inform us that we missed our time to make reservations. The Manager, went to his office, made a phone call, and within less than 2 minutes we had reservations at the overbooked restaurant. It happened to be our last night a the hotel, and also our anniversary. Had we not been able to make reservations, we would have been set to enjoy nachos and hamburgers at the grill for our anniversary dinner. It would have been very dissapointing to say the least.

Thanks for making our anniversary a great experience!!! We definately recommend the Aura Wyndham Cozumel. It is a $15 taxi ride from the ferry area, and they also have on site car rental available for hotel guests.