We were bumped up into the Aura from the Sabor resort, everyone but one couple, we did finally get them bumped up the following day. The rooms were beautiful, we had the king size bed with a terrace. We found we did not have robes, iron, or hair dryers in the room, requested these from the reception staff and waited and waited and waited, finally we asked one of the bell-hops and it was handled right away. Both pool areas are very nice service excellent till lunch time then we noticed a 2hr period that it was "get your own drink". For an all inclusive we all agreed that the food at the Vista Del Mar was very good but listening to several children out of control dampened the experience. The Mosaique was good, but we tended to eat at the Isola most of the time. The buffet needed huge improvement, cold partially cooked food, replenishing was slow.
There was a nasty sewer smell that never let up in the walk way areas between the Main lobby and the Sabor Resort. We have stayed at several all inclusive resorts in Mexico this was not the best.

My boyfriend and I booked a trip to Wyndham Resort and Spa-Sabor side but when we arrived we were told we had been upgraded to the new "Aura'. I'm assuming because Aura is almost brand new the upgrade was a way to introduce folks to the hotel and generate business. Well it worked because we have my boyfriend's parents ready to book a trip to Aura. We couldn't be more grateful for our upgrade; Aura is absolutely wonderful! As a guest, you have access to all the amenities that Wyndham provides on the family side and the Sabor side but we were so content with Aura, we rarely ventured over there. The other side of Wyndham is nice don't get me wrong, but it was very busy the week were there and going back to Aura was a nice relief from the noise and bussle. The staff is first rate, they are so accomodating and courteous, I didn't come across a single bad attitude or lazy service once. Aura has 2 activities girls that were very helpful and friendly and always got guests involved, they did a nice job. The front desk folks were very helpful with us when the airline lost our luggage, we asked them to get on the phone about it to someone at the Cozumel airport and they were more than helpful and got our luggage there a day later.
The food is excellent at both the restaurant and the grill and the drinks are good and very plentiful. I'm not a big liquor drinker myself but I did happen to notice they had top shelf liquors available, tanqueray, snazzy scotches, absolut, captain morgan, etc. The wine that was served was bottled in Mexico and I really enjoyed it! I'm not a huge wine snob but I know whats good and whats not, I was happy drinking a glass with my dinner every night. We also ate at Mosaique one evening, located on the Sabor side. That restaurant was also very nice and so was the bar/lounge adjacent to it, I can't remember the name of that though.
The room was absolutely spotless and it was very nicely decorated. The bathroom has a seperate soaking tub and a stand up shower, and there was enough room for two people to get themselves ready in front of the mirror at the same time.
The beach is spacious and the lounge chairs are nicely spread apart so you can take a peaceful nap and not have to listen to other conversations. There are two pools to choose from with plenty of chairs and there are 3 hot tubs, 2 are located on the roof of the building along with a bar. That's a great place to watch the sunset, I definitely reccommend seeing the sunset from that view.
Anyone looking to get married in Cozumel, I would highly suggest you look into Aura, the dock and the beach and the restaurant is perfect for an intimate beach wedding.
The only complaint I have of the hotel is that we felt a little lost when we first arrived, we had studied Sabor on the internet before we arrived so when we were sent to Aura instead we had no idea where anything was and how to get around. We could have used a map or a quick tour of the grounds, I suppose if we had asked they would have obliged but I try not to be a pain in the butt so I would have loved an overview map. That's not a big deal, it just took us a little while to get oriented.
Other than that, the hotel was very nice and we will definitely return.